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The Thorndon Hotel Wellington by Rydges
Ranked #35 of 46 Hotels in Wellington
Reviewed 25 May 2014

Stayed 3 nights. Good value. Quite and clean. Supermarket close by as are some of Wellingtons attractions but a fair way to some of the better eating districts.. Buffet breakfast really good. Staff were really friendly and helpful except..... breakfast on weekends finish 10am. Not realizing breakfast finished 9.30am weekdays i arrived in dining room right on 9.30 am. Was told by a staff member i hadn't seen before, breakfast was finished. when i explained i had thought it was 10am finish was told abruptly that is only on weekends. all the food was still out out and some people were still eating but no way was she letting me have apiece of toast or grab a coffee. Spoiled an otherwise pleasant stay.

  • Stayed: April 2014, travelled solo
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Thank mick3690
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wellingtonhotels, General Manager at The Thorndon Hotel Wellington by Rydges, responded to this reviewResponded 8 June 2014

Dear Mick3690,

Thank you for your feedback on Tripadvisor and we are glad that you found the majority of your stay enjoyable. With regards to breakfast you are correct in saying that the restaurant closes at 9.30. I agree with you that the staff should have been more flexible and I will mention this at their next meeting.

Thank you again.



Kind Regards
Jeff Hermes
Kingsgate Hotel Wellington

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440 - 446 of 653 reviews

Reviewed 18 May 2014

Had prebooked online and checked in fairly quickly. Room was tidy and just the right size and a really comfy bed. Curtains blocked out the sunlight so had a decent sleep in too. Room service was awesome and had some good things on the menu. Supermarket was across the street and everything was within walking distance. Think the cricket was on that weekend too but didn't have any rowdy drunks hanging nearby. Wifi in the room was fast and cheap compared to others I've stayed at and would stay there again next time I'm down those ways!

  • Stayed: January 2014, travelled with friends
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1  Thank MartinH4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wellingtonhotels, General Manager at The Thorndon Hotel Wellington by Rydges, responded to this reviewResponded 18 May 2014

Dear MartinH4,


Thank you for your positive feedback on Tripadvisor.
We are glad you enjoyed your stay and hope to see you again in the near furture.


Regards
Jeff Hermes
General Manager

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Reviewed 11 May 2014

We have stayed at the hotel 10 or 12 times, great value for the money. Excellent room, comfortable beds and fabulous pillows. Breakfast very good, staff extremely helpful and friendly. For a 3star hotel -just great. Very central and very clean. I do recommend this hotel. For those people who complain let them pay 2 or 3 times the price and stay at a 4star hotel. Keep doing what you are doing - fabulous.

Room Tip: Remember it is a 3 star hotel with excellent value for money.
See more room tips
  • Stayed: May 2014, travelled with family
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2  Thank Diksue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wellingtonhotels, General Manager at The Thorndon Hotel Wellington by Rydges, responded to this reviewResponded 18 May 2014

Dear Diksue,

We appreciate you putting your feedback on Tripadvisor.
Could you please contact me directly on gm@kingsgatewellington.co.nz
to ensure that you have been put on our regular guest program.



Regards
Jeff Hernes
General Manager

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Reviewed 10 May 2014 via mobile

Comfortable room with king size bed.. great deal with breakfast deal. . Could have done with more staff serving breakfast.
Friendly staff on front of house. ..
Nice walk down to government housr and beer st the bsck benches

Stayed: May 2014, travelled as a couple
Thank 449craige
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wellingtonhotels, General Manager at The Thorndon Hotel Wellington by Rydges, responded to this reviewResponded 18 May 2014

Dear 449craig,

Thank you for your feedback and it is great that you found the front of house staff friendly.
I will also review the relevant roster to see if there was a reason for the requirement of more staff in the breakfast area and apologies if the area was understaffed.

Thank you again and we hope to see you in the near future.



Regards
Jeff Hermes
General manager

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Reviewed 27 April 2014

Having personally worked in the hospitality game for a decade some time back I have always had a specific expectation of what constitutes a truly enjoyable stay and interaction with a venue be it dinner or otherwise. It's that feeling that the staff and management actually honestly care about your personal enjoyment, that nothing is too much trouble. Everything seems to go seamlessly, glasses magically get refilled when you don't even know the staff are watching you and people remember your name. The Kingsgate Hotel in Wellington is exactly that kind of venue and that is due in no small part to Jeff Hermes and his team. Jennifer and I have had the pleasure of staying there three times now and eating in the restaurant the same number of times. I have been there for both personal and business reasons and really can't say enough about the venue. Well located in Thorndon just outside the Wellington CBD, close enough to walk to town but far enough away to have a great night's sleep with zero noise. Food that cannot be faulted in the restaurant and floor staff who are attentive and friendly.
Highly recommended.

