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“Fantastic stay. Thank you!” 5 of 5 bubbles
Review of Gilmer Apartment Hotel

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Gilmer Apartment Hotel
Ranked #4 of 54 Wellington B&B and Inns
Certificate of Excellence
Auckland, Auckland, New Zealand
1 review
“Fantastic stay. Thank you!”
5 of 5 bubbles Reviewed 21 November 2013

I was so happy with our stay at Gilmer! The location is great; only a 10 minute walk into the heart of the city and (when we felt lazy) a taxi only cost about $7.
The room was lovely. The furnishings were very pleasing to the eye as well as impeccable. Everything felt very fresh. It was all very comfortable with everything that we might have needed, and they even provided make-up wipes in the bathroom!

  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tash A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NatashaPennellGM, General Manager at Gilmer Apartment Hotel, responded to this review, 26 November 2013
Hi Tash, the Gilmer Management group were very happy to receive your review.
It is fantastic to hear that you enjoyed the Hotel’s recent renovations and cleaning services. We pride ourselves on having rooms of an impeccable quality, so love to hear that they have been so well-received!
We are also glad to hear that you enjoyed the provision of makeup wipes, as they are a recent addition, not often offered by many self-service apartments.
We look forward to having you stay with us again on any future trips to Wellington.
Many thanks,
Natasha Pennell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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332 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (70)
Date | Rating
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English first
Auckland, Auckland, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 November 2013

We stayed at Gilmer Apartments after traipsing the town for my hen's night. What a relief to have a beautiful clean and cosy bed to retreat to so close to the city! Very comfortable, clean and stylish. The shower was also spectacular!

  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Laurel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NatashaPennellGM, General Manager at Gilmer Apartment Hotel, responded to this review, 26 November 2013
Hi there Laurel,
Thank you very much for taking time to post a review of the Gilmer Apartment establishment
We are pleased that you were satisfied with the style and cleanliness of our hotel rooms.
Your feedback on the showers was especially gratifying to hear. We put a lot of effort into ensuring that our bathroom facilities are of the highest standard. Receiving your praise is therefore very gratifying as it reassures our Management team that we are fulfilling the Gilmer Group philosophy of ‘impeccable surroundings’
We hope that next time you are in Wellington for a similar celebratory event or even a leisurely stay, you choose us.
Many thanks,
Natasha Pennell.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 13 November 2013

We selected these apartments as a base to explore Wellington and environs for a week. The location is ideal - just a few steps and one elevator ride from Lambton Quay. No need for a car. Legs and public transport are fine.
We took the deluxe studio for the king size bed and washing machine. The room was newly refurbished, very clean. Kitchenette/laundry appliances were brand new.
The only disappointment for us was the mattress which was too soft for our liking and all the pillows too high and firm. The bathroom is small but perfectly adequate. Fairly standard for a CBD apartment.
Reception was very helpful and ordered a taxi for us to the airport at their house rates.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AussieTraveller20102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NatashaPennellGM, General Manager at Gilmer Apartment Hotel, responded to this review, 26 November 2013
Hello,

Firstly, thanks for choosing the Gilmer Apartment Hotel as your base in the Capital city!
We were pleased that the location was very convenient for you and it allowed you to explore the city sans car.

Lastly, we are pleased to inform you, since your stay we have amended the bedding situation in your particular deluxe studio apartment. We have ordered a completely new mattress and pillows. It is very helpful to receive feedback such as this, as your comments help us ensure that every room inside the Gilmer Hotel Apartments is of an equal high-quality standard.
We look forward to hosting you next time you visit the Capital.
Many thanks,
Natasha Pennell.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palmerston North, New Zealand
Level Contributor
70 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 6 November 2013

This is the third time I have stayed here. The last time I complained about the room (one bedroomed apartment) and the cleanliness of the shower, so the owner kindly offered a half price room for our next visit. It is handilly located just off Boulcott Street, or you can walk up the Plimmer Steps and take the lifts up. They provided outdoors carparking for $15.

This time we had a studio apartment which was very large and spacious, lovely furnishings, very modern. The apartment is perfectly set up for two with a very large comfortable bed. The kitchenette has everything you would need. The only small gripe was that once again there was some staining on the bottom seal of the shower. This is due to mould growing in the seal, and can only be treated with exit mould sprayed every week or so. I told the front desk and they said they would get onto it. I would return.

