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“Good and not so good”
Review of Quest Wellington

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Quest Wellington
Reviewed 3 February 2013

The location of the apartment hotel is terrific. It's in an old heritage building, in the centre of shopping, close to good restaurants, not far from the station. There are lots of things to like: a large bathroom with washing facilities, a wardrobe bigger than most that has enough hangers, and staff who are wonderfully friendly and helpful, and who ensured that bathroom problems were fixed quickly. But there were two major drawbacks. The first was a bed that was too soft to provide any back support. The second was that the street below is so noisy that the windows have to be shut at night - and that makes the room very hot and stuffy - particularly as the weather was really warm when we stayed there. If you don't mind noise, and like soft beds, this is a wonderful place to stay.

  • Stayed: January 2013, travelled on business
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Thank RivkahMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Questwgtn, Manager at Quest Wellington, responded to this reviewResponded 6 February 2013

Dear RivkahMelbourne,

Thank you for taking the time to leave us your feedback. We are very pleased that you enjoyed your stay here with us. For the lighter sleepers we recommend an apartment at the back of the building away from the vibrancy of Wellington City. We hope to see you back here in 2013.

Kind Regards,
Rachel Allardice
Assistant Property Manager

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90 - 96 of 145 reviews

Reviewed 28 December 2012

I love this apartment hotel, its in an old heritage building, lovely grand furniture, and right on the street in the middle of it all,
the reception staff are friendly and very helpful, if all reception staff in the world over were like this then the world would be a much better place :)

The cleaning staff needed a kick up the behind,,,,not very efficient and very forget ful, they forgot the empty the trash before we moved in, and another day didn't bother making my bed but the the other bedroom in our apartment, put dirty dishes up on the shelf?! yea the cleaning staff are sloppy and need retraining.

Room Tip: We're we're upgraded to a 2 bedroom apartment, on the corner , beautiful, we had action out...
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  • Stayed: November 2012, travelled with friends
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Thank Mary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Questwgtn, General Manager at Quest Wellington, responded to this reviewResponded 27 January 2013

Dear MerrySeaNelson,

Thank you for taking the time to provide is with such valuable feedback.

I have extended your kind comments to our reception staff and we are very pleased you enjoyed your stay.

In regards to the house keepers, we appreciate you bringing these issues to our attention and have taken the appropriate steps in reminding the housekeeping team what is required on each service. I trust on your next stay there will be no issues with your servicing.

Again, thank you for your lovely comments and we look forward to seeing you back at Quest Wellington in 2013.

Kind Regards,
Scott Bellingham

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Reviewed 16 December 2012

Another year closes and it is with pleasure and appreciation I post this feedback. The staff (Ali, Sarah, Racheal, Scott + others) are always really friendly, helpful and eager to provide whatever may be needed. Well located, really comfortable beds and affordable for business or pleasure - and I will be back.

Room Tip: If you have a preference, just ask when booking - there's not a lot they can't sort.
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  • Stayed: December 2012, travelled on business
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Thank Nevahomemuch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Questwgtn, Manager at Quest Wellington, responded to this reviewResponded 18 December 2012

Dear Nevahomemuch,

Thank you for your kind words. The staff here at Quest Wellington appreciated your feedback and it is always nice to welcome back our regular guests such as yourself. Wishing you a Merry Christmas and a Happy New Year and we look forward to seeing you back at the property in 2013.

Kind Regards,
Scott Bellingham

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Reviewed 2 December 2012

The room was lovely and spacious and really well maintained. The building is renovated from the old MLC building so it's not a new building but the appliances are new and the bathroom is fantastic. The kitchenette was more than adequate and the bed was comfortable. One of the elevators wasn't working but this was never an issue for me. The staff were very helpful and friendly and the location was excellent - it's a short walk to Te Papa or the cable-car and there's shops all around.
The room was quiet and I was barely aware of other guests. I felt safe staying as a solo traveller and had a genuinely pleasant visit. I'd definitely recommend it and I'll stay there again.

  • Stayed: November 2012, travelled solo
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Thank xalx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Questwgtn, Manager at Quest Wellington, responded to this reviewResponded 10 December 2012

Hi Xalx,

Thank you for taking the time to leave us such positive feedback. We really appreciate reviews as a way to measure how successful we are operating as a business. We look forward to having you back at Quest Wellington in the near future and are very pleased you enjoyed your stay.

Kind Regards,
Scott Bellingham

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Reviewed 15 November 2012

Hotel is conversion of old building in a perfect location. However it's decor is dated. The room was clean and well serviced. Furniture was old style and worn armchairs. Road sweeper woke me up at about 5.00 am and then the rubbish truck arrived. Nice large shower which leaked out over the bathroom floor. This will be a last resort hotel if needing to stay in this location.

  • Stayed: November 2012, travelled on business
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2  Thank dougalfreebee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Questwgtn, Manager at Quest Wellington, responded to this reviewResponded 26 November 2012

Hi Dougalfreebee,

Thank you for taking the time to leave us feedback on Tripadvisor.

I am pleased to let you know that we have a refurbishment program in place due to commence in 2013. This will include all decor and in room facilities. We would love to welcome you back when the refurbishment program has been completed to give us an opportunity to improve your thoughts on our property. As we are in the heart of Wellington city, for the lighter sleepers we reccommend our G style rooms which are located at the back of the property to avoid any street noise.

We hope to see you back here in 2013.

Kind Regards,
Scott Bellingham

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Reviewed 26 September 2012 via mobile

An excellent location in the heart of the CBD. Everything was within easy walking distance. The cable car was only a couple of hundred metres away, as is the waterfront. Staff were really helpful. Room was clean and tidy. Would definitely stay here again.

  • Stayed: September 2012
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1  Thank skubascott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Questwgtn, Manager at Quest Wellington, responded to this reviewResponded 26 November 2012

Hi Skubascott,

Thank you for taking the time to leave us such great feedback. We look forward to welcoming you back to Quest Wellington on your next trip to the capital.

Kind Regards,
Scott Bellingham

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Reviewed 19 September 2012

I stayed in a studio apartment for two nights this week and was really impressed by the quality of the accommodation and the location. My room was enormous - far bigger than any hotel would have offered in the city for a comparable price- and everything was of high quality. The room was clean and comfortable, and the staff were helpful and friendly. And the location was perfect for my agenda of catching up with lots of friends while heavily pregnant and not able to walk far! I'd definitely stay here again.

Room Tip: If you're bothered by street noise, ask for a room at the back of the building when you book (I...
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  • Stayed: September 2012, travelled solo
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1  Thank Jacq C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Questwgtn, General Manager at Quest Wellington, responded to this reviewResponded 27 September 2012

Hi Jacq C,

We would like to thank you for taking the time to leave us such lovely feedback, we enjoyed having you stay with us in the city and look forward to seeing you next time with your new addition to the family.

Kind Regards,

Scott Bellingham

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quest Wellington

Address: 33 Hunter Street | (Cnr Hunter Street & Lambton Quay), Wellington 6011, New Zealand
Region: New Zealand > North Island > Greater Wellington > Wellington
Amenities:
Free Breakfast
Hotel Style:
Ranked #21 of 53 Speciality Lodging in Wellington
Price Range: £68 - £146 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Quest Wellington 4*
Number of rooms: 50
Reservation Options:
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Also Known As:
Quest Wellington Hotel Wellington

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