So we arrived the gate was not operational and the phone number stuck on the intercom to phone in case of problems was not connected. We were greeted by David who showed to us to an icy cold room. We asked about heating and told it would come on at 6.00pm that would be three hours away. David gave us a heater but it took two hours to heat the room. We then phoned David to tell him the heating in the bathroom was not working- he came to have a look but was not sure how it worked as he said that he only been there for two years. Bathroom had industrial size soap half full. The bed was made up of two single beds pushed together with hard linen and lumpy pillows. In the morning David offered to move us to another room where the heating worked but told us this can only be done at 4.00pm. He was under the impression that we should be very thankful that he did this,and told us he hoped this would suit us,as if we were being difficult.But if truth be told we paid $270 for a room that offered so called luxury with heated bathroom floors .At this price you are entitled to get what is being advertised so of course he should move us.It certainly was no special favor but simple common sense.. Honestly these people have no idea how to run a hotel no attention to detail, don’t waste your money going there. By the way I have stayed in 20 better hotels in the last year for business. Seriously its family run with no idea of service or comfort.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Agoda and Evoline ltd so you can book your Ridge Country Retreat reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.