There are some great reviews for this hotel however we found a surprising negative as far as service goes. We arrived after a 5 hour drive late in the evening to be told that as we did not reserve a carpark we had to find our own either on the street or in a car park building 10 mins walk away. To expect this at such a high quality hotel was unbelievable and we have not come across this before from any hotel in NZ or around the world. No indication at booking time that car parking was a problem especially when there is a large carpark attached to the hotel.
After taking our bags to our room we had to then find parking in a strange city in the dark. Good job we did not arrive later as we noticed that the total forecourt was eventually full of parked cars with no access to the entrance. (Probably a fire hazard blocking egress and entry). The room however was very nice as others review. Will ensure next time we get a hotel with parking.More
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