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ibis Wellington
Ranked #17 of 47 Hotels in Wellington
Reviewed 17 March 2014

I stayed here with my husband for a wedding. My inlaws were staying a few rooms from us. We all were pleased with the facilities and actually thought the hotel was great value. We had a beautiful city view from the 8th floor and the room was comfortable, clean, light and of a decent enough size. The only negative was unfortunately the attitude of the staff we dealt with. While they were all pleasant they were generally unhelpful and lacked initiative. They consistently made little effort to assist guests beyond the minimum requirement. I arrived without my husband but both of our luggage. I was directed to the lift with the reception staff merely looking on as I stumbled and clearly struggled to manage two large suitcases, suit bags, two laptop cases and a bag of duty free, without any offer of help. Similarly there was no offer of help with providing driving directions to a popular wedding venue when the taxi was unsure of where to go. They simply replied 'I'm not sure sorry'. Sure this wasn't a big deal in itself but combined with several other similar responses from the same staff... A bit frustrating.

Stayed: March 2014, travelled with family
Thank Sammy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisWellington, Manager at ibis Wellington, responded to this reviewResponded 1 April 2014

Thank you very much for your comments. We were disappointed to read the examples you gave of a lack of service on our part. That's not what we are about, and we are sorry to have missed the opportunity to provide a great experience. Thank you for sharing your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,017 - 1,023 of 2,235 reviews

Reviewed 15 March 2014

This hotel is located in a great location. Our room was of an average size and was clean and comfortable. Staff were friendly. The price was reasonable and we would definitely stay again for a night or two.

  • Stayed: February 2014, travelled with friends
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Thank kiwibrent1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisWellington, Manager at ibis Wellington, responded to this reviewResponded 1 April 2014

Thank you for your comments - we will look forward to welcoming you back.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2014

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Accorhotels.com
Thank VvR2014
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
IbisWellington, Manager at ibis Wellington, responded to this reviewResponded 1 April 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 15 March 2014

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank elsthorpe
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
IbisWellington, Manager at ibis Wellington, responded to this reviewResponded 1 April 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 13 March 2014

Grabbed a room at the Ibis late in the afternoon. Great location, nice and clean, but the room was very cramped and overpriced. Internet was excellent but only free in the lobby (need to offer in room, guys). Breakfast was expensive and you can do better out and about. Reception staff were helpful and pleasant.

  • Stayed: March 2014, travelled as a couple
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Thank ArntP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisWellington, Manager at ibis Wellington, responded to this reviewResponded 1 April 2014

Thank you very much for your feedback. We appreciate your thoughts following your stay with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2014

  • Stayed: March 2014, travelled with friends
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Review collected in partnership with Accorhotels.com
Thank Janice M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
IbisWellington, Manager at ibis Wellington, responded to this reviewResponded 13 March 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 12 March 2014

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Chris_Kathryn31
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
IbisWellington, Manager at ibis Wellington, responded to this reviewResponded 13 March 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about ibis Wellington

Address: 153 Featherston Street, Wellington 6011, New Zealand
Phone Number:
Region: New Zealand > North Island > Greater Wellington > Wellington
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#14 Family Hotel in Wellington
#16 Business Hotel in Wellington
Price Range: £59 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — ibis Wellington 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
Ibis Wellington is in the heart of the city near the bustle of Lambton Quay and walking distance to Parliament, TSB Bank Arena, Westpac Stadium and the waterfront. A Qualmark rated 3.5 star hotel with 200 contemporary guest rooms; Ibis Wellington's quality has been recognised with international ISO 9001 and its environmental commitment with ISO 14001. Vivant! Restaurant and Bar is open for breakfast, lunch and dinner. It's the perfect casual dining venue. Limited secure parking is available at the hotel for guests. Ibis Wellington is part of AccorHotels New Zealand. ... more   less 
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Also Known As:
Ibis Wellington Hotel Wellington
Accor Wellington

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