  • Stayed: April 2014, travelled on business
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1  Thank sawhite1801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2014

Stayed here bedore catching an early morning plane. The reception staff were very friendly and helpful, and our room was clean and tidy, idea, for the night.
We decided to eat in the restaurant on site as they had a 2 for 1 pizza deal. So you can imagine our surprise when they said they didn't have any pizza bases that day!!! They did offer us 2 for 1 on their main menu, so we chose a fish dish and a burger. These were very slow in arriving, in fact they turned up long after others had been served, despite us ordering before them. The food was ok, although the bun was stale and the "salad" was just a collection of leaves with no dressing at all. All in all, we recommend the hotel itself, just don't eat there.

  • Stayed: April 2014, travelled with family
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2  Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2014

The first impression is good, as the hotel looks like quite an upscale property from outside. The lobby brings you crashing to reality, and the room looks no better than a 2 star. There is free internet in the lobby, for which you have to get a new password from the reception each day. They alerted us when the tours were departing on each day. There is no air conditioning, and so it was quite warm in the room during the day. We kept a small panel open to let in the cold air in the night. The linen was warm and soft. The checkin was fast and efficient, and the checkout was simply "handover the keys / minibar? / thank you sir, hope you enjoyed your stay" (as it should be). The location, walking distance from the Beehive and Old St. Paul's and Lambton Quay, but a good 20 minutes from Cuba Street and the Civic Square. There are several ATM's dotted around the area. There are four restaurants near by, one of them ideal for a great-value breakfast, which was not included.

Room Tip: Get a higher floor room, to avoid the noise of traffic on a busy working day
See more room tips
  • Stayed: April 2014, travelled as a couple
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2  Thank LocalActingGlobal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wellingtonhotels, General Manager at The Thorndon Hotel Wellington by Rydges, responded to this reviewResponded 22 April 2014

Dear Wiener Sanger,

Thank you for you feedback on Tripadvisor. I am glad that you found the service at the front desk
efficient and the location close to some attractions. With regards to the room size we do have have a varying size of rooms and if you let me know what room you stayed in we might be able to upgrade you to a larger room on your next visit.


Kind Regards
Jeff Hermes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Thorndon Hotel Wellington by Rydges

Address: 24 Hawkestone St | Thorndon, Wellington 6011, New Zealand (Formerly Kingsgate Hotel Wellington)
Region: New Zealand > North Island > Greater Wellington > Wellington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #35 of 46 Hotels in Wellington
Price Range: £56 - £145 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Thorndon Hotel Wellington by Rydges 3.5*
Number of rooms: 108
Official Description (provided by the hotel):
The recently upgraded Thorndon Hotel Wellington - by Rydges is located on the doorstep to the CBD and on the edge of the Government and Corporate precincts of Thorndon. The hotel is the closest hotel to Westpac Stadium providing the best location for all your sporting, concerts and major events. The hotel offers FREE WiFi throughout the building. The Thorndon Hotel Wellington - by Rydges prides itself in providing excellent facilities and all rooms are light, comfortable and fresh. With the back drop of Wellington's famous beautiful hills choose between panoramic views of the Harbour, City Skyline or overlook New Zealand's oldest and historic suburb Thorndon. The Hotel is perfect for both the business, conference and leisure traveler. When staying at The Thorndon Hotel Wellington - by Rydges, the CBD, Lambton Key, bus, train and ferry terminals, Parliament Buildings, Government offices and Botanical Gardens are all on your doorstep. Nothing is better than being accommodated by a hotel which has everything at its feet. Guests of The Thorndon Hotel Wellington - by Rydges can also enjoy complimentary access to city fitness and competitive pricing for off street car parking. Try our tantalising menu in Glasshouse Restaurant or relax and unwind in Glasshouse Bar. With contemporary cuisine and a beautiful setting overlooking established gardens Glasshouse Restaurant & Bar is perfect for all your dining occasions. Open for Breakfast and Dinner 7 days a week why go anywhere else? Additionally our conference rooms have natural light, air-conditioning, sound proof interconnecting doors and can seat 2 - 150 people. The Thorndon Hotel Wellington - by Rydges is a 3 Star Plus Qualmark Rated Hotel and has an Enviro-Silver rating. ... more   less 
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