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“Grand old building in perfect location”
Review of Quest Wellington

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Quest Wellington
Wellington
Level 4 Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Grand old building in perfect location”
Reviewed 29 August 2013

We stayed at the Quest Wellington on Lambton Quay in August 2013 for 3 nights. We rented a two bedroom apartment on the 7th floor.

The location is superb and the apartment was spacious, old fashioned but very cosy and warm. The traffic noise was kept out and we loved the view and the sun that the apartment afforded us.

The facilities were all fine and everything worked. The staff were all friendly except on one occasion when my wife rang to get instructions on using the washing machine and met with a very grumpy and unhelpful response. Other than that, the staff were great and very accommodating on other issues I approached them about.

The check out was 10am and we managed an extension until 11am and that might be something that the hotel could consider for the future.

All in all, we loved staying there, you cannot get a better location and the apartments provide everything you need. The wifi worked well and we used the parking option at the nearby events centre underground car park which is available for $20 a day through the hotel.

Room Tip: Higher up seems better. Corner suites are large and sunny
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Ngaioman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Questwgtn, General Manager at Quest Wellington, responded to this review, 2 September 2013
Dear Ngaioman.

We appreciate your feedback concerning your stay here with us at Quest Wellington.

I am disappointed to hear about the service you received on the one off occasion, are you able to contact us at the property to give us more information in regards to the person you spoke with, so we can follow it up?

Really glad that you enjoyed your stay and we look forward to having you back later in the year.

Kind Regards,
Scott Bellingham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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141 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
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English first
Wellington, New Zealand
Level 3 Contributor
3 reviews
Reviewed 27 July 2013

Greatest location you could have stay in Wellington. Close to absolutely everything. Room is dated , old style but practical .130 $ / a night isnt so bad. Cable car is 2 mins walk from the hotel. Shopping street is right next door. Bars & Restaurants are everywhere.

Room Tip: Take the G Room on the 6th or 7th or 8th floor
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  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wassana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Questwgtn, General Manager at Quest Wellington, responded to this review, 2 September 2013
Dear Wassana,

Thank you for your feedback regarding your stay here at Quest Wellington.

We look forward to having you back.

Kind Regards,
Scott Bellingham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, NZ
Level 6 Contributor
126 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 12 July 2013

Stayed overnight on business. Dated interior - not an issue in itself, but a few things were... cut my finger on the loose shower door handle, couldn't see well in the evening as main light bulb was broken and had the noisiest nights sleep ever due to drunks outside. i realise the hotel can't control that the outside noise, but they could consider installing double glazing.
I could have complained, but was very tired from a busy day, and would expect rooms to be checked before each guests stays.
Wellington is not famous for good quality hotels, but this place needs to lift its game, especially if it wants more business travellers.

Room Tip: There are cheaper and better alternatives nearby
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  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MCTHUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Questwgtn, General Manager at Quest Wellington, responded to this review, 15 July 2013
Dear MCTHUK,

Thank you for your comments in regards to your stay here at Quest Wellington. I am disappointed to hear that we were unable to satisfy your expectations on this trip, and can assure you that this is not a regular occurrence at our property. We have a maintenance program in which all breakages are reported and fixed as soon as possible. In this instance it seems that we have failed to do so. For this we sincerely apologise. You will be pleased to know that Quest Wellington is about to start its refurbishment, in which the rooms and lighting will be updated and rooms will be fitted with double glazing.

We hope to have you back when these changes have been completed.

Kind Regards,
Scott Bellingham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamilton, New Zealand
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 July 2013

On arriving at the Quest Wellington and not having been to Wellington for some twenty or more years,to find the only park outside the Quest was a 5 minute park which was taken up by some other vehicle,when asking the man at the desk I got shrugged shoulders,all this while my husband was curb parked,then I was told the car park for the Quest was 400 or more metres down the road,I was shocked,I think these things should be told when you make your booking or when they email you to see if you are still coming,if it had been raining our luggage and ourselves would of been soaked.
It was very noisy and the windows need to be double glazed to stop this and the rooms are getting very tried looking,the beds were very comfortable and the room was clean.
I think the Quest Wellington customer service needs looking at.

  • Stayed July 2013, travelled as a couple
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Sue Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Questwgtn, General Manager at Quest Wellington, responded to this review, 15 July 2013
Hi Sue,

We appreciate you taking the time to leave us feedback. Whilst we understand your frustrations with the parking, due to our central city location, parking is at a premium and unfortunately if people do decide to park in the 2 car parks that are available at the front of the property (in your case it was a large truck that took up both parks) we are unable to guarantee availability at all times to drop off luggage and check into the apartment. In regards to our car park at the TSB Arena, this is located approxamitly100m away from our property and we would encourage our guests to drop off their luggage and collect a car parking ticket before parking the car. We are pleased to advise our guests that Quest Wellington is undergoing a refurbishment, we are in the final stages of confirming our design. A part of this process will include double glazing on the windows to reduce the noise from the vibrant city.

We hope you can give Quest Wellington a second chance and would like to see you back here in 2013.

