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“Overnight stay with breakfast was very good”

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Copthorne Hotel Wellington Oriental Bay
Ranked #4 of 46 Hotels in Wellington
Certificate of Excellence
Sunderland, United Kingdom
Level Contributor
63 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Overnight stay with breakfast was very good”
Reviewed 23 March 2014

Stayed for one night in Feb 2014 en route to the ferry to the South Island. The hotel was very clean and breakfast was very good with a varied menu. We had a Superior/Harbourview room with lovely views. Would definitely stay here again if visiting Wellington for a longer period of time.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank macvonsunderland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken O, General Manager at Copthorne Hotel Wellington Oriental Bay, responded to this review, 2 April 2014
Dear macvonsunderland Thank you for taking the time to review our hotel. I am pleased to read you loved the view, it is pretty spectacular and breakfast was also to your liking. I look forward to welcoming you back in the future.
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1,434 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Portland, Oregon
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 March 2014

We arrived a day early in Wellington and were hoping to check in a day early, but they were booked. Front office staff was super helpful and arranged a good deal at the Museum Hotel down the street. Beware that they charge for parking, and push the valet on you (that way they can charge you). The parking is around the block and very tricky to find on your own. If you do find it on your own, just park there—they can’t verify that it’s not valet! Plus there is free street parking around the back as well. Nice comfortable room and we had a view! WiFi was only in main lobby and restaurant area and only 20 minutes free….super lame. When we checked out and went to our ferry only to return because our ferry was cancelled, we scrambled to make changes to our itinerary. Staff was helpful with providing 1hr internet access downstairs and airline phone numbers, but said that if we used the phone in our checked out room, they would charge us. Used the free phone in the lobby around the corner and they were none the wiser. Somewhat helpful staff, but overall average stay.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Bare R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken O, General Manager at Copthorne Hotel Wellington Oriental Bay, responded to this review, 2 April 2014
Dear Bare R I read with pleasure that you found our staff were helpful during your stay. Many thanks for posting your review and I hope you enjoyed your time in New Zealand.
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Honolulu, Hawaii
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 21 March 2014

We chose this hotel to stay at because it was located fairly close to where we were to catch the Interisland Ferry. It has all the basics; nice, clean, etc., but nothing special that set it apart. I did have a problem that they don't offer free Wifi - what's with that? Even Holiday Parks offer free Wifi now! Also, the parking situation was really weird. I don't think I figured out how they did it, but it was a good thing we valeted our car and didn't need to go out again that night. Another issue is the credit card fee they charge. Really? Who does that? And a real problem I had was that the location was away from any good restaurants, which forced us to pay premium prices at theirs. Next trip to NZ, we will stay at a Top 10 Park and skip the hotel!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank ozdreamin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken O, General Manager at Copthorne Hotel Wellington Oriental Bay, responded to this review, 2 April 2014
Dear ozdreamin Many thanks for taking the time to review our hotel. I appreciate you choosing our hotel as your base before getting the ferry. I am disappointed to read you thought we were ‘nothing special’ as we strive to be the exact opposite. We will work harder to achieve this for all of our guests in the future. I hope you enjoyed your meal in the restaurant, the food is truly wonderful. I was surprised that you thought the downtown restaurants were too far away as we are only a 2 minute walk to Courtney Place were all the entertainment and dining is. I hope you can return again in the future so we can show you a special time.
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London
Level Contributor
80 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 20 March 2014 via mobile

We arrived at the Copthorne to be greeted by a charge of $26 to 'valet' (that's 'park' to you and me) our car. Even in a capital city, that's outrageous. We stayed in over a dozen hotels during our time in New Zealand, and only one other hotel, the Scenic in Dunedin, pulled this trick on us.
Then there's the charge for using the internet. The cost I remember, 69 cents a minute, seems so astronomical that I may have got it wrong, but who wants to be presented with an open-ended bill when they check out? Well, the Copthorne do offer an alternative - 20 minutes on the internet in the lobby for 4 dollars. Yes, that's 4 dollars for 20 minutes.
Perhaps you'd like to see a film instead? That'll cost you $20 to use a DVD player, plus a $100 'bond' in case you break it or decide to steal it. Ludicrous. By way of contrast, the next hotel we stayed at, the rather less pretentious Comfort Inn in Kaikoura, not only charged nothing to use the player, they offered a library of films to choose from, again with no charge. But then, that's the difference between a hotel offering a service to its customers and one trying to take them for every cent they can.
Leaving aside the sheer greed of the Copthorne's approach, the problem with their policy is that it annoys guests from the word go; you should feel welcome when you check in to a hotel, and that's the last thing you feel here. I'm not blaming the staff. They do the best they can, but it is impossible to defend the extortionate extra charges imposed on guests.
The shame of it, as well, is that this fundamentally a good hotel in an excellent location, and the staff are good, but all that doesn't mean a thing.
If there are only two hotels with rooms left when you get to Wellington, choose the other one.

