The only complimentary thing I have to say about Quest on the Terrace is the location - it's very handy to the government building grounds, the harbour and Lambton Quay. Other than the handy location, every single thing about our stay at Quest on the Terrace was disappointing.
First and foremost, we booked our room through Wotif and our booking stated we would receive
"a free bottle of wine upon check-in to indulge your tastebuds". There was no bottle of wine upon check-in but we hoped maybe it was already in the room. It was not. When my husband went down to reception to ask about it, taking the copy of our Wotif booking print-out with him, he was met with denial of any such deal. After pushing the matter further, showing the reception staff and the Director that had been summoned our booking print-out which clearly promised a bottle of wine, my husband was told to return to our room and it would be "sorted out in 5 to 10 minutes". We took this to mean that they would be rushing out to the shop to purchase a bottle of wine, as there clearly was never a bottle of wine that had been included in our booking. 45 minutes later we were tired of sitting in our room and wanted to go out and just as we opened the door to go back to reception to tell them to sort it out while we went out, the "Director" was just coming to knock on our door to deliver our bottle of wine. He didn't say a single word as he handed the cheapest, nastiest bottle of Merlot to my husband and disappeared back into the lift!! Not only did he obviously spend 45 minutes running out to the shops to buy a bottle of wine, he gave us the cheapest bottle available ($7 - we know this as we had to buy a bottle of wine for the evening at the supermarket on account of neither of us being Merlot drinkers!) but there was not a word of apology. If he had to run out to buy a bottle specially, because the "deal" on Wotif was obviously a sham, why not ask us what type of wine we wanted!?!
The studio room we had did not look anything at all like the photos shown on either this website (provided by management) or the Quest website. Those photos show a bright, spacious studio. We opened the door to find a tiny, cramped triangle shaped room with barely enough space to walk around the furniture. There was a useless dining table and chairs taking up way more room than necessary, the bed protruded into the centre of the room on a weird angle due to the triangle shape of the room, there was a huge leather armchair right in front of the wardrobe so that you couldn't access the wardrobe at all and the tiny bathroom was up a weird couple of steps. The room was incredbily dark and we had to keep the lights on all the time, day or night, as it was on the internal side of the corner of the building, looking out onto the building next door with only a slither of a view to the Terrace visible. Certainly no lovely big windows with a door to a balcony as shown in management's photos. There was absolutely nowhere to put our bags without the need to step over or around them. The room was cluttered with unnecessary furniture - the dining table was of no use to us at all and the huge armchair completely blocked the wardrobe and one of us had to sit on the bed while the other sat in the armchair - what's the point??? I'm posting photos with this review to show the difference between the advertised room and the reality.
As well as the room being cramped and cluttered, there were 4 electrical appliances plugged into one very old-looking four-plug adapter that buzzed and emanated a very dodgy heat - surely a fire hazard. There were also switches in the bathroom marked 'heat' and 'fan' but there was no heat or fan facility in the bathroom at all and didn't do anything when the switches were turned on. The same in the kitchen where there was a switch for a waste disposal but no such waste disposal unit! Massive screws in the wall showed where the tv obviously used to be mounted to the wall and the front door had a dead-bolt type lock that didn't actually do anything - the door was locked from the outside but the dead-bolt on the inside was apparently just for show.
In terms of cleanliness, the bathroom had a faintly unpleasant smell to it, as though the floor could do with a good scrub, but other than that it appeared clean enough. The reception area was another matter, as the smell of re-heated Indian food seemed to permeate the reception and lifts every day we were there.
There is no parking area dedicated to the Quest when you first arrive (we sucked it up and shelled out for an hour in the nearby Clifton Terrace Tournament carpark when we first arrived) and when we asked about the overnight parking arrangements, as detailed in our Wotif booking, we got the feeling that the girl on reception couldn't be bothered to arrange it for us as she told us it would cost us extra and we could just park on the street along the Terrace for free until 8am. When we commented that we would prefer secure parking and didn't want the hassle of having to find a street park nearby and then have to move the car in the morning anyway, she reluctantly gave us instructions to the Tournament parking building that they charged us $20 a night for, which ended up only being secure between 9pm and 6am anyway and about 250m from the building as well!
Overall, the service we encountered was rude and the room was far from what is advertised on their website and I would never ever stay at Quest on Terrace again, nor would I recommend it to anyone.
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- Also Known As:
- Quest On The Terrace Hotel Wellington