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“clean, modern, vfm and central”
Review of ibis Wellington

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ibis Wellington
Ranked #14 of 47 Hotels in Wellington
Reviewed 3 February 2014

This is a good hotel for the money. Rooms are all you could ask and the location is excellent. They have a happy hour too! Staff are kept busy but have a smile for everyone. If I had one gripe it would be the parking. Limited spaces which have to be booked in advance and a little pricey.
We parked Friday night til Monday a.m. in nearby public for a fraction of the price. Great little cafe opposite if breakfast appears overpriced.

Room Tip: Avoid rooms to front as street a little noisy late at night.
See more room tips
  • Stayed: December 2013, travelled as a couple
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Thank Pat658
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisWellington, Manager at ibis Wellington, responded to this reviewResponded 6 February 2014

Thank you very much for your comments.

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1,071 - 1,077 of 2,274 reviews

Reviewed 3 February 2014

Have stayed on 2 occasions at the Ibis and have never been disappointed.
Good location, it's very near to the airport bus ($9 one way), shops and the wharf.
Although the hotel is compact, it has everything that you need, hairdryer, kettle, flat panel tv, iron etc all for a reasonable price.
Wifi is only available in the lobby for 30 mins once a day otherwise you have to pay if you want it in your room.
Shower is a tad small, I'm ok with this as I am small in size, but do feel for others.

Thanks Ibis for another great weekend stay.

  • Stayed: February 2014, travelled with friends
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Thank Jochebed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisWellington, Manager at ibis Wellington, responded to this reviewResponded 3 February 2014

Thank you very much for your feedback. It is always a pleasure to have you stay with us at ibis Wellington.

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An Accor traveller
Auckland Region, New Zealand
Reviewed 2 February 2014

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Accorhotels.com
Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
IbisWellington, Manager at ibis Wellington, responded to this reviewResponded 3 February 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 30 January 2014

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with Accorhotels.com
Thank Stewart W
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
IbisWellington, Manager at ibis Wellington, responded to this reviewResponded 3 February 2014

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Reviewed 28 January 2014

Very helpful staff. Great Price for the central location. Have stayed here before and will stay here again. The twin room with 2 double beds made it great for 2 adults and 1 child. The availability of parking made it very convenient.

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Accorhotels.com
Thank Frank O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisWellington, Manager at ibis Wellington, responded to this reviewResponded 30 January 2014

Thank you very much for your 5 out of 5 rating for ibis Wellington following your time with us ! We are very pleased you experienced the level of service we strive to achieve on a consistent basis. Thank you for your feedback.

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Reviewed 28 January 2014

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with Accorhotels.com
Thank MrsBrown29
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
IbisWellington, Manager at ibis Wellington, responded to this reviewResponded 30 January 2014

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Reviewed 27 January 2014

We had to phone housekeeping at 4pm and request our room be serviced (with fresh towels, tea/coffee milk, handsoap etc). Although they eventually came, we were initially fobbed off with "we're extremely busy" which was unacceptable to us. Some TV stations weren't working either and when we queried this, we were told "it's just happened" but we weren't given any info as to when it might be fixed, and it hadn't been by the time we checked out (3 days, 2 nights later). The fact there was no toilet brush or hand towels may seem trivial to some, but when it's a room with 2 double beds it should be a given that they be provided. The lack of enthusiasm from staff when we checked out, confirmed the overall experience as being cold, insensitive and unappealing. The hotel itself is in a great location and very handy to many attractions, however the service leaves a lot to be desired. I don't think we'll be in a rush to return.

  • Stayed: January 2014, travelled with friends
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Thank TAC2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisWellington, Manager at ibis Wellington, responded to this reviewResponded 30 January 2014

Thank you very much for your feedback. We agree, it's not acceptable that you should have to wait until late afternoon for your room to be serviced. We clearly got it wrong that day, and we are sorry. Yes, we lost coverage of one TV channel for 3 days. Our team were working hard behind the scenes to have the situation resolved, but the delay you experienced is disappointing -we appreciate your frustration and accept we must strive to provide consistently great service. We certainly missed some key points during your stay and we are sincerely sorry for this. Thank you for sharing your thoughts.

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Additional Information about ibis Wellington

Address: 153 Featherston Street, Wellington 6011, New Zealand
Phone Number:
Region: New Zealand > North Island > Greater Wellington > Wellington
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#10 Family Hotel in Wellington
#16 Business Hotel in Wellington
Price Range: £62 - £165 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — ibis Wellington 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
Ibis Wellington is in the heart of the city near the bustle of Lambton Quay and walking distance to Parliament, TSB Bank Arena, Westpac Stadium and the waterfront. A Qualmark rated 3.5 star hotel with 200 contemporary guest rooms; Ibis Wellington's quality has been recognised with international ISO 9001 and its environmental commitment with ISO 14001. Vivant! Restaurant and Bar is open for breakfast, lunch and dinner. It's the perfect casual dining venue. Limited secure parking is available at the hotel for guests. Ibis Wellington is part of AccorHotels New Zealand. ... more   less 
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Also Known As:
Ibis Wellington Hotel Wellington
Accor Wellington

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