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Novotel Wellington
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Reviews (2,152)
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675
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Reviewed 14 February 2014

We paid alot of money to stay somewhere special for 2 nights. Was expecting a bit of wow , or that l feel special feeling. The room was very average with 2 double beds in it that made us feel like we were in a dorm with a nice view. Very cramped. We felt ripped off the entire time. Disappointed.

  • Stayed: February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Tina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelWellington, Front Office Manager at Novotel Wellington, responded to this reviewResponded 17 February 2014

Dear Tina,

Thank you for choosing to stay at Novotel Wellington recently and taking the time to post your feedback.

I am sorry to hear that our hotel did not meet your expectations. We appreciate your thoughts as we are committed to providing a great value experience in an excellent location, with friendly and efficient service.

We hope to be at your service again in future.

Kind Regards,

Saurabh Paranjape
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2014

The Novotel Wellington is made special by great service. Even though it was one of the busiest weekends of the year, everyone was very helpful and friendly, from the people bringing stuff to the room (check out the pillow menu) to the late night bar staff.
We'd also recommend the breakfast - plenty of choice and great value if you are hungry.
We were on 10th floor and had lovely views.

Room Tip: Try and ask for a view
  • Stayed: February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Syd60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelWellington, Front Office Manager at Novotel Wellington, responded to this reviewResponded 17 February 2014

Dear Valued guest,

Thank you for choosing to stay with us recently and take the time to post such a fantastic feedback!

I would also like to thank you for your kind words about our team and their service; we take great pride in doing our best to deliver a memorable guest experience.

I believe that breakfast is the most important meal of the day, so I am very glad to read that you enjoyed it whilst you were here!

We look forward to welcome you back in the near future.


Kind Regards,

Saurabh Paranjape
Front Office Manager

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Reviewed 12 February 2014

My husband and I stayed at the Novotel for one night on our way to the South Island. It is conveniently located such that you can in a day see some of Wellington without venturing too far from the hotel, and it is minutes from the ferry dock making it easy to catch the early morning ferry. We found the hotel to be clean, modern and comfortable. The staff was welcoming and helpful in every sense. Our room afforded us a view of the harbor, and we would definitely stay there again and would probably stay at least two nights vs. one the next time.

  • Stayed: February 2014, travelled as a couple
    • Service
Thank Kscott_Odessa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelWellington, Front Office Manager at Novotel Wellington, responded to this reviewResponded 17 February 2014

Dear Valued guest,

Thank you for choosing to stay with us recently and take the time to post your feedback.

It is always a pleasure to receive a positive feedback and I am glad that you liked the central location of the hotel and took the time out to visit the sightseeing spots which are within easy walking distance from the hotel.

I also hope you had a smooth ferry crossing to Picton and that you enjoyed the mind-blowingly beautiful South Island!

We look forward to welcome you back at Novotel Wellington for 2 nights or more :) in the near future.

Kind Regards,

Saurabh Paranjape
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2014

We stayed 3 nights in january 2014, with a large group of 9 , taking up 3 rooms on the 4th floor.
The rooms were perfect for our stay and included breakfast in the lovely dining room. The staff were all friendly and courteous. Even joking about my vader shirt over dinner with one of the waiters. Free Wifi was in the lobby on my own device which was fantastic, also could log onto the macs free of charge for 20 minutes to organise things around town.
Also packed us our breakfast on the final day as we had an early flight before the dining room opened. Overall a fantastic experience and we hope to stay again. Location is excellent as well.

  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Shane F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelWellington, Front Office Manager at Novotel Wellington, responded to this reviewResponded 17 February 2014

Dear Shane,

Thank you for choosing to stay with us recently and take the time to post such a fantastic feedback!

I am so glad you enjoyed your stay with us and our team is always very proud to be able to make the guest experience a memorable one.

I believe that breakfast is the most important meal of the day and it is great to note that our team wouldn't let you catch an early flight without having your breakfast :)

Once again thank you for taking the time to provide us with your feedback and we look forward to welcome you back in the near future.

Kind Regards,

Saurabh Paranjape
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2014 via mobile

Very fine and nice room. Very professional and service minded staff. Perfect central location. Close to the Wellington cable train. We stayed one night. What more to say? We recommend a stay here. We came by car. Easy to park outside the hotel.

Stayed: January 2014, travelled with friends
Thank ThoMIca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelWellington, Front Office Manager at Novotel Wellington, responded to this reviewResponded 14 February 2014

Dear Valued guest,

Thank you for your wonderful review !

I am pleased to read that you enjoyed your stay with us and we look forward to welcome you back in the near future.

Kind Regards,

Saurabh Paranjape
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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