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“Smack bang in the middle of town”

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CityLife Wellington
Ranked #9 of 47 Hotels in Wellington
Certificate of Excellence
Reviewed 6 November 2013

This hotel is situated right in the middle of Wellington, its a bit hard to find if your driving so keep your eyes out for a white fluoro sign right in between a jewellery store and Sunglasses hut. Our room was spacious, clean and well equipped. The reception is on the 6th floor and has free Wi-Fi but then again so does the main shopping strip Lambton Quay, some restaurant's do charge back if you want to eat in. I would stay here again.

  • Stayed: November 2013, travelled as a couple
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Thank Chainsawversustree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityLifeWLGMgr, General Manager at CityLife Wellington, responded to this reviewResponded 13 November 2013

Dear ASDKW,

Thank you for taking the time to share your feedback on TripAdvisor.

We are delighted that you enjoyed your recent stay at CityLife Wellington.

We look forward to hosting you again on your next visit to Wellington.

Kind regards,

Viresh Mathur
Hotel Manager

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695 - 701 of 885 reviews

Reviewed 27 October 2013

We stayed here one night in a studio apartment and was very impressed. The level of décor is high in this hotel and the room was very well laid out and spacious. We were in a room on the first floor facing the rear which means you look out onto a concrete retaining wall which has been planted. But then the plus to having no view was the room was very quiet.

We had free Wi-Fi, two TV's (one in the lounge and the 2nd in the bedroom), and a very spacious bathroom. About my only complaint (and it is a small complaint) is that the shower sprayhead is poor - its more like a very weak spray instead of water jets.

We had breakfast the next morning at the hotel. It was basic but just what we were after having had a large meal the previous night. This is where we encountered probably the nicest member of staff who looked after the food area. She was pleasant, informative, and nothing was too much trouble.

Overall, it was a very pleasant hotel stay. The hotel location also couldn't be better for the city attractions and waterfront.

  • Stayed: October 2013, travelled as a couple
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Thank Superpear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityLifeWLGMgr, General Manager at CityLife Wellington, responded to this reviewResponded 28 October 2013

Dear Superpear,

Thank you for taking the time to share your feedback on TripAdvisor.

We are delighted that you enjoyed your recent stay at CityLife Wellington. It is our culture to celebrate success and receiving positive feedback is an integral part of this process. I will share your kind words with the team especially our breakfast attendant. I have also asked our Maintenance technician to check the shower head in the room your stayed in.

We look forward to hosting you again in the near future.

Kind regards

Viresh Mathur
Hotel Manager

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Reviewed 24 October 2013

WAs in Wellington for the first time on business and as I usually like the Citylife hotels I booked citylife in Wellington. I took my family with me and the booking was very nice and uncomplicated ober phone and email ( in contrast to the museum hotel, which was disastrous)
The good points: hotel in great location- right at Lambton Quay which is the main shopping mile. Close to mUseums, waterfront, cable car 2 minutes to walk.
Lovely staff, very accomodating and helpful
-bad points: pretty run down..nowhere like citylife Auckland. Beds hanging down the middle, the rollaway unusable. I ended up sleepin on the sofa which was more confoirtable than any of the beds.
We had booked a 2 bedroom director s suite and expecting mch more- from that name! dont call a dingy, dark sort of ahppy 2 bedroom aprtment a suite at all!
I ahd booked with 2 bathrooms ( as travelling with 3 teenage girls) however read on tripadvisor, that some dont have wondows or balconies so changed that over the phone to seomthing with balcony.
The balcony was really big and you had a glimpse of the ocean, but was not decorated at all.. only 2 small charis with the tinies of tables...
also the trade off was having only one bathroom, which nobody told me about.
All in all it has more the air of a second rate italian "pensione"... there was no restaurant or room service.. you could oder food from the restaurants in the neighboorhood.. breakfast was served in the lounge..
after my initial shock, having expeted somethin nice ( and at ov er 300 NZD/night by all measn not cheap) the hotel sort of grows on you as it has a homely back street feel with nice staff, which could just be a family pension.
Location is unbeatable, but I thiink next time I will try the INtercntinental which is almost opposite and has nice water views and was almost same price anyway

Room Tip: there is a 2 bedroom directors suite with balcony and only one bathroom... the othersuite I think ha...
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  • Stayed: October 2013, travelled on business
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2  Thank estellejulie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityLifeWLGMgr, General Manager at CityLife Wellington, responded to this reviewResponded 28 October 2013

Dear estellejulie

Thanks for sharing your valuable feedback on TripAdvisor. We appreciate your feedback as it continuously gives us an opportunity to review our service and facilities.

We are delighted that your enjoyed your overall stay at CityLife Wellington although some aspects did not meet your expectations. We will strive to improve on the areas mentioned so that we are the hotel of your choice in Wellington.

We look forward to hosting you on your next visit to Wellington.

