Staying at the Abel Tasman Hotel was excellent, the friendly staff are helpful with anything you need, and the accomodation was comfortable and warm from the bitter Wellington southerly, thank you for a great stay :)More
Staying at the Abel Tasman Hotel was excellent, the friendly staff are helpful with anything you need, and the accomodation was comfortable and warm from the bitter Wellington southerly, thank you for a great stay :)MoreShow less
Thank you for your comments
We are delighted you enjoyed your stay and our hospitality
Stayed for 3 nights at the end of March.Have stayed at this hotel before and was ok. For that reason booked it again. This time,not good. First night both me and my daughter were bitten by fleas.
Told reception next morning who were very apologetic and offered an alternative room straight away. Noticed before getting into bed the following night that my red quilted bed cover had a crusty stain on it. Asked for the manager to come and see. She arrived promptly and, again very apologetic, took a photo and said she would take the matter further.I told her that I could tell the white sheets were clean but how was such a obvious stain missed.She told me that the top covers were changed every 2nd guest. 10 out of 10 for honesty.She then asked me if I wanted it removed, Of course I did. Guests do not want to share bedding with other guests. Cut costs elsewhere.
Was told to take free breakfasts as part of good will. Did so on final morning before checking out. Manager was on reception and she wanted to charge me $8.50 for beverages taken during breakfast. Downhill from there.
Thank you for your feedback
Thank you for allowing me to personally contact you and discuss your comments with you. I am pleased to hear you enjoyed your first stay with us and decided to return. As discussed I apologise that your second stay did not meet your expectation.
We can confirm your room has been inspected by contracted professionals and the room is clear of fleas, however we do acknowledge and sympathise for your uncomfortable sleep.
We are pleased our reception staff were quick to respond to your issue. I have personally followed up why there was an issue with your top cover and have addressed this issue with the
housekeeping team. I sincerely apologise that unlike your first stay we did not meet our high standards. We take pride in our standards and I can assure you we do not try to save money on linen and spend extra money triple sheeting our beds to ensure the highest standard.
Your complimentary breakfast was offered as goodwill and yes your coffees should have been included, this was miscommunicated between the front desk and the restaurant. Our apologies for the problems encountered and we hope the rest of your stay in Wellington was a pleasant one. I have also followed up your comments with the relevant team members to ensure they are trained better in the future.
Thank you again for your valuable feedback and opportunity to discuss your feedback personally with you.
We stayed 1 night in the standard family room. Beds were comfortable, staff were very friendly, room was in clean and tidy condition, reasonable price for a family of 4. Overall all our experience was great I would definitely stay here again.
Thank you for providing this positive feedback. The Abel Tasman is a family friendly hotel and we are pleased you enjoyed your stay with us. Hope to see you again sometime !
This hotel is well situated for the centre of town which is why we chose it. We also booked a superior room, however, I am not sure what was was superior about it. It was not very large and the decor and facilities were quite basic although it was clean. We took breakfast in the hotel which was reasonable, but I dislike having to pay for Wifi. We also paid to park our car underneath the hotel, the access to which and the size of the parking bays make it a challenge to get a car in and out without scraping it.
Dear David 190343
Thank you for your feedback
We have noted your comments and made a particular note about the car parking issue. We have been working with an external parking company to offer an alternative for larger vehicles or when it gets very busy. This option is now available.
Thank you again
Stay was fine, until 2 days later, when we noticed an unexplained and unwarranted charge from the hotel, on our credit card. Many, many phone calls later, were told there is no reason for the charge, now battling with management to get our stolen money back. Very poor PR skills.
Thank you for providing this feedback. I have looked into the issue and I understand it has been sorted.
Our apologies it took longer than expected. It was an accounting error at our end and we will not let this happen again.
We hope we will see you again
Way too noisy both from internal and external noise. Parking in the underground car park is an absolute shambles (use the Wilsons next door). Very tired décor. Went to get breakfast from the restaurant on Sunday morning and despite of the menu being advertised all over the hotel were told only buffet was available.
Thank you for your feedback and we are sorry we did not live up to expectation.
We do have a tight car park and recently made the arrangements for alternative parking next door.
I would also like to apologise for listing the breakfast menu when a buffet only was on offer. The buffet only operates on the occasions when we have larger groups in.
Thank you again,