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“Great Nights Accommodation” 5 of 5 bubbles
Review of Bennett's Thermal Pools Motor Inn

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Bennett's Thermal Pools Motor Inn
Ranked #17 of 57 Hotels in Tauranga
Certificate of Excellence
Hamilton, Waikato, New Zealand
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Nights Accommodation”
5 of 5 bubbles Reviewed 27 May 2012

Great place for families, and the service was excellent. Little outdated but had everything we needed. The trampoline was a hit with the kids, not to mention the big pool, and our private pools out the back of the unit. (very relaxing).
We will be back in the summer, looking forward to going to the beach across the road.
Thank you for your excellent service.

Room Tip: The Rooms with the private hot pools are fantastic!!!
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  • Stayed May 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kerrie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BennettsManagement, Owner at Bennett's Thermal Pools Motor Inn, responded to this review, 29 May 2012
Our fist review as new operators of this business. Thnks so much for your comments, look forward to seeing you next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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99 reviews from our community

Traveller rating
    47
    34
    8
    8
    2
See reviews for
44
21
2
10
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Swedish first
  • Any
English first
Whakatane, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 16 May 2012

We stayed one night and enjoyed the mineral pool right outside the bedroom.
Units are a bit dated but comfortable. Hosts were friendly and helpful.

  • Stayed April 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank gotokojo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Central, New Zealand
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 8 May 2012

We stayed two nights last weekend, myself and 3 children, allbeit one was 17 years old. We were made to feel very welcome, offered a free Bay Times newspaper and given a room with 3 single beds upstairs, small TV and a bathroom with spa-bath & toilet. We were told the spa-bath jets weren't working but who cares, there's a thermal spa pool out the back of each unit, divine. Downstairs had a dining room table with seating for four, a day-bed (perfect for my little grand-daughter), small TV, heater, ample cooking facilities (toaster, microwave, electric frypan), another bathroom with shower & toilet, sep bedrm with queen bed, bedroom furniture and ranch-slider opening to private courtyard with absolutely divine thermally heated spa pool. That and the not-as-hot thermally heated swimming pool just made out weekend. The kids loved it from morning til bedtime, we were reluctant to go out visiting family and friends we'd come to see. Couldn't wait to get back to our motel.

The rooms were clean and well presented, we enjoyed our stay very much.

Room Tip: I'm sure all rooms are good, the thermal spas help soothe away any worries.
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  • Stayed May 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank shazcool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 31 January 2012

we stayed at bennetts three times during our stay, overall 8 nights, using tauranga as a base while visiting other areas.
We were in room 1 which is big, clean, and well suited to our needs. The Brunette also loved the ensuite spabath.
We found our hosts to be very welcoming and helpful when planning excursions around the area.
The quality of the rooms was fine, although dated, everything was clean and working, with a cleaning service going through daily. ( we were also lent some beach towels rather than using the hotel white towels at the beach)
we met a few other guests, especially in the lovely heated pool which seemed to be a focal point in the early evenings. (my only gripe about the pool is that some parents cant control their ferel brats and prefer to leave it to the hotel staff to do so!)
We didnt notice any road noise but then coming from London, this whole town is very quiet.
we consider the price to be just right, the ammenities as expected from a motor inn, the hosts friendly and helpful. We would return and we would reccommend to other travellers.

Room Tip: ask for a room with a thermal pool, its amazing for the 2 of you to relax with a glass of wine after...
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank kiwiphil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rotorua
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 bubbles Reviewed 6 January 2012