Kind regards

Viresh Mathur
Hotel Manager

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Reviewed 20 October 2013

We stayed here 2 nights in the middle of our 2 week holiday in New Zealand. From start to end this was a wonderful experience. Check in was a breeze. Our 1 bedroom suite had a large living room/dining room, fully equipped kitchenette, a bathroom with a a shower/bath combo and a separate washer and dryer rather the absorb combination washer/dryer we saw other places, and a bedroom with ample storage. The hotel is centrally located near shopping, dining, museums and the cable car. What really stood out for us was the service. On our last morning we had to catch a taxi to the ferry terminal before the breakfast room opened. As breakfast was included in our package, we felt it was a shame we would miss it and have to buy something on board. When we inquired at reception the night before they arranged to have a huge tray brought up the next morning so we could eat in our room before departing.

Stayed: October 2013, travelled as a couple
Thank BearTraveler69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityLifeWLGMgr, General Manager at CityLife Wellington, responded to this reviewResponded 22 October 2013

Dear BearTraveler69

Thank you very much for sharing such a lovely feedback on TripAdvisor.

We are delighted that you enjoyed your holiday in NZ and your stay at CityLife Wellington. It is our culture to celebrate success and receiving positive feedback is an integral part of this process. I will share your kind words with the team.

We look forward to hosting you on your next holiday to NZ.

Kind regards

Viresh Mathur
Hotel Manager

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Reviewed 16 October 2013

Just spent three nights at the Citylife apartment in Wellington. There were 6 of us and it is really hard to find any accommodation in downtown Wellington that will house that many people. We had a three bed room suite. One of the rooms had an en suite and there was another separate bathroom/ laundry. Two of the rooms had double beds and the other had two singles.
The living area was large and we actually got a roll out bed for an extra guest.
It was tidy and spacious with a well appointed kitchen.
My only critisim was the stairs up to the top floor where the apartment was. They were uneven and quite tricky to walk down. Also the view was not up to much unless you like dumpsters and air conditioning units!
We were there for WOW and it was a very short walk to the ASB event centre.

  • Stayed: October 2013, travelled with friends
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Thank Bogatide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityLifeWLGMgr, General Manager at CityLife Wellington, responded to this reviewResponded 22 October 2013

Dear Bogatide,

Thank you very much for sharing your feedback on TripAdvisor.

We are delighted that your group enjoyed your stay at CityLife Wellington. I apologise for any inconvenience caused as our 7th floor is not accessible by guest lifts. However, the floor is accessible by a service lift which staff should have informed you upon check in. I will ensure to discuss this with my team so that such an occurence is not repeated.

We look forward to hosting your group for WOW 2014.

Kind regards

Viresh Mathur
Hotel Manager

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Reviewed 13 October 2013

Unfortunately only stayed here one night but would have loved to have stayed a week!! Fantastic two bed apartment beautifully presented and maintained and in a perfect location to explore Wellington. Reception staff are a credit to this hotel, helpful, informative, courteous and could not do more to welcome and look after you. Have stayed in many hotels around the world and have to say found the front of house staff in Citylife to be of a standard that should be used as the benchmark of customer service in the hospitality industry. Great continental breakfast in the morning rounded off a truly wonderful experience in Citylife Wellington.

Room Tip: Stayed in the two bedroom apartment but would expect all accommodation in this hotel to be of an exc...
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  • Stayed: October 2013, travelled as a couple
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Thank shevnorthants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityLifeWLGMgr, General Manager at CityLife Wellington, responded to this reviewResponded 14 October 2013

Dear shevnorthants,

Thank you very much for sharing such a lovely feedback on TripAdvisor.

It is our culture to celebrate success and receiving positive feedback is an integral part of this process. I will share your kind words with our Front Office team!

We are delighted that we could make you feel special and look forward to hosting you again on your next visit to Wellington.

Kidn regards

Viresh Mathur
Hotel Manager

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Reviewed 6 October 2013

Found this beautifully decorated hotel/ apartments on both trip advisor and booking.com. Staff very helpful and friendly,I forgot my iPad charger :) and staff endeavoured to find me one. Loved the location, as it was very central to everything and we could explore Wellington.

Stayed: October 2013, travelled with family
1  Thank Aiyeela W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityLifeWLGMgr, General Manager at CityLife Wellington, responded to this reviewResponded 14 October 2013

Dear Aiyeela W

Thank you for sharing your feedback on TripAdvisor.

We are delighted that you enjoyed our centrally located hotel and found the staff helpful and friendly. I will share your kind words with the team.

We look forward to hosting you again on your next visit to Wellington.

Kind regards

Viresh Mathur
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about CityLife Wellington

Address: 300 Lambton Quay, Wellington 6001, New Zealand
Region: New Zealand > North Island > Greater Wellington > Wellington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Wellington
#5 Romantic Hotel in Wellington
#9 Luxury Hotel in Wellington
#13 Business Hotel in Wellington
Price Range: £79 - £182 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — CityLife Wellington 4.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Citylife Wellington Hotel Wellington
Citylife Hotel Wellington
Wellington Citylife Hotel

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