Stayed February 2014
Helpful?
1 Thank LondonpairLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken O, General Manager at Copthorne Hotel Wellington Oriental Bay, responded to this review, 2 April 2014
Dear LondonpairLondon I was disappointed to read your comments and review. We do charge for extra services at the hotel which obviously has frustrated you and I understand how you felt about this. I do hope it did not upset your time and enjoyment in our city. This is the norm for all hotels in our city and across New Zealand. I hope the rest of your New Zealand trip was more positive for you.
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Durham, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 March 2014 via mobile

This hotel is situated in the heart of Wellington with views over the harbour ideal location it has limited parking on site but there is a car park over the road at the rear of the hotel very comfortable very clean rooms and reasonable rates although we didn't have a meal we did have drinks in the lounge same price as in town all staff were very friendly

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank Juliemagu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken O, General Manager at Copthorne Hotel Wellington Oriental Bay, responded to this review, 2 April 2014
Dear Juliemagu Thank you for your review and favourable comments, very much appreciated. I hope you can return one day to our wonderful city.
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Australia
Level Contributor
192 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 18 March 2014 via mobile

The room on the 8th floor very nice, air conditioning was lack lustre so opened the door to let in the breeze, perfect. Bed and room spacious and had the usual appointments. What makes thus a four star is the lounge area on the 7th floor, absolutely perfect to relax in after a hard day driving or shopping. The restaurant was lovely, reasonably priced and excellent service. The hotel is situated on the bay and if you cross the street and follow the bay up to the stadium along very scenic path for 10 - 15 mins you are in the middle of Lambton Quay the heart of the shops and coffee places. Awesome exercise and pleasant as well. Overall very recommended for price and staff service.

Stayed March 2014, travelled as a couple
Helpful?
Thank african_aussie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken O, General Manager at Copthorne Hotel Wellington Oriental Bay, responded to this review, 26 March 2014
Dear african_aussie I am pleased to read you enjoyed your stay with us and thank you for the informative review. I look forward to you returning to stay with us in the future.
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Cheshire, UK
Level Contributor
188 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 16 March 2014

We stayed for 2 nights in February, and wished that we had had longer in this beautiful city. I had let the hotel know that this trip was for my boyfriends 40th birthday and when we checked in Ken was very welcoming and wished him a happy birthday and gave us vouchers for a free drink in the bar. I think that our room was upgraded, as it had a great harbour view. I would stay here again without hesitation, the service, ambience and location was great.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank greeneggs2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken O, General Manager at Copthorne Hotel Wellington Oriental Bay, responded to this review, 26 March 2014
Dear greeneggs2 Many thanks for your review. I am pleased to read you had a great time at our hotel and in Wellington. I hope you can return one day in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Copthorne Hotel Wellington Oriental Bay

Property: Copthorne Hotel Wellington Oriental Bay
Address: 100 Oriental Parade | Oriental Bay, Wellington 6011, New Zealand
Region: New Zealand > North Island > Greater Wellington > Wellington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#4 Luxury Hotel in Wellington
#6 Romantic Hotel in Wellington
#6 Business Hotel in Wellington
#6 Family Hotel in Wellington
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Copthorne Hotel Wellington Oriental Bay 4.5*
Number of rooms: 117
Official Description (provided by the hotel):
Where location is everything! A $10 million refurbishment and its prime waterfront position overlooking one of the world'€™s most beautiful harbors makes the Copthorne Hotel Wellington Oriental Bay one of the most luxurious accommodation experiences in Wellington. Contemporary decor, exceptional dining options, heated indoor swimming pool and state-of-the-art technology with all the convenient comforts you would expect from a modern city hotel such as broadband internet, modem points and a large wall-mounted LCD TV. ... more   less 
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Also Known As:
Copthorne Hotel Wellington

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