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“Luxurious lakeside resort”

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The Reef Resort - Heritage Collection
Ranked #3 of 69 Hotels in Taupo
Certificate of Excellence
West Midlands
Level Contributor
52 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Luxurious lakeside resort”
5 of 5 bubbles Reviewed 2 May 2014

We stayed here for five days in March/April. Lovely large room with kitchenette and large spa bathroom off, with lake views from the bath, but never tested that as I used the shower. Lovely large balcony with good views of Lake Taupo and the mountains. The pool was excellent and my daughter used the natural spa pool but I found it too hot.. There was a small sun terrace with sun beds. It took us about 20 minutes to walk into Taupo but it was a very pleasant walk along the side of the lake.
Everything fresh and clean. Comfy bed but the sofa bed could do with a mattress topper as mattress was a bit thin.

Room Tip: We were in a studios on first floor but second floor would have even better views
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank helibug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin W, Manager at The Reef Resort - Heritage Collection, responded to this review, 31 May 2014
Thank you very much for your kind review. We are glad that you enjoyed your stay with us and what Taupo had to offer. We as always take on board your comments and suggestions for improvement which is fantastic.

Thank you once again and hope to see you next time.

Erin and Amos
Managers
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494 reviews from our community

Traveller rating
    385
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    11
    3
    3
See reviews for
122
288
11
17
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (151)
Date | Rating
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English first
Malvern, United Kingdom
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 30 April 2014

We were very well looked after by the couple who were themselves looking after this motel and who did everything to make our stay a pleasant one. The room was close to the pool and had every comfort to make for an enjoyable stay.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Iain M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin W, Manager at The Reef Resort - Heritage Collection, responded to this review, 30 April 2014
Thank you taking the time to post a review. We are very happy that you had a great time staying with us and hope to see you again in the future. Take care.
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Hobart, Australia
Level Contributor
122 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 29 April 2014

Wish we could have stayed longer! We were greeted by a most delightful young lady who delivered us to our fabulous one bedroom unit, everything you could want & more. We took advantage of the great 30deg pool for a swim and then soaked in the mineral hot tub 40deg just wonderful. Out through a security gate at the front of the property to a great walking track around the Lake in one direction, the other direction took us an easy 20min walk into the centre of town for an evening meal. Highly recommended.

Room Tip: A lake view would be nice but not an issue for us.
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TassieAusssie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin W, Manager at The Reef Resort - Heritage Collection, responded to this review, 29 April 2014
Thank you for placing your review and for the kind comments. It never gets old hearing from our guests and the wonderful time that they have had staying with us. We are as always so happy that you enjoyed all aspects of our property and do hope to see you again soon.

We appreciate you taking the time to place a review and thank you again for choosing us as your place of accommodation here in Taupo.
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Palmerston North, New Zealand
2 reviews
5 of 5 bubbles Reviewed 25 April 2014

the minute we walked into this hotel we were very much welcomed with such kindness. Nothing was ever a problem and was always making sure you had everything and always very delightful. rooms were amazing too so clean and very luxurious, everything it said it would be. I would definitely be more then happy to recommend this hotel and would 100% love to stay here again. Thank you guys for everything you guys rock.

Room Tip: Would most definitely get a room with lake view they looked amazing also
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carrie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin W, Manager at The Reef Resort - Heritage Collection, responded to this review, 26 April 2014
Hi Carrie.

Thank you so much for your lovely review. We put a lot of effort into making sure everyone has a great time. We also love meeting new people and showing them what Taupo has to offer. We do hope to see you again soon.
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Tauranga, New Zealand
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 24 April 2014

I have stayed at the Reef Resort Motel on several occasions. Erin and Amos are an absolute delight they are so friendly and welcoming when arriving at the Motel. My last experience was so special they had a cancellation and they surprised me by upgrading me to a beautiful unit overlooking the lake. I have spent time in different units and all of them have been so clean, tidy and luxurious. There has been no road noise of any7 sort from any of the units. It is only a lovely short walk to town or a relaxing walk around the lake through the back gate. I would certainly recommend anyone visiting Taupo stay at the Reef Resort I will certainly be staying there on my next visit again.
Thank you Erin and Amos for a wonderful stay.
Regards Pam, Collier

Room Tip: I have been in several rooms unless you want a view any room is wonderful, extremely comfortable
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shan1744
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin W, Manager at The Reef Resort - Heritage Collection, responded to this review, 24 April 2014
Pam.

