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“Weekend Escape”
Review of Novotel Wellington

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Novotel Wellington
Ranked #13 of 46 Hotels in Wellington
GreenLeadersSilver level
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2,023 reviews from our community

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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (222)
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Sydney, Australia
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 November 2013

The room was newish and had a cool lighting theme and because we are both business people we stayed in an executive room with a Nespresso which was a nice touch.

There was an iPod dock (win) but it didn't feature the new lightning pin so was useless to us. There were also no plugs near the bed. It would be great if these could be built into the bedside tables. I have seen this in other hotels.

The lift down to the main drag is really convenient except is stops at 9.30pm so you had to walk for miles up a hill to get back in after a night out. Be good if this could be 24/7.

We ordered room service from the 'Night Walker' menu - not sure why it has this silly name. It was okay but was annoyed that the curry wasn't available and also would have liked a club sandwich and maybe a dessert option. They did offer ice cream with chocolate sauce but as I'm not 6 years old this wasn't really appropriate.

Staff were really friendly and room service came quick. They will bring you a bucket of ice but no ice tongs.

The Novotels are mid-scale and pretty much do what it says on the tin so you can't complain too much, it will be interesting to see what Accor does with their Sofitel property when it opens next year.

Oh and because I am Accor Advantage Plus I got a chocolate bar - well better than a kick in the head, but would have preferred some drinks vouchers.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Thank abnfp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelWellington, General Manager at Novotel Wellington, responded to this review, 21 November 2013
Dear Abnfp,

Thank you for taking the time to post feedback on the hotel following your recent stay with us. We are constantly reviewing our guest offering and service levels and the comments you made will be of great assistance in this process.
Once again thank you for the feedback and we hope to see you back again soon.
Philip Hilton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
83 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 19 November 2013

We stayed in Wellington for a night and it was a very welcome hotel from the mediocre motel that we had in Napier.

The room was very very clean, bed was plush and service was good. Travelling around NZ, we realised that wifi is seldom given and over here, the wifi was very very weak as well.

The service at the front desk was polite and friendly, but nothing more. Good for a nights stay though and we would stay here again, fuss free and good location.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Thank Michloh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelWellington, General Manager at Novotel Wellington, responded to this review, 20 November 2013
Dear Michloh,
Thank you for choosing to stay with us recently and for taking the time to provide us with your feedback. We very much appreciate the comments with regards the service you encountered and we hope to see you again soon.
Philip Hilton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Wellington

Property: Novotel Wellington
Address: 133 The Terrace, Wellington 6011, New Zealand
Region: New Zealand > North Island > Greater Wellington > Wellington
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Wellington
#8 Business Hotel in Wellington
#9 Family Hotel in Wellington
#11 Romantic Hotel in Wellington
#13 Luxury Hotel in Wellington
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Novotel Wellington 4.5*
Number of rooms: 139
Official Description (provided by the hotel):
Enjoy contemporary style in the centre of the capital city at Novotel Wellington. An international 4.5-star plus hotel conveniently located in the heart of the city providing outstanding service for all guests to ensure their stay is an enjoyable and memorable experience. All 139 rooms contain modern comfortable décor, plush bedding, LCD TV, iPod/iPad docking station, connectivity panel, cabled and WiFi internet (charges apply). Hotel facilities include a gymnasium, Caucus Restaurant and Bar, an executive boardroom, and two Mac stations in the lobby for guests use. The hotel has direct lift access to Lambton Quay, Wellington's premier shopping precinct and is perfectly located for all business and holiday needs. It's just minutes away from the capital city's popular attractions including the Cable Car, Parliament, Te Papa and the waterfront. As well as offering easy access to transport, Novotel Wellington offers valet parking for guests and complimentary car parking for hybrid vehicles. Novotel Wellington is part of AccorHotels New Zealand. ... more   less 
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Also Known As:
Novotel Wellington Hotel Wellington
Accor Wellington
Wellington Novotel

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