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“Great resort, thermal pool too!” 5 of 5 bubbles
Review of The Reef Resort

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The Reef Resort
Ranked #4 of 71 Hotels in Taupo
Certificate of Excellence
london
Level Contributor
110 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“Great resort, thermal pool too!”
5 of 5 bubbles Reviewed 18 December 2013

Had a fantastic stay here.

The customer service was second to none, and we also upgraded so we had a second room (there were 3 of us and 2 stayed in initial room and I had a room for myself)

The decor is modern, very clean and I LOVED the thermal hot tub (they have another pool too, warmed up geothermically but the hot tub was 100% thermal water).

All staff really went out of their way to make our stay as excellent as possible. They were also a great help in giving us advice of what to do in the area, directions too.

Would HIGHLY recommend!

Room Tip: For 3 or more adults, the one bed suite maybe a little small, go for 2 suites like we did, or the 3...
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  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mkellis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin W, Manager at The Reef Resort, responded to this review, 19 December 2013
'mkellis'

Thank you so very much for your kind feed back and positive comments about your stay here with us. We are especially glad that you enjoyed the heated pool and mineral thermally heated pool also. You will have noted hopefully the new repaint that we had given the mineral pool and we are especially pleased with the results. Watch this space because we hoping to repaint the main swimming pool in the next 12 months.

Thank you again and we hope to see you again.
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481 reviews from our community

Traveller rating
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    11
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    3
See reviews for
119
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (148)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Auckland Region, New Zealand
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 10 December 2013

I stay here every time in Taupo. Well appointed rooms with everything you need plus all the extras. The spa baths are great as is the view of Lake Taupo. Modern, clean and very comfortable and the hosts Erin and Amos will look after you well.

  • Stayed December 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin W, Manager at The Reef Resort, responded to this review, 12 December 2013
Hello John. Thank you for your review. We always enjoy having you stay with us, and thank you so much for your continued support in using us as your accommodation provider here in Taupo. We look forward to having you in the new year and wish you a safe and happy festive season.

Erin and Amos
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Ballarat, Australia
Level Contributor
148 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed 8 December 2013

Our visit to New Zealand has occurred with little planning and in all we have been very lucky in our hotel choices. The Reef Resort is a great example of that with a great range of delightfully decorated and tastefully appointed rooms and surrounds. It is in the ideal situation beside Lake Taupo with hot beach frontage and perhaps a 20 minute walk or three minute drive to the CBD. Great TV's (ours one bedroom apartment had a second TV in the bedroom) both with Sky and free WiFi meant all the essentials were taken care of. Swimming pool at 30 degrees Celsius and a geothermal heated spa at 40 were spot on for washing off the rigours of the day.

Add to the package operators that obviously love what they are doing and committed to ensuring that their guests are well taken care of and provided with great tourist tips and directions we were only sorry that we were here for only a short stay...but we will be back and we know exactly where we will be staying! All in all it is very difficult to find anything that reflects negatively about this property and it's not very often that a motel gets five out of five for everything but this one did.

Room Tip: The rooms have lake views but you are only a few steps away from the action anyway as the resort bac...
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  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JummaBee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reefresorttaupo, Manager at The Reef Resort, responded to this review, 10 December 2013
Hello there JummaBee.

WOW!! What can we say but thank you, thank you, thank you. We are so humbled by you kind comments and how much you enjoyed your stay with us. Erin and I always strive to make sure that all our guests' stay is as if it were ourselves staying. Therefore want everyone to have the best time possible. We can't take all of the credit though and have to acknowledge that without having such a great boss, and cleaning staff who are just as passionate about doing what they do, we would not be the accommodation provider we are today.

Again thank you so much, and be sure to let us know when you are in town as we would love to have you stay with again. Thank you again for your humbling review and comments.
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Sydney, Australia
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 7 December 2013

We found the service at the Reef Resort very friendly and helpful. Erin's smile and her cheerful and helpful demeanor definitely brightens things up when it's raining out there and your itinerary hasn't exactly gone to plan. The rooms are perfect. The resort is gorgeously set on the lake. The facilities are top quality. A wonderful stay indeed!

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JBCC1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin W, Manager at The Reef Resort, responded to this review, 8 December 2013
Hello there.

Thank you so much for your review and kind comments. It is always fun to meet new people and very much enjoyed having you to stay with us. If you are ever back in Taupo we do hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 2 December 2013

Clean and comfortable. The front desk was very friendly and helpful. The bathroom is large with a huge spa bath. Can't fault this place.

It is on the right just after the petrol station when you come up Lake Terrace from town (our satnav took us past it)

The only negative is that there is no safe in the room.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Theyarv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reefresorttaupo, Manager at The Reef Resort, responded to this review, 3 December 2013
Theyarv: Thank you so much for your amazing review. We are so happy that you enjoyed your stay here with us. We will take on board your observation about not have a safe room, and look into that as a facility for future guests. We do hope to see you again when you are next in Taupo. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
47 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 2 December 2013

While some 3 kms from the centre of town, this modest resort backs on to the lake with some rooms offering excellent lake views. The self contained rooms are of excellent standard with nothing lacking. Resort has a warm swimming pool and a small but very hot thermally heated pool. Very comfortable and very good accommodation.

Room Tip: Need your own vehicle if you are going to stay here.
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  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jocarinoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reefresorttaupo, Manager at The Reef Resort, responded to this review, 3 December 2013
Thank you very much for your kind comments with your review. We do hope that you choose to stay with us again next time you are in Taupo, we also offer transport to and from where ever you may need to go while here in Taupo. Thank you and we hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 December 2013

Very friendly staff, welcomed warmly. I chose this place for the location and the view - direct access to the lake was a plus, view was nice but not as close to the water as I expected, a few other houses in the way but beautiful none the less. Clean, modern and good location, not exactly walking distance from shops but a short drive away from anything you need.

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Judit K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reefresorttaupo, Manager at The Reef Resort, responded to this review, 2 December 2013
Thank you Judith for you comments and review on Trip Advisor. Just for your information the houses down on the lake front are our Luxury Apartments. If you are thinking of staying with us again for a special occasion or bring friends or family then do get in contact as they are great value for money and absolute lake edge accommodation with all the comforts of home and more.

Thank you again and we hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Reef Resort

Property: The Reef Resort
Address: 219 Lake Terrace | Town Center, Taupo, New Zealand
Region: New Zealand > North Island > Waikato Region > Taupo District > Taupo
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Taupo
#2 Luxury Hotel in Taupo
#2 Spa Hotel in Taupo
#2 On the Beach Hotel in Taupo
#4 Romantic Hotel in Taupo
#4 Business Hotel in Taupo
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Reef Resort 4*
Number of rooms: 21
Official Description (provided by the hotel):
We offer modern, clean, quiet and comfortable motel accommodation right on the edge of Lake Taupo, New Zealand. We have a range of room options from studio suites to one Bedroom Units all with spa baths and heat pumps.to luxury three bedroom apartments with thermal spa pools. We have free on-site parking, a heated swimming pool, a thermal pool, free high speed fibre WiFi, and most rooms come with breath-taking views of the lake and surround mountains. ... more   less 
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Also Known As:
The Reef Hotel Taupo
Reef Hotel Taupo

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