To be fair I have given the positive first and THEN the negative! The service was good. The rooms are on the small side, but well set out with the children`s 2 single beds on one side of the bathroom and the main bedroom on the other side with a balcony. The bar lounge has an adjacent outside area with a really good view of the Bay where you can have a ciggy with your drink if you wish, which my husband appreciated!
MY MAJOR GRIPE:
We PRE-PAID for bed and breakfast - The Kids n All Package .
I QUOTE: Open for Breakfast from 6.30AM until 10am weekdays and until 11am on weekends; and Dinner from 6pm until 11pm daily.
Because we had to leave early Saturday morning to catch the first ferry, we missed out on having our breakfast because we were told that breaky didn`t start at 6.30am as normal and would not open until later on a Saturday and Sunday. Not ONCE was I told this when making the booking or was it stated on the website. When we tried to see if we could maybe get something for dinner instead (since we paid for it) they would not budge. My husband went down to see what we could arrange for the children and they were not helpful AT ALL. It seemed they were uninterested that we had paid for a package deal and then would not receive it. It would have been nice to know about the breakfast time changing on the weekends. As it was, we paid for bed and breakfast that we did not get and THEN had to pay AGAIN for our breakfast on the Ferry because of this!!! NOT HAPPY. Really spoiled our mood and what could have been top marks for this hotel.
NOTE TO MANAGER: PLEASE look after your clients a bit better than this!
- Official Description (provided by the hotel):
- Where location is everything! A $10 million refurbishment and its prime waterfront position overlooking one of the world'€™s most beautiful harbors makes the Copthorne Hotel Wellington Oriental Bay one of the most luxurious accommodation experiences in Wellington. Contemporary decor, exceptional dining options, heated indoor swimming pool and state-of-the-art technology with all the convenient comforts you would expect from a modern city hotel such as broadband internet, modem points and a large wall-mounted LCD TV. ... more less
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- Also Known As:
- Copthorne Hotel Wellington