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Reviewed 4 September 2013

We booked an Executive Harbour View Apartment for a weekend away in August expecting to be treated to a pretty special place. Whilst this hotel boasts a very good rating and a very opulent lobby/reception area, unfortunately the apartment accommodation neither met our expectations or the price we were initially quoted.
General maintenance of the unit was lacking which meant we had to stay for two nights in a very hot and stuffy unit with malfunctioning air conditioning, poor television reception and other minor issues which is why we have given this a low rating.

In fairness to the staff - they were attentive and handled our complaints in a very professional manner. Unfortunately they were unable to do anything about improving our comfort as we were told they were fully booked due to the rugby, but did offer discount on check-out. We have since been contacted by the hotel management offering further apologies which is appreciated.
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  • Stayed: August 2013, travelled as a couple
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1  Thank White4551
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2013

Second time I've stayed at the Museum Hotel and this time was even more enjoyable as I got upgraded to a suite.
Lovely big room with great facilities (spa bath wonderful).
It is in a great location in Wellington, handy to cafes and restaurants, as well as Te Papa where the conference I was attending was located.
I adore the art in this hotel, along with the good service from the staff.

  • Stayed: August 2013, travelled on business
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Thank Maxi69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2013 via mobile

Very unique hotel. Interesting art as well decor. Room was clean. Internet was at cost but reasonable but also fast. Food at the Hippo restaurant was good but nothing special. Location is close to art galleries, the museum, and a good number of restaurants and pubs all within walking (and safe) distance. I would stay here again for business or pleasure.

  • Stayed: August 2013
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1  Thank ASPry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2013 via mobile

We stayed in one of the apartments for 2 nightsMaster bedroom was in a balcony with floor to ceiling windows. Blinds did not shut out the light and room was cold. No hangers for towels and the sheets and towels were changed after 1st night. NOT environmentally friendly.

  • Stayed: August 2013
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Thank Trish B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2013

It has been a long held wish of mine to stay at this hotel, so my daughters arranged a weekend for us in wellington - they flew in from Auckland & myself from the south, we all arrived early & knew we were unable to check in but the staff kindly looked after our bags and we returned in the afternoon. It seemed half of NZ had the same idea, none of the rooms were ready, the hotel was fully booked.
The hotel was wonderful and would return but I think the management need to look at increasing the level of cleaning staff so the place is ready for guests earlier, an hour in the lobby not good when you are travel weary as much of the crowd was & dying for a clean up and get to the rugby!
Great apartment room, nice bar, wonderful spa & gym - wish we had longer!

  • Stayed: August 2013, travelled with family
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Thank GlenMavis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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