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“Location okay”

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Quest Atrium Wellington
Fish Creek, Victoria, Australia
Level 5 Contributor
78 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Location okay”
Reviewed 11 March 2014

We stayed here for 2 nights. The location for visiting local sights is good but the apartment is so close to the freeway we could not sleep due to the noise. Also the bedrooms are very small and the 2nd has no windows so we had to keep the windows open in the lounge area for air so couldn't lock out the noise.

Room Tip: Ask for a room at the front
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  • Stayed February 2014, travelled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sandy2949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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270 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (73)
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English first
Brisbane, Australia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 March 2014

Stayed in the 2BR room which was quite small, also backed onto the main highway so quite loud with external lights. Parking was quite expensive at $20 per night and I would not want to be parking a large car there.

Was accused of damaging a toaster we didn't even know we had and even after putting a very good case forward they still procedded to charge me for it.

My suggestion is if you stay at this hotel check out all the appliances when you arrive.

Location is walking distance to city.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 4350Travel4Work
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
questatrium, Owner at Quest Atrium Wellington, responded to this review, 10 March 2014
Thanks for your feedback. Our parking charges are about the going rate for Wellington CBD accommodation providers, and if we can we check with the guest on their car size before allocating spaces, as I agree some spaces can be quite tight which is why we ask. Our housekeepers check all aspects of a room when cleaning and preparing for new arrivals, and any damages and breakages are replaced so that the next guest is not impacted, so I am otherwise mystified as to what occurred on this occasion.
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Travellers are raving about these Wellington hotels

Sheffield
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 February 2014

Found the room size quite small considering the price and the noise levels although not too bad we're more noticeable than other hotels we stayed in this trip. Chap on the front desk was a little miserable when we booked in. As I say in the title, it was ok!!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DSDB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
questatrium, Owner at Quest Atrium Wellington, responded to this review, 10 March 2014
Hi,

thanks for your feedback. We do have a range of units available and even in the smallest unit there are kitchen and laundry facilities. We try and price competitively for the facilities that we offer compared to other CBD providers, I'm sorry that you were disappointed in this instance
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Bangkok, Thailand
Level 3 Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 February 2014

We stayed here for the sevens and whilst I know that rack rates are charged and this is the busiest weekend in Wellington,still felt for what we got, we paid way too much. We paid $420 for a two bedroom apartment with one rollaway bed. The twin room was adequate but the double room was tiny, the bed looked like it was bought from the warehouse, no innerspring mattress just a foam one and the bathroom was the size of a toilet. The paint was peeling off the bathroom roof and the soap refill on the wall of shower was empty. Housekeeping came round to service at 9am each day and woke us up and we then had to wait till they counted the dirty towels until we could get clean towels. There was scaffolding being taken down at 8am on Saturday morning right outside our room so super noisy. When we called the duty manager at 11pm on first night as one of our party had the key we wee told by the call centre it wasn't possible to get in so then had to make another two calls to get a duty manager to come down and unlock the door even though it says someone is on duty 24hours.It certainly wasn't worth the $1260 we had to pay

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank propsgirlnz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
questatrium, Owner at Quest Atrium Wellington, responded to this review, 10 March 2014
hi thanks for your feedback. I have checked back and you stayed in one of our last rooms yet to be refurbished unfortunately, so I apologise for the less than ideal condition of the room. However, I am pleased to be able to advise you that the bed you refer to has been replaced already. Rates do increase over the 7s weekends, not only is it a very busy time, but there are considerable extra staffing and other costs that a party weekend incurs. I note your comments about the duty manager and have reviewed our logs for the night and when advised that the call centre would call the duty manager you stated that you would see if your friends could let you in. When you discovered they were out you called again, and the duty manager let you in within a couple of minutes of your second call.
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Australia
Level 5 Contributor
50 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 1 February 2014

We stayed in 3 bedroom apartment on 9 the floor.Apartments are quite modern.Main bedroom large with ensuite .Balcony off bedroom.Second and third bedrooms are small and airless.Apartments are not air conditioned so you rely on leaving balcony doors open for air and even front door for through ventilation. We were there in summer .I don't think it would be an issue in winter.Ensuite has shower over a bath and main bathroom has just a shower. There is a combination washing machine/dryer. Kitchen modern with adequate utensils.They are service d daily so they remove rubush replace towels etc.Internet free 500 mb for 24 hours.Then $5 a day for 500mb or $10 for 1 g for a week.Walking distance to main shopping street and waterfront. So abundance of eating choices.10 minute walk to very good supermarket. Tip .Cut walking time by going through Grand Chancellor hotel.

Room Tip: Ask for one at front as our back one had a lot of road noise.
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tessalee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
questatrium, Owner at Quest Atrium Wellington, responded to this review, 10 March 2014
hi. Thanks for your lovely feedback, and comprehensive review, I am glad you enjoyed your stay with us, and we look forward to hosting you again in the future
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Christchurch, New Zealand
1 review
Reviewed 26 January 2014

Positive: Excellent location. Access through the James Cook Hotel across the road provided excellent access to downtown Wellington. One bedroom apartment had plenty of room. A fold out bed was provided for two nights as required free of charge. Good kitchen facilites. Locating the designated car park was a bit confusing but was fine once established. Management was accommodating to a later check out. Negative: When walking in on arrival and finding ear plugs is not a comforting thought - the reason became apparent. Noise from both traffic and wind was shocking. Despite closed doors and windows the wind howled and the main door rattled.There is no air conditioning and due to the noise even with windows closed obviously opening them was not an option. Tired decor. The shower door, wardrobe door and bedroom door all fell of their runners over the duration of stay. Servicing average; fresh towels and bed made up each day. Dishes were not done as part of the servicing but no clean tea towel was provided daily to enable them to be done. TV only got freeview channels depite a Skywatch magazine being on the room? The stay was OK but.......... would consider other options.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank 53Msport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ballina, Australia
Level 3 Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 January 2014

Positive: excellent location, within walking distance of shops, supermarket, harbour and restaurants. Very friendly and helpful staff. Good gym with swimming pool. Car parking (but must book).
Negative: very noisy with motorway traffic (they supply earplugs!) Bathroom looked like it had an undercoat waiting to be painted. Don't service rooms on public holidays.
For budget accomadition would expect it it to be good value but haven't stayed anywhere else to compare against.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Obi713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quest Atrium Wellington

Property: Quest Atrium Wellington
Address: 154 The Terrace, Wellington 6011, New Zealand
Region: New Zealand > North Island > Greater Wellington > Wellington
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 53 Speciality Lodging in Wellington
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Quest Atrium Wellington 3.5*
Number of rooms: 57
Official Description (provided by the hotel):
Quest Atrium serviced apartments are situated at 154 The Terrace, one of Wellington's best Central City locations. The apartments are within easy access of Lambton Quay, Parliament, boutique shopping, cafes, restaurants, and theaters. Wellington's waterfront is within walking distance, as is Te Papa Museum, Victoria University, Westpac Stadium and the Botanical Gardens. ... more   less 
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Also Known As:
Quest Atrium Wellington Hotel Wellington
Quest Atrium Hotel Wellington

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