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“Beautiful and modern” 5 of 5 bubbles
Review of The Reef Resort

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The Reef Resort
Ranked #4 of 71 Hotels in Taupo
Certificate of Excellence
Berkeley, California
Level Contributor
170 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 355 helpful votes
“Beautiful and modern”
5 of 5 bubbles Reviewed 18 July 2014

What a pleasant surprise! We were treated to a room upgrade and were really impressed by the overall quality of the room, furnishings, and public facilities (pool, spa, outdoor seating, and landscaping). Heated towel rack especially appreciated during our chilly winter visit! This property is wedged into a relatively narrow space but manages to create a relaxed, luxurious resort feeling.

Agree with others that parking is rather tight, and access from the adjacent road is difficult if you're approaching the property from central Taupo.

Stayed July 2014, travelled with family
Helpful?
1 Thank sundogg99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin W, Manager at The Reef Resort, responded to this review, 20 July 2014
Hi There,

We really appreciate your review in Trip Advisor and are so glad that you enjoyed your stay here with us. We do hope to see you again the next time you are in Taupo, and hope that you enjoy the rest of your travels around New Zealand and beyond.

Many Thanks
Erin and Amos
Managers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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481 reviews from our community

Traveller rating
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    11
    3
    3
See reviews for
119
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (148)
Date | Rating
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English first
Virginia
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 15 July 2014

Stayed here on our first night in New Zealand and only night in Taupo. I was impressed by cleanliness of the room...no dirt in any corner. Furnishings were modern and well done. Large flat screen TV was a plus. Bathroom was spotless and the jetted tub was a nice surprise. Did not have time to take advantage of the thermal pool but it looked very inviting. Location was excellent with the shoreline right out the back gate. Staff was very friendly. Next time, I'll be sure to stay a few days in this excellent hotel.

Room Tip: Stayed in Room 13. Lake view from the balcony is very limited. Parking is a bit tight so it helps to...
See more room tips
  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KukiniSteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin W, Manager at The Reef Resort, responded to this review, 20 July 2014
Hi There.

Thank you for taking the time to post a review on Trip Advisor and tell of your great experience staying with us. We really appreciate what positive and constructive comments you made. We are very pleased that you enjoyed all the facilities on offer here, especially our heated swimming and mineral pool. They certainly are an attractive option at the end of a cool Winter's day out and about around Taupo. We also take pride in having all the mod-cons and creature comforts of home in our units. I do agree that our sheltered parking is a bit on the tight side, but on a positive note, there is nothing like a bit of parking practice.

Thank you again for taking the time to place your review, and we do hope to see you again in the future.

Erin and Amos
Managers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 10 July 2014 via mobile

We stayed here two nights and had a great time, the staff were extremely helpful and friendly and more than accommodating!
Great recommendations for dinner and things to do in Taupo for a family with a small child.
The room was a good size and loved the pool and spa...

We will stay here again!

Stayed April 2014
Helpful?
1 Thank Jenni M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin W, Manager at The Reef Resort, responded to this review, 11 July 2014
WOW!! Thank you so much for your review on our property. It is Amaze-balls!!! We do appreciate you sharing what a great time you had staying with us here at The Reef Resort. We will be sure to pass on your comments to all of our staff and hope to see you again when you are next in Taupo.

Erin and Amos
Managers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 9 July 2014

Spent three days here with family. We had two excellent rooms on the pool level that was perfect for children. Really nice, helpful managers, very well-maintained property. Five stars would have been automatic had our rooms been supplied with the bath robes that are mentioned in the information book and had the staff not failed to service one of our rooms the second day we were there. The setting on the lake front, with two hot streams emerging from the rocks and black swans taking advantage of the warmth is magical. The boardwalk that runs along the fronts of the properties on this part of the lake is excellent for biking and walking, especially for small children. Highly recommended.