Room Tip: The one bedroom apartments are very tiny, go for a studio.
See more room tips
  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MargoBebb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NatashaPennellGM, General Manager at Gilmer Apartment Hotel, responded to this review, 26 November 2013
Hi there Ms. Bebb,
The Gilmer Establishment is very pleased that you returned to our establishment and not only enjoyed your stay in one of our Studio Deluxe apartments, but would return as well.
Firstly, the Management group would like to warmly thank you for taking time out of your day to post another review. It is your dedication to continuous feedback that allows establishments like the Gilmer Apartment Hotel to meet and improve upon the high standards that we set ourselves.
We are pleased to inform you, that since you posted your review on Trip Advisor we have taken to steps to rectify your shower complaint. In commercial establishments like the Gilmer Apartments, it is expected that after a certain amount of time, amenities will experience some ‘wear and tear’. It appears that the paste at the bottom of your shower is a particular example of this, as there is a very small amount of minute discolouration in the very corner of the shower tray. The Gilmer Management recognises that it would be very easy to mistake this discoloration as not age but mould. However, it is in fact this misidentification that has helped the hotel with a maintenance revitalisation, we thank you Ms. Bebb for that.
The Gilmer Management did take into account your advice of using Exit Mould spray. However it was determined that Exit Mould spray is both highly toxic and not suitable to use in commercial hospitality environments such as ours, where there is the high possibility of guests’ having an allergic reaction to the spray. We do thank you though, for taking time to offer suggestions for Management. However, as previously mentioned Exit Mould spray is not the safest or effective remedy for silicon discoloration. Instead, we have decided to remove all the silicon pastes from the bottom of the showers effective immediately.
Lastly, It was fantastic to see you mention, for the second time, our convenient location to the Wellington CBD. Easy access into the heart of the city is a facet of the hotel which we pride ourselves on.
We do look forward to seeing you back again
Natasha Pennell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Otaki, Wellington, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 November 2013

We recently stayed at Gilmer Apartment Hotel, and had a great time. Natasha and Samsara were great to deal with, they looked after us, and we thoroughly enjoyed our break away. The room was superb, the location of the hotel is great for access to Wellington city and to get out on the motorway if you are heading north. Thanks very much for a memorable stay.

  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Debbi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NatashaPennellGM, General Manager at Gilmer Apartment Hotel, responded to this review, 26 November 2013
Thank you for taking the time to post a review Debbi,
We are very glad that our reception staff and convenient location aided you having an enjoyable trip to the Capital City.
The Gilmer Management Group sincerely hopes that you and your friends choose us again for your next trip to Wellington as we thoroughly enjoyed having you.
Many thanks,
Natasha Pennell.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Levin, Manawatu-Wanganui, New Zealand
1 review
5 of 5 bubbles Reviewed 31 October 2013 via mobile

My stay at the Gilmer Apartments was fantastic. Samsara was a great host ensured my stay was hassle free and I had everything I needed. I was impressed how clean the apartment was and facilities available. It was in close walking distance to town.

This is defiantly a place you want to stay. Affordable, clean and friendly staff.

Stayed July 2013, travelled as a couple
Helpful?
Thank Kylie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NatashaPennellGM, General Manager at Gilmer Apartment Hotel, responded to this review, 26 November 2013
Hello Kylie,
The Gilmer Management group were extremely pleased to receive such a positive review.
It means a great deal that you found our facility aptly equipped and clean. We do strive to ensure that guests, such as yourself, derive satisfaction from our hotel and the services we offer.
Your positive endorsement means a lot to us, and we would love to have you again on your next retreat to Wellington!
Many thanks,
Natasha Pennell.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
1 review
5 of 5 bubbles Reviewed 21 October 2013

The accommodation was fantastic, with our room serviced everyday to a very high standard. Everything was more than you would need for a great break away.
Sammi on reception was a real treat and she was very efficient at her job making sure we were totally looked after.

Room Tip: We had a corner suite which gave us a great look out to see the action around us
See more room tips
  • Stayed January 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nicki S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NatashaPennellGM, General Manager at Gilmer Apartment Hotel, responded to this review, 26 November 2013
Hello Nicki,
Our housekeepers were very happy to receive your glowing review about our room servicing. We derive great satisfaction from seeing that our employees contributed to your pleasurable stay.
It is also great to hear such positive feedback about our reception staff.
We hope that next time you visit Wellington you choose us as your accommodation provider, for more exceptional service and quality accommodation.
Many thanks,
Natasha Pennell.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gilmer Apartment Hotel

Property: Gilmer Apartment Hotel
Address: 10 Gilmer Terrace | Te Aro, Wellington 6011, New Zealand (Formerly Gilmer Serviced Apartments)
Phone Number:
Region: New Zealand > North Island > Greater Wellington > Wellington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 54 B&Bs / Inns in Wellington
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Gilmer Apartment Hotel 3.5*
Number of rooms: 62
Official Description (provided by the hotel):
AS OF 31st JANUARY 2017 Gilmer Apartment Hotel is under new management I'd like to thank all our guests for their wonderful feedback and repeat business during my past 6 years as General Manager and a special thanks to our amazing staff. The hotel is in safe hands with Aimee Jeffrey being appointed as the new General Manager. Thanks again! kind regards, Natasha Pennell Located in the heart of Wellington's vibrant CBD, Gilmer Apartment Hotel is the perfect place to stay a night, a month or even a year!Gilmer offers guests who book direct access to the exclusive Habit Health and Fitness club which boasts a spa, sauna, steam room, salt water pool and excellent gym facilities(located a short walk away) . All guests have access to UNLIMITED FREE WIFI. ... more   less 
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Also Known As:
Gilmer Serviced Apartments Hotel Wellington

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