Thank you every so much for your review, and great comments. As always, we enjoyed having you stay and are so pleased that you enjoy all the benefits of our property. We do hope to see you again soon.

Thank you again for taking the time to place your feedback.
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west midlands
Level Contributor
227 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 bubbles Reviewed 21 April 2014 via mobile

This motel has a good position overlooking Lake Taupo. This is especially good if the day is clear and the peaks of Mount Tongariro are visible. Be aware that there are other accommodations in front of you but they are low rise & do not obstruct the view.
We had unit 10 which was large with a huge balcony complete with loungers & chairs. The decor was nice, perhaps some items of furniture were showing a little wear.
Though our room overlooked the pool too we did not suffer any noise issues; perhaps this depends when you stay such as school holidays. The road outside is busy so recommend a unit away from traffic.
It is a fair distance from the centre of Taupo - maybe 30 minute walk but would be pleasant along the lakeside on a nice day.
There is free wifi, a laundry & a buffet breakfast can be purchased if necessary. Parking was a bit tight as some of the spaces are tricky to get in to.
Would recommend.

Stayed March 2014, travelled as a couple
Helpful?
1 Thank francophile5310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin W, Manager at The Reef Resort - Heritage Collection, responded to this review, 22 April 2014
Thank you for taking the time to review our property and your stay here with us. We are so glad that you enjoyed the Luxury Studio, and all it had to offer with the large balcony and extensive views of the lake and mountains in behind. You will be pleased to know that we are going through a process of recovering and updating all our furniture, as you can imagine this takes some time.
We do hope to see you again sometime soon or the next time you are in Taupo and thank you again for your kind comments.
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Edinburgh, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 18 April 2014

We stayed for 3 nights and have to say that we thoroughly enjoyed our stay. The managers, Erin and Amos, were very friendly and very helpful to the point that they helped us with trouble we were having with a rental car. Rooms are lovely and although it is slightly away from the centre of Taupo it is an enjoyable walk along the lake. The spa pool was very relaxing and a nice place to sit while watching the sun set! If we return we would definitely stay there again. Erin and Amos, keep doing what you are doing and best of luck for the future!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AHEdin12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin W, Manager at The Reef Resort - Heritage Collection, responded to this review, 19 April 2014
Thank you very much for your review on your stay with us.

We very much enjoyed having you stay with us and we glad that we could help you regarding your rental car. We do hope to see you again here the next time you are in Taupo, and remember our hot mineral pool is ready and waiting for your next visit.

Again thank you for taking the time to place such kind comments.

Erin and Amos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Reef Resort - Heritage Collection

Property: The Reef Resort - Heritage Collection
Address: 219 Lake Terrace | Town Center, Taupo, New Zealand
Region: New Zealand > North Island > Waikato Region > Taupo District > Taupo
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Taupo
#2 Spa Hotel in Taupo
#2 Luxury Hotel in Taupo
#2 On the Beach Hotel in Taupo
#4 Business Hotel in Taupo
#4 Romantic Hotel in Taupo
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Reef Resort - Heritage Collection 4*
Number of rooms: 21
Official Description (provided by the hotel):
We offer modern, clean, quiet and comfortable motel accommodation right on the edge of Lake Taupo, New Zealand. We have a range of room options from studio suites to one Bedroom Units all with spa baths and heat pumps.to luxury three bedroom apartments with thermal spa pools. We have free on-site parking, a heated swimming pool, a thermal pool, free high speed fibre WiFi, and most rooms come with breath-taking views of the lake and surround mountains. ... more   less 
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Also Known As:
The Reef Hotel Taupo
Reef Hotel Taupo

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