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“A bit disappointing: the only place where a free upgrade is not for free”

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Sacred Waters Taupo Luxury Apartments
Ranked #8 of 69 Hotels in Taupo
Certificate of Excellence
London, United Kingdom
Level 5 Contributor
63 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“A bit disappointing: the only place where a free upgrade is not for free”
Reviewed 3 December 2010

We stayed here for two nights in November 2010 and frankly we found it a bit disappointing. The location is good, the views are fantastic, it was just let down by the service, which was a bit chaotic to say the least.

When we made our reservation the evening before, we had asked for a lake-view apartment, which unfortunately was no longer available at the time of our booking. So we settled for a restricted lake-view apartment (at NZD 310 per night). When we arrived the next day we were given a beautiful apartment with a full lake-view and were told we had been upgraded. Unfortunately when we checked out we were charged the full price for the lake-view apartment (NZD 415 per night) so it turned out we hadn't been upgraded at all! We found this disappointing, we would have gladly taken the lake-view apartment when it was available but don't tell us we have received a free upgrade when we have to pay the regular price for it afterwards.

Housekeeping also didn't clean our apartment, maybe we were to blame for this as we had the "Please don't disturb" sign on our door until 1400, but even when we had put the sign for housekeeping on the door from 1400 onwards, our apartment wasn't cleaned. We did get new towels when we asked for this in the evening though.

Finally we were summoned to come to reception and settle the bill at 2100 in the evening, the day before we checked out because there was a change of ownership taking place the next day. It was all a bit chaotic and strange. Maybe we were just unlucky in terms of timing as a new owner was just about to take over, but we had expected better from Sacred Waters after reading the other Tripadvisor reviews and just found it all a bit disappointing.

  • Stayed November 2010, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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3 Thank RJ-EM
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Additional Information about Sacred Waters Taupo Luxury Apartments

Property: Sacred Waters Taupo Luxury Apartments
Address: 221 - 225 Lake Terrace, Taupo 3330, New Zealand
Phone Number:
Region: New Zealand > North Island > Waikato Region > Taupo District > Taupo
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Taupo
#4 Family Hotel in Taupo
#5 Luxury Hotel in Taupo
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sacred Waters Taupo Luxury Apartments 5*
Number of rooms: 17
Official Description (provided by the hotel):
New, smart, precious. Sacred Waters is guaranteed waterfront magic on the edge of a crystal clear lake. At Sacred Waters your dream of luxury accommodation at the absolute water's edge can become a reality. From the magnificent 180 degree views to the exquisite internal water features, Sacred Waters will impress you with its attention to detail. Its reputation for uncompromising quality is unrivaled. Come and join us tonight. ... more   less 
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Also Known As:
Sacred Waters Taupo Luxury Apartments Hotel Taupo
Clarion Sacred Waters
Clarion Taupo
Clarion Hotel Taupo
Taupo Clarion

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