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“It's been a week and I still don't feel clean.”
Review of Quest Wellington

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Quest Wellington
New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“It's been a week and I still don't feel clean.”
Reviewed 20 October 2009

We arrived early evening and the place was closed. I had to contact someone through the intercom on the street. The intercom is as old as the hotel, sounds like one of your grandfather's 78s, and cuts out after a minute. I had to call in twice to ask about parking (answer: wherever). No staff inside, Just an envelope with my name on it and a key inside. Incidentally, how hard would it be to include a small map and instructions for parking in the envelope with the key?
We got up to the room (two bedroom suite). In retrospect, we should have left right there, but we had driven quite away and were tired.
It has that smell ... you know when something bad has happened and they keep spraying powerful odour-killing sprays everywhere which have that sickly sweet aroma? Well, the place smells like that.
The bedrooms are barely bigger than the bed.
The TV is so small and the couch so far away it is like watching TV on your ipod, but not as clear.
The kitchen ... The distance between the worktop and the wall cabinet is so small that anyone over 5 foot has to cook all hunched over. Think Quasimodo frying an egg.
The actual cooking surface is a two burner hob. But the frying pan is bigger than the hob so it won't touch the hot surface. There is no oven.
There is one sharp knife. I tried to cut a tomato with it but ended up mangling it so badly it scared the kids. I'd have been better off using a teaspoon.
In the morning, we found that two of our party were especially appealing to some kind of bug that lived there, having woken up with itchy red welts.
We checked out as soon as we could.

  • Stayed October 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank zombocom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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143 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
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English first
Bay of Plenty
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 October 2009

We had two apartments, one on the 2nd floor and one on the 4th floor. 2nd floor had no light at all as building wall was outside window blocking all natural light. Bulbs were low wattage so was very depressing. Both apartments had absolutely filthy curtains, filthy carpets, chairs and couches. Showers were dirty, room was musty and corridors were smelly and dated. Even the blankets were stained but sheets were clean. This was such a disappointment to us, we stayed 1 night instead of 2, then booked into somewhere else. This whole building needs a complete makeover and someone to supervise the cleaning. Why is this classed a 4 star rating when it should be 1?
We will never stay there again and is a disgrace to our tourist rating guide.

  • Stayed October 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank redheadbayofplenty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Wellington hotels

Christchurch, New Zealand
Level 6 Contributor
201 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed 30 September 2009

Myself and 3 other female friends stayed one night in a 2 brm apartment when we went to Wellington for the Wearable Arts. I picked this place on location and price. 100 m from TSB Arena and $235 incl a very basic breakfast for 4. After reading the most recent review a few days beforehand I was concerned about my choice. I e-mailed the Quest and mentioned my concerns. The service I received was great. Several prompt responses from Rean(not sure what position he holds) and an offer to put us in two separate rooms for the same price so one of us would not have to sleep on a rollerbed in the lounge. We declined this offer but appreciated it all the same. The apartment was very dated but clean apart from two huge scorch marks on the carpet where the heater had obviously fallen off the wall. The bedrooms are very small. The breakfast was orange juice/cordial, single serve box of ricies, two bits of bread and spreads each. We always intended to eat out so it was irrelevant There was a 'mustyish smell' in the corridors and the lifts were slowish. There was a lot of audible street noise all night from the 6th floor. We spent less than 8 hours there. All in all we thought it was fine for a night especially beacuse of its proximity to the TSB Arena BUT this place does not seem to have been updated recently despite what they say and really could use a facelift and then it would be infinitely better.

  • Stayed September 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank micsgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waikato
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 September 2009

We stayed in a two bedroom apartment and had booked for two nights. While this building and the accommodation could be outstanding given it's location, it is not. The decor is very dated, the state of the apartment as far as cleanliness goes is below average. For instance the curtains are falling apart, you struggle to pull them across the window and they are so filthy dirty they would simply need to be binned rather than cleaned. After our first night of sleeping in the most uncomfortable bed I have ever slept in we decided to check out in spite of already having paid for the room for a second night. When we went to reception at 2pm and told the girl behind the counter we were checking out, she looked at me as if to say 'that's impossible'. She then informed me "But you are not checking out until tomorrow" to which I replied I had just had the worst night sleep ever and we were moving on to find somewhere more comfortable! The receptionsit said nothing and just sat there dumbstruck. They are a disgrace to a four star plus Qualmark rating.

  • Stayed September 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thirtenxthree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland, New Zealand
Level 2 Contributor
1 review
Reviewed 15 July 2009

Nice place. Central location so it made my life easy. Service is also very good, it would be good if they had more switch boards in the rooms and also perhaps 1 more heater in Studio Apartments.

  • Stayed July 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RidaM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland, New Zealand
1 review
Reviewed 15 July 2009

We picked up a room here after booking flights for a weekend to Wellington on Grabaseat. Selected a room on Wotif and as this was rated 4 stars and in the middle of Wellington and at a good price, we thought we'd grab it. Had we read a review on here first we might have been tempted to shop around!

However...

On arrival, which was before check-in time, the receptionist advised that the room hadn't yet been serviced (perfectly acceptable to us - we just wanted to drop off bags) and to come back after 12pm at which point the room would have been serviced. No problem, we headed round the corner to Te Papa and came back at about 1pm. We were given keys to the room and headed up (the very slow) elevator to our floor. On entering the room it was clear it hadn't yet been cleaned so we advised the receptionist and said we'd be back in a few hours. We came back at about 5pm and the room had been serviced. Great! We also checked to make sure breakfast was available (something we'd picked up on after reading a couple of reviews) and there was nothing available in our room. I let the receptionist know and then we were given double rations of the complimentary breakfast (cereal, 2 x slices of bread, jams, fruit juice, milk). Problems all sorted.

As it was the weekend of an All Blacks v France match, we expected to have a noisy night as this hotel is in the middle of town - the room was quiet though so no problem there. Quest Wellington is in a great location to explore the CBD area on foot.

The bathroom, shower in particular, could have done with a more thorough clean - the shower head was covered in calcified muck.

So... overall an ok experience and we would stay again but we would look for somewhere else to try first. Not quite a 4 star experience I would say!

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elevatedkiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 May 2009

Stayed for a long weekend. Had booked a studio but were upgraded to a one bedroomed apartment on the 9th floor. Spacious, clean and comfortable but tired furnishings. Fold up bed and linen bag left in corridor by the lift for the entire 3 days.. Poor lighting. Staff very pleasant and helpful. There for 3 nights but only received continental breakfast packs on the first night. Great location. Had booked on a last-minute booking site so quite good value. Would not pay full price. Definitely not a 4 star hotel.

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FloraAuckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quest Wellington

Property: Quest Wellington
Address: 33 Hunter Street | (Cnr Hunter Street & Lambton Quay), Wellington 6011, New Zealand
Region: New Zealand > North Island > Greater Wellington > Wellington
Amenities:
Free Breakfast
Hotel Style:
Ranked #20 of 52 Speciality Lodging in Wellington
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Quest Wellington 4*
Number of rooms: 50
Reservation Options:
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Also Known As:
Quest Wellington Hotel Wellington

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