We stayed here for two nights in November 2010 and frankly we found it a bit disappointing. The location is good, the views are fantastic, it was just let down by the service, which was a bit chaotic to say the least.
When we made our reservation the evening before, we had asked for a lake-view apartment, which unfortunately was no longer available at the time of our booking. So we settled for a restricted lake-view apartment (at NZD 310 per night). When we arrived the next day we were given a beautiful apartment with a full lake-view and were told we had been upgraded. Unfortunately when we checked out we were charged the full price for the lake-view apartment (NZD 415 per night) so it turned out we hadn't been upgraded at all! We found this disappointing, we would have gladly taken the lake-view apartment when it was available but don't tell us we have received a free upgrade when we have to pay the regular price for it afterwards.
Housekeeping also didn't clean our apartment, maybe we were to blame for this as we had the "Please don't disturb" sign on our door until 1400, but even when we had put the sign for housekeeping on the door from 1400 onwards, our apartment wasn't cleaned. We did get new towels when we asked for this in the evening though.
Finally we were summoned to come to reception and settle the bill at 2100 in the evening, the day before we checked out because there was a change of ownership taking place the next day. It was all a bit chaotic and strange. Maybe we were just unlucky in terms of timing as a new owner was just about to take over, but we had expected better from Sacred Waters after reading the other Tripadvisor reviews and just found it all a bit disappointing.
- Official Description (provided by the hotel):
- New, smart, precious. Sacred Waters is guaranteed waterfront magic on the edge of a crystal clear lake. At Sacred Waters your dream of luxury accommodation at the absolute water's edge can become a reality. From the magnificent 180 degree views to the exquisite internal water features, Sacred Waters will impress you with its attention to detail. Its reputation for uncompromising quality is unrivaled. Come and join us tonight. ... more less
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- Also Known As:
- Sacred Waters Taupo Luxury Apartments Hotel Taupo
- Clarion Sacred Waters
- Clarion Taupo
- Clarion Hotel Taupo
- Taupo Clarion