we stayed at this hotel on Sep 7th 2016 whilst on a coach tour , we will leave the coach company name out as the tour and all other hotels on the tour where first class . On arrival the hotel was entered via an under ground car park and it was like a rabbit warren to get to reception . The rooms were tiny but we accepted that as many countries have such tiny rooms though somewhere to put our two cases would of been welcome . However , the bed made of 2 singles pushed together were disgusting . The springs on one bed stuck into our backs and sagged badly , unfit for a dog , but the best came the next morning , no hot water , even after running the water for 20 minutes . upon trying to ring reception the phone cord fell out the phone but after replacing it several calls to reception failed to fix the issue so no shower to start the day . the phone eventually didn't work at all . Reception could not solve our issue so we went to breakfast dirty but shouldn't of bothered , breakfast was woeful . Later we found out another couple on our tour group was given the keys to a room already in use which they walked in on , so much for security . We made a verbal complaint at reception...we stayed at this hotel on Sep 7th 2016 whilst on a coach tour , we will leave the coach company name out as the tour and all other hotels on the tour where first class . On arrival the hotel was entered via an under ground car park and it was like a rabbit warren to get to reception . The rooms were tiny but we accepted that as many countries have such tiny rooms though somewhere to put our two cases would of been welcome . However , the bed made of 2 singles pushed together were disgusting . The springs on one bed stuck into our backs and sagged badly , unfit for a dog , but the best came the next morning , no hot water , even after running the water for 20 minutes . upon trying to ring reception the phone cord fell out the phone but after replacing it several calls to reception failed to fix the issue so no shower to start the day . the phone eventually didn't work at all . Reception could not solve our issue so we went to breakfast dirty but shouldn't of bothered , breakfast was woeful . Later we found out another couple on our tour group was given the keys to a room already in use which they walked in on , so much for security . We made a verbal complaint at reception as they had no customer feedback forms and gave our E-mail address for feedback but alas have heard nothing . Alas one of the worlds worst hotels in a first world countries capital . you have been warned . I have left out more minor issues with the Hotel due to lack of space on trip advisor .More
Show less