We'd hardly got out of the car before Pat and Russ were there to welcome us and help with luggage! They really made you feel so welcome with their attention to detail and genuine interest in what we wanted to see in NZ and good helpful advise on interesting places to experience in Taupo. Room was very comfortable and had great views out over Lake Taupo. Breakfast were excellent - makes such a difference when that is right as it really sets you up for the day! Having felt like travellers rather than mere tourists in NZ it was quite humbling to see on a huge map just how much of the UK that Russ & Pat had been to on their visit there..... but lots to talk about!