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“Great location for a Welling city stay” 4 of 5 bubbles
Review of West Plaza Hotel

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West Plaza Hotel
Ranked #21 of 46 Hotels in Wellington
Buderim, Queensland, Australia
Level Contributor
175 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Great location for a Welling city stay”
4 of 5 bubbles Reviewed 21 August 2014

Very comfortable rooms. Very friendly and capable staff. Happy hour every evening at five pm. Free nibbles . Very good access to all local attractions. Easy walk to other shops and restaurants.
Free wifi is available but you do need to ask for it. Restricted to 100 mb per day which is a bit restrictive. However there is free wifi out on the street for easy access .

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mike I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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426 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (82)
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English first
Hamilton, New Zealand
1 review
4 of 5 bubbles Reviewed 20 August 2014

I booked this hotel for a weekend with my mum and dad in Wellington. She was very happy with it and said it was the best hotel she has stayed in. The location was very central and convenient for them. They enjoyed their stay, thanks for making it pleasant!

  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank melissa l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestPlazaNZ, General Manager at West Plaza Hotel, responded to this review, 20 August 2014
Thanks so much for your review it so nice to hear such positive comments.
We appreciate you taking the time to leave them and hope to see your Mum again at the West Plaza Hotel Wellington.

Regards
Julie Wilcock - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
158 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 18 August 2014

Just for a change this is a comfortable and welcoming corporate hotel. Decent size room with an opening window.free wifi in the room up to 100mb, great service and a comfortable bed. I could watch the TV from a decent couch and the shower was great. Nice and quiet but close to all you need in Wellington. Might have made 5 stars if the coffee had been better. 15 minutes from the airport (on a good day).

Room Tip: Best, for peace and quiet to get a back room.
See more room tips
  • Stayed August 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank NeilMarshall2267
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestPlazaNZ, General Manager at West Plaza Hotel, responded to this review, 19 August 2014
Thanks for your comments we appreciate them. It’s great to hear when guest have enjoyed their stay with us.
I have spoken to the F&B Manager today about the coffee and you were right – when I tasted it this morning I also felt it was not up to our usual standard. Changes are being made to fix this immediately. Thanks again for letting us know.

Julie Wilcock - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland
Level Contributor
142 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
3 of 5 bubbles Reviewed 13 August 2014

Stayed here for 1 night while in town for business. Accommodation was provided by the company I was there to work with. Reception staff were pleasant and efficient but that's really where the positives stopped. Room was somewhat battered round the edges with no air con, only a heater and key (not card) entry. Shower in bathroom had shower curtain only which resulted in water on the floor right in front of the toilet, not great when wanting to use this facility after you are dressed. Walls lacked sufficient soundproofing, could easily hear noise in the corridor and next door.

Breakfast was very disorganised with little explanation of how the different options worked - what was included. This led to mass confusion amongst the group I was with. Had to ask for toast to be supplied, coffee was warm only and very hit and miss as to when staff came round to check on fill ups - nothing for long periods then mere minutes apart.

Certainly wouldn't choose to stay there again.

  • Stayed August 2014, travelled on business
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Kiwidreamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestPlazaNZ, General Manager at West Plaza Hotel, responded to this review, 17 August 2014
It was a shame to read your comments online regarding the hotel and the services. We are a mid-range hotel located in the heart of the city, we provide a value for money experience with an excellent location in Wellington. I am sorry that we were not the style of hotel you prefer. Your comments about the breakfast are concerning and will be addressed. As you can see from the many other positive reviews left on Trip Advisor this was certainly not our usual standard of service in the restaurant. Once again I am sorry that your stay what not as it should have been.

Regards,

Julie Wilcock - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rotorua, New Zealand
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 4 August 2014

Handy central location for work requirements as well as only a couple of blocks away from our favourite haunts when we visit Wellington. Some great shops and bars/restaurants within 10 minutes walk. 2nd floor roadside was too noisy for me (I live in the country) and was no hassle for reception staff to move us to a quieter room - even sent someone up to help with moving bags. Room was bigger than I anticipated for the price. Room was clean & well kept. We'll be staying here again.

  • Stayed August 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank nzpetal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level Contributor
231 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
4 of 5 bubbles Reviewed 28 July 2014

The location is across the road from the Michael Fowler Centre, but it's only a few blocks to most of the other CBD areas where our appointments were and approx 5 - 10 minutes to Te Papa in the other direction.

For dinner though you need to walk probably 10 minutes in either direction if you don't want to eat in the hotel as both ends of the CBD are where the better restaurants are.

The foyer / bar area is set up really well for meetings and if you purchase drinks you get 1/2 hour free wifi in the afternoons.

The rooms were reasonable and even though a little older, very clean, well set up and all the amenities you require. Good value for the price.

The staff were great and they have 24 hour reception. All in all a good clean, quiet and appropriate hotel for business. We would stay here again.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank AustraliaPaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
120 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 25 July 2014

This was the first time I had stayed at the West Plaza and will certainly look to stay again.
As I had arrived early my room was not immediatly available despite this minor setback the staff were great. they booked me in immediatly and arranged for my case to be taken to the room when it had been serviced. The young man on reception was extreemly helpful and had a very traditional Kiwi style on his interactions with the guests.
Overall I rate this as a 8 from 10 operation

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bill D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestPlazaNZ, General Manager at West Plaza Hotel, responded to this review, 27 July 2014
We appreciate your comments – It’s always good to hear when the staff are helpful. Our staff are our greatest asset, the service they provide influences repeat business.

We do hope to see you again at the West Plaza Hotel Wellington.
Thanks again,

Julie Wilcock - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about West Plaza Hotel

Property: West Plaza Hotel
Address: 110 Wakefield St, Wellington 6011, New Zealand
Phone Number:
Region: New Zealand > North Island > Greater Wellington > Wellington
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#17 Luxury Hotel in Wellington
Price Range (Based on Average Rates): £
Hotel Class:4 star — West Plaza Hotel 4*
Number of rooms: 102
Official Description (provided by the hotel):
In the heart of Wellington city opposite the Town Hall and Convention Centre; West Plaza Hotel offers a welcoming friendly atmosphere with 102 spacious and comfortable rooms. A short drive from the airport and ferry terminals and just a short walk to the national Museum Te Papa, the waterfront and the best shops, restaurants and entertainment the capital has to offer. Providing everything required to make your stay a comfortable and relaxed experience. Facilities include on-site car parking, 24 hour room service, flat rate wireless broadband access, tea/coffee making facilities, Sky TV and much more. Choose from 102 rooms - a combination of twins and doubles, including 6 suites.With large windows looking out to the hustle and bustle of the city. City Dining & Bar offers fresh New Zealand cuisine and a selection of boutique New Zealand wines.Choose from four versatile conference rooms; full catering, audio- visual equipment and presentation facilities are available. ... more   less 
Reservation Options:
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Also Known As:
West Plaza Wellington

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