From the moment we arrived this was a disaster....the lady at the front desk had no customer service skills...and when my husband (who is brown and has tattoo's walked in, she couldnt even register a hello when i introduced him) we had booked 3 units for 3 nights 3 families...
The rooms are dated and in great need of a refurbishment...in all fairness they were clean...but some new duvets covers..pillowslips etc would make the place look a whole lot more appealing,if they cannot afford a full makeover....the little pools are badly in need of a resurface...we headed out to the pool where a very intoxicated man in speedos..complete with can of bourbon and pack of cigs was sitting leering at us and our children..NICE! Our children promptly got told of for diving (fair enough the sign said no diving...) they then started playing soccer...and were told off for kicking the ball against the house..accidentally..were had 7 kids 5 of them boys! The washing machine and dryers $4 each per load daylight robbery when you are paying $160-$170 per night and you have children and wet washing!
We headed out for tea came home at 10pm to be greeted with the drunk neighbour standing stark naked at his window for our children to view!!! And it gets better as we all sat in 1 room proessing what our neighbour was going to do next...another Motel manager...slurring her words after obviously having a few had the audacity to knock and say "Glad you are all here together..just wanted to warn you not to be too noisy"!!!!!! We were all going to bed!!!
We advised she had much bigger problems than us checkout the neighbour!
They also had people staying who had a pitbull looking dog tied up outside there unit...and then locked in the car where it started chewing the sun visor...Consequently we all booked out i the morning...no apology or reasons as to why from the unfriendly office lady...
So note to self when a place has 3 units available during peak when no-one has there is a good reason..
Not family friendly at all!!! Or perhaps just not to the brown variety!!
Steer Clear..
Such a shame because we stayed there 9 years ago and it was fine!!

  • Stayed January 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank debzrotorua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BennettsManagement, Owner at Bennett's Thermal Pools Motor Inn, responded to this review, 27 May 2012
Firstly, many thanks for all the positive reviews. As the new incoming operators of Bennetts Motor Inn, I would like to offer my sincerest regret that Debz from Rotorua had an unpleasant experience at our establishment earlier this year. As the new owners of this business I would like to extend an offer, of a free nights accommodation to try and make things right with this valued customer.
Debz please give the motor inn a call next time you require accommodation in Tauranga and ask to speak with John.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 15 January 2010

I stayed here for one night with my husband, 5 month old daughter and my parents in a 2 story luxury unit.

The location is good... on a main road however we were towards the back of the complex and did not get any traffic noise. Just across the road from the bay... no view from the room, but a lovely walk. Just a short drive from Mt Manganui that my husband and dad had fun climbing.

The room was great value (the cheapest out of the 7 places I stayed on our drive around the North Island) - a two story apartment that had a queen bed and spa bath upstairs with two single beds, bathroom and kitchenette downstairs. A port-a-cot was provided (pre-booked) for my daughter without problem. The upstairs floorboards did creak a bit which made it a little difficult to get to bed at night without waking my daughter, however we managed!

The complex has a trampoline and a geothermally heated swimming pool... neither of which I tried however my husband had a nice swim in the pool... it was quite warm!!!

The only caution that I would add is to beware if you are staying here with young children that are mobile as the upstairs room did not have a door between the bedroom and the stairs. This was not an issue for us as my daughter does not yet crawl.

All in all, we were very happy with our choice to stay here.

  • Stayed January 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Nimsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BennettsManagement, Owner at Bennett's Thermal Pools Motor Inn, responded to this review, 29 February 2016
Thanks so much for your review, it's much appreciated, re little people we do have a fence gate we can put across the stairway to prevent any mishaps. We also have other units on one level with their very own private mineral pools for our guests enjoyment. Love to host your family when your next in town.
Regards
John
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bennett's Thermal Pools Motor Inn

Property: Bennett's Thermal Pools Motor Inn
Address: 2 Fifteenth Avenue (Corner of 15th Avenue and Turret Road) | & Turrett rds.), Tauranga, New Zealand
Phone Number:
Region: New Zealand > North Island > Bay of Plenty Region > Tauranga
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 57 Hotels in Tauranga
Price Range (Based on Average Rates): £
Hotel Class:3 star — Bennett's Thermal Pools Motor Inn 3*
Number of rooms: 22
Official Description (provided by the hotel):
Welcome to our Thermal pools Motor Inn where you can soak away your days travel in a 'private hot mineral pool', located right outside your bedroom door in your own private courtyard.Enjoy a stroll along the beach (across the road) or lounge around our large thermally heated pool.We are very centrally located for sports venues and 5 to 10 minutes drive away from downtown tauranga and the wonderfull Mount Maunganui surf beach. ... more   less 
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