Kind Regards,
Scott Bellingham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Wellington hotels

Melbourne, Australia
Level 4 Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 30 April 2013

We booked this hotel months ago for the Hobbit Premiere. We stayed for 10 days and they gave us a depressing room that never got sunshine at all because it was facing all 4 walls in the back of the hotel. The window couldn't be closed because it was broken therefore the pigeons started to make a nest there and settled in the evening. Early morning like 5 am, you could hear them so loud and annoyingly. Every nite, walking back to our hotel, the room next door was cooking some fish so it really stayed on our clothes while walking the hallway. The Kitchen was clean but carpet was very very very old. We reported the problem as we didnt want our 10 days stay be spoiled and miserable but we had to wait 4 days. The new room looked really newly refurbished and nice but the noise from the busy street in the morning always woke us up early. At least, this time, the room was bright and clean yet without slippers on, the carpet was still sticky due to splashed oil when cooking. For some people who are more into saving money and be in central location, this is not bad at all unless you are like us.

Room Tip: If you want a quiet and peaceful sleep then get the dark and outdated rooms facing the back hotel...
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
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Helpful?
Thank 5745edelweiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Questwgtn, Manager at Quest Wellington, responded to this review, 6 May 2013
Hi 5745edelweiss,

Thank you for your feedback on your stay with us.

My apologies for the less than perfect stay; especially that the carpet felt greasy and the cooking odours. The carpet, in the corridors and guest apartments, is soon to be replaced, and the kitchens do have extractor fans above the cooktops to ensure that cooking odours are kept within the individual apartment.

I am pleased to advsie you that we only have 2 apartments at the rear of the building, they look on to the atrium. As they are quiet rooms they can often be quite popular away from the hussle and bussle of Wellington City.

We are also looking at viable options for the effective sound-proofing of the windows to also enhance the guest experience by allowing a great night sleep whilst still being in the heart of Wellington.

With our location in the CBD, pigeons love the place so much that even regular steam cleaning of the atriums doesn't deter them, however we are now looking at other solutions so as to allow our guests uninterrupted sleep and no more unintended early wake up calls.

I hope that we can host you again in the near future and replace your negative experience with a more positive one.

Kind Regards,
Scott Bellingham
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Auckland Region, New Zealand
Level 6 Contributor
119 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 4 April 2013 via mobile

The Quest Wellington is a well located apartment hotel at a good price. A small but good kitchen with a spacious room and a large comfortable bed. The room has a large bathroom with a very powerful shower.

Free WiFi in the room

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pounamu-s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Questwgtn, Manager at Quest Wellington, responded to this review, 29 April 2013
Dear Pounamu-s,

Thanks for your feedback. I have passed your comments on to our staff and we look forward to having you back here in 2013.

Kind Regards,
Scott Bellingham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palmerston North
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 April 2013

Stayed here for 1 night in a 2 bedroom unit on floor 5 flat B. Check-in went smoothly with friendly receptionist confirming our specific bedding request. Other relevant check-in information i.e. included breakfast, parking, off-site gym and internet availability were not mentioned.

There are two drop-off (5 minute) parking spaces outside the hotel. Overnight covered car parking is 5 minutes walk from the hotel at the nearby TSB arena for $29 per 24 hour period. When we first arrived by car there was a utility vehicle parked over the drop off zone area forcing us to circle the one way streets twice before being able to pull in. This is OK for me as a frequent road visitor to Wellington but could be more tricky or stressful for first time visitors. I'm sure this event was just bad timing on our part but definitely something worth taking into consideration if travelling by car.

The corridor leading to our room on level 5 had an unusual fishy smell. The apartment itself was spacious and pleasantly decorated. The furnishings and beds were comfortable and clean. The bathroom was large but lacked a door lock or extractor fan. The water pressure was very powerful but the knob on tap/shower water switch was missing making it difficult to turn the shower on - the glass over bath shower door did not contain the spray from the shower head adequately and the lack of an extractor fan very quickly turned bathroom into a steam room with a rather slippery floor.

There were some brown stains on the living room carpet floor and the painting on some of the walls was crumbling in places. Sky TV was limited to approximately 12 channels. The included continental breakfast packs as part of our deal were well stocked with various preserves, bread and individual drink cartons. The normal price for these breakfast packs is I believe $9.90.

With so many local café's/restaurants serving breakfast at reasonable prices nearby I really don't think I would want to pay for a breakfast pack separately.

The free 4 hour per device wireless internet access would have been a good service had the connection not been so incredibly slow. My devices are new and normally quite grunty but I gave up trying to browse after 20 frustrating minutes.

Check out was quick and unproblematic the next morning.

The general noise from the street below goes on all night. As the windows are not double glazed I don't think much can be done about this. If staying here again I would definitely remember to take some earplugs.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AJ951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Questwgtn, Manager at Quest Wellington, responded to this review, 29 April 2013
Dear AJ951,

We would like to thank you for taking the time to leave us feedback, we encourage both positive and negative feedback to assit us in measuring how well we are operating as a business.

In regards to the noise, upon your next stay I would recommend you requesting an apartment at the top of the building to avoid any distractions from the street.

I am also pleased to advise that we are about to commence our refurbishment of the corridors to ensure they are as pleasant and welcoming as the apartment itself.

We hope to see you back here in 2013 and thank you again for your comments.

Kind Regards,
Scott Bellingham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quest Wellington

Property: Quest Wellington
Address: 33 Hunter Street | (Cnr Hunter Street & Lambton Quay), Wellington 6011, New Zealand
Region: New Zealand > North Island > Greater Wellington > Wellington
Amenities:
Free Breakfast
Hotel Style:
Ranked #20 of 53 Speciality Lodging in Wellington
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Quest Wellington 4*
Number of rooms: 50
Reservation Options:
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Also Known As:
Quest Wellington Hotel Wellington

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