Room Tip: With children the poolside rooms are excellent, however, there is no view and you feel a bit shut in...
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  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Rocmimi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin W, Manager at The Reef Resort, responded to this review, 9 July 2014
We thank you very much for placing a review on our Trip Advisor page, and we very much appreciate your positive comments. We are extremely apologetic for not having the robes placed in your room as they should have been and also for not servicing your room on the 2nd day. We do pride ourselves on the service we provide, so this is a failing on our part.

It is important, however, to be advised of such issues at the time of them occurring as then we can remedy the situation and provide a solution straight away. Again we do apologise most sincerely and rest assured that we will pass on your comments to our staff.

Thank you again for choosing to stay with us and we hope to see you again in the future.

Erin and Amos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, Australia
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 7 July 2014

The reef resort hotel is one of the best hotels in Taupo in my opinion! the views from our room were amazing, over the lake and of the snow capped mountains in the distance. Service was pretty good, very helpful and the hiring of bikes was excellent! Free wifi was also fantastic! The room however was a little small for three adults, and the sofa bed was a little uncomfortable, but the views and location made up for it. The pool and spa were also great facilities!

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank luxuryonlyforme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin W, Manager at The Reef Resort, responded to this review, 7 July 2014
Thank you so very much for taking the time to review our property and share your experiences with us and all the other folks on Trip Advisor. We are so glad that you enjoyed the amazing views that we get from our location, especially over this time of the year when the mountains are covered in snow and looking awesome. We be sure to pass on all you positive comments and constructive observations to the rest of our team here at the motel and do hope to see you again in the future.

Thank you again for your positive feedback.

Erin and Amos
Managers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tauranga, New Zealand
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 July 2014

Stayed one night and upgraded from a standard room to a lake view room. Beautiful decor and room, and a hot spa bath on a chilly night was bliss! Woke to the grandeur view of snow on the ranges in the distance.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CookieLovers48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin W, Manager at The Reef Resort, responded to this review, 4 July 2014
Thank you so much for your review. The view from our lake view units are certainly stunning at this time of the year, and we are glad that you enjoyed the upgrade to this unit. Thank you for sharing your experience with us and we hope to see you again next time you are in Taupo.

Erin and Amos
Managers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warminster, Pennsylvania
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 27 June 2014

Spent a few nights here with my son while visiting the Thermal area of Taupo.......Great location, great hotel, great service......I look forward to returning some day.......Couple that owns and operates this hotel were very helpful in recommendations, directions, and even helped us with a problem we encountered not related to their hotel.......Thanks for a great experience!

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank jfischer1231
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin W, Manager at The Reef Resort, responded to this review, 27 June 2014
Thank you so very much for taking the time to place your feedback on your stay here with us. We are so glad that you had such a positive and enjoyable experience staying at our hotel, and we will be sure to pass on your lovely comments to all of our staff who work so hard to make our motel the perfect place to stay.

We thank you again and hope to see you upon your next visit to Taupo.

Erin and Amos
Managers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Reef Resort

Property: The Reef Resort
Address: 219 Lake Terrace | Town Center, Taupo, New Zealand
Region: New Zealand > North Island > Waikato Region > Taupo District > Taupo
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Taupo
#2 On the Beach Hotel in Taupo
#2 Luxury Hotel in Taupo
#2 Spa Hotel in Taupo
#4 Business Hotel in Taupo
#4 Romantic Hotel in Taupo
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Reef Resort 4*
Number of rooms: 21
Official Description (provided by the hotel):
We offer modern, clean, quiet and comfortable motel accommodation right on the edge of Lake Taupo, New Zealand. We have a range of room options from studio suites to one Bedroom Units all with spa baths and heat pumps.to luxury three bedroom apartments with thermal spa pools. We have free on-site parking, a heated swimming pool, a thermal pool, free high speed fibre WiFi, and most rooms come with breath-taking views of the lake and surround mountains. ... more   less 
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Also Known As:
The Reef Hotel Taupo
Reef Hotel Taupo

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