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“Nice and spacious hotel room”
5 of 5 bubbles Review of Novotel Wellington

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Novotel Wellington
Ranked #12 of 46 Hotels in Wellington
Certificate of Excellence
GreenLeadersSilver level
Christchurch ,New Zealand
Level Contributor
91 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Nice and spacious hotel room”
5 of 5 bubbles Reviewed 5 November 2010

A nice and modern spacious hotel room in the heart of the city. Nice big bathroom with shower over bath, and nice flat screen tv and very comfortable bed. The view wasn't so good from this room but that happens sometimes. Wellington CBD hotels are not so much about views as they are all jammed in amongst office blocks. The hotel also has a pleasant restaurant and is a great pad for a Wellington visit.
I would highly recommend this hotel to other travelers.

  • Stayed October 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PlatinumNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Novotel Wellington, responded to this review, 10 November 2010
Dear PlantinumNZ,

Thank you for such wonderful feedback, we are very proud of our hotel and are so pleased you also had an opportunity to dine in Caucus, our restaurant. We look forward to welcoming you back to the Novotel in the near future.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (214)
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  • Dutch first
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English first
A TripAdvisor Member
5 of 5 bubbles Reviewed 3 November 2010

It was a plesure to stay at the Novotel Wellington.All the staff were friendly and polite.
Would recommend to all travellers.

  • Stayed October 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Novotel Wellington, responded to this review, 10 November 2010
Thank you for such kind feedback. We take great pride in our service standards here at Novotel and I will share your comments with our team. We look forward to welcoming you back to the hotel soon.

Kind regards
Philip Hilton
General Manager
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A TripAdvisor Member
4 of 5 bubbles Reviewed 1 November 2010

All good, high standard, friendly staff, nice rooms, food good - Thanks.

  • Stayed October 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Novotel Wellington, responded to this review, 10 November 2010
Wonderful feedback, thank you very much. I am pleased that you enjoyed your stay and we hope to welcome you and your family back to the Novotel again soon.

kind regards

Philip Hilton
General Manager
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A TripAdvisor Member
4 of 5 bubbles Reviewed 30 October 2010

Drove to wellington from Auckland , arrived at the hotel which was very easy to get to and close to a motorway off ramp, the staff were poliet and helpfull and quick, we stayed for 3 days and uesd the restaurant and room service and both were very good. the rest of the time we spent with friends enjoying what welly has to offer!

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Novotel Wellington, responded to this review, 10 November 2010
On behalf of the team here at Novotel Wellington, thank you for such positive feedback. Delighted that you selected Wellington for your Labour weekend holiday and we hope to welcome you back to our hotel soon.

kind regards

Philip Hilton
General Manager
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Milwaukee, WI
Level Contributor
65 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
1 of 5 bubbles Reviewed 30 October 2010

My wife and I just returned from our first trip to NZ. It was an outstanding experience, with lovely B&Bs and terrific service almost everywhere we went. The only blemish in two weeks of travel was the Novotel in Wellington. I booked the hotel through their own website months in advance. When we arrived after a 12hr Overlander train ride, we were happy to walk into such a nice looking lobby.

Unfortunately, the receptionist told me that they were overbooked. As a result, they had rebooked us at the Mercure on the Terrace. They told us it was a comparable hotel. Ha. If I had been familiar with the other hotel, I would have put up more resistance.

The Mercure was dated and frankly dirty. The charged us the same price (184NZD) as the Novotel was booked for. When I asked if this was the normal rate, I was told they exercised "dynamic pricing."

In the end, both hotels were very disappointing. The Novotel in particular because of my advance booking. The only concession they gave us was some cab fare to compensate for the extra distance to the less-convenient Mercure.

  • Stayed October 2010, travelled as a couple
    • Service
Helpful?
1 Thank sohcfour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Novotel Wellington, responded to this review, 10 November 2010
Dear sohcfour,

Thank you very much for taking the time to write your review. Although this is an isolated occurrence, please accept our sincere apologies for not providing the kind of service and outcomes that you would rightfully expect.
On behalf of our management team at the hotel we regret that we could not recover the situation prior to your arrival. We only hope that you will give us the opportunity to better serve you again in the near future

kind regards
Philip Hilton
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Additional Information about Novotel Wellington

Property: Novotel Wellington
Address: 133 The Terrace, Wellington 6011, New Zealand
Region: New Zealand > North Island > Greater Wellington > Wellington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Wellington
#8 Business Hotel in Wellington
#9 Family Hotel in Wellington
#11 Romantic Hotel in Wellington
#12 Luxury Hotel in Wellington
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Novotel Wellington 4.5*
Number of rooms: 139
Official Description (provided by the hotel):
Enjoy contemporary style in the centre of the capital city at Novotel Wellington. An international 4.5-star plus hotel conveniently located in the heart of the city providing outstanding service for all guests to ensure their stay is an enjoyable and memorable experience. All 139 rooms contain modern comfortable décor, plush bedding, LCD TV, iPod/iPad docking station, connectivity panel, cabled and WiFi internet (charges apply). Hotel facilities include a gymnasium, Caucus Restaurant and Bar, an executive boardroom, and two Mac stations in the lobby for guests use. The hotel has direct lift access to Lambton Quay, Wellington's premier shopping precinct and is perfectly located for all business and holiday needs. It's just minutes away from the capital city's popular attractions including the Cable Car, Parliament, Te Papa and the waterfront. As well as offering easy access to transport, Novotel Wellington offers valet parking for guests and complimentary car parking for hybrid vehicles. Novotel Wellington is part of AccorHotels New Zealand. ... more   less 
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Also Known As:
Novotel Wellington Hotel Wellington
Accor Wellington
Wellington Novotel

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