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“Good location, pleasant stay” 4 of 5 bubbles
Review of Rydges Wellington

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Rydges Wellington
Ranked #6 of 46 Hotels in Wellington
Certificate of Excellence
New Zealand
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Good location, pleasant stay”
4 of 5 bubbles Reviewed 6 February 2013

I stayed at Rydges for one night while passing through Wellington. I wasn't 'blown away' exactly, but the stay was perfectly fine and comfortable and in general I would have no hesitation with staying again.

Pros
They were lovely about letting me extend check-out by an hour, and said yes to that request without hesitation. That was awesome.
The receptionist who checked me in was 'professionally cool', but maybe she was having a busy afternoon as she was much friendlier when I saw her the next morning. (Every other staff member I encountered was warm and friendly and very helpful).
My room was smallish but totally comfortable and well equipped. I liked the decor. The bed was supremely comfy and I had a great sleep. Quiet (except air con - see below).
The location was very good - central and easy to find, walking distance to everything. A really nice stroll along the waterfront from Te Papa.
Having a little kitchenette was a great bonus and I used it for breakfast in my room.

I didn't get a nice view (side of a building and a carpark) but that was cool, I didn't expect one, having booked a mystery deal through an online travel agent my only expectation was to have a roof over my head. ;) (Rule of thumb - if you want a good room in a hotel - book direct!).

Cons
The housekeeping was mostly ok but not perfect.... bathroom floor looked like they'd skipped the mopping, smudgy finger marks on the glass wall in the bathroom, shower needed some scrubbing with a brush in the corners, I had to wash some of the plates in the kitchenette before they were clean to use...but overall it was largely ok.
I never understand why hotels put fancy cushions and those red mink blanket things without washable covers on the bed. I always dump them off immediately but it would be nice if they would just refrain from putting anything that obviously doesn't get washed daily anywhere near where I'm meant to put my head. Bed was triple-sheeted so that was otherwise good.
The air conditioner worked well but was pretty noisy - don't expect there's much to be done about that and I got used to it after a bit.

Overall: I enjoyed my stay and would happily stay again. It was a comfortable, professional environment with a good level of guest care and enough detail paid to (most of) the little things.

  • Stayed January 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tyyche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChelseaLaingWLG, Head of Customer Relations at Rydges Wellington, responded to this review, 14 February 2013
Hi there,
Thanks for your great review, and for providing us with fantastic comments and constructive feedback. We are well located, with fantastic facilities in room and within the hotel. I have passed on your comments to the housekeeping team regarding your cleaning issues so please be ensured this isn’t taken lightly. I hope to see you back here again soon, check our website for the best deals, and to choose your room type (harbour views are fabulous).

Chelsea
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,753 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (457)
Date | Rating
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English first
Calgary, Canada
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 6 February 2013

My wife and I stayed here during a visit from Canada in Dec 2012 in Room 1603. We found it to be a very nice and stylish hotel with a great view.

Our room was a bit smallish but comfortable with light kitchen amenities. Cook top, microwave & mini fridge with some tea/coffee provided. Very clean and modern. The bed was very confortable and it was nice to have a balcony to step out onto to take in the view. It was also quite quiet despite heavy traffic below.

It would have been a nice amenity to have had free Wifi, which was not included in our stay. It is pretty much the norm to have free Wifi in North America and it seems very nickel-dimey to charge for it at a place like this.

It was nicely located a block off the waterfront where it is a short walk to a nice variety of restaurants. Also, the Te Papa Museum was only about a 10 minute walk and was in view of the room. We spent a whole day at this most interesting & free museum.

All in all, it was a very nice place in a good location and we would likely stay here again, but we would be more inclined to if there was free Wifi.

Room Tip: Rooms on higher floors have balconies with a nice harbour view, on the water side.
See more room tips
  • Stayed December 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank gtinckler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChelseaLaingWLG, Head of Customer Relations at Rydges Wellington, responded to this review, 14 February 2013
Thanks for your review all the way from Canada, hope you enjoyed what some people would describe New Zealand as ‘a pint size version of Canada’. Our rooms do offer great facilities, the wifi charges here at the hotel are competitive to rates throughout Wellington. Our location is fantastic, hope to see you when you visit our beautiful country again.

Chelsea
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Harrow, United Kingdom
Level Contributor
219 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 230 helpful votes
4 of 5 bubbles Reviewed 5 February 2013

We arrived in a wet Wellington after a 10 hour train journey and walked to the Rydges Hotel feeling a bit sorry for ourselves. The mood soon changed as we got to our excellent corner room on the 10th Floor - spacious, comfortable bed, powerful shower, good toiletries etc - with views over the city, bay and mountains. It was too wet to go out so we decided to do what we normally try to avoid - eat in the hotel restaurant. The meal was very good indeed, however, probably the best that I had during 4 weeks in New Zealand. Breakfasts were also very good and we both enjoyed our stay very much.

Room Tip: Higher floor corner rooms have the best views.
See more room tips
  • Stayed January 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank davethewasp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChelseaLaingWLG, Head of Customer Relations at Rydges Wellington, responded to this review, 14 February 2013
Hi there, well, you chose the perfect hotel for your train trip from Auckland where we are located just around the corner from the Wellington station. You are not the only one to mention our great corner rooms, they are definitely spacious accommodation rooms. Great to hear of your restaurant experience at Portlander, and funny that you should mention you usually avoid hotel restaurants. That is what we have set out to achieve, and by the looks have done so with your review being the best you had during your visit to beautiful New Zealand. I hope you enjoyed the rest of your time here in NZ.

Chelsea
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Auckland Region, New Zealand
Level Contributor
4 reviews
4 of 5 bubbles Reviewed 4 February 2013

Great views and a very handy location to shops and city. Room size was good and had all the goodies in the bathroom. staff were helpful and friendly . The buffet breakfast was very good fresh food and very quick service. The king size bed was very comfortable and the linen was soft and smooth, would love to stay next time in Wellington.

  • Stayed January 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sarah L l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChelseaLaingWLG, Head of Customer Relations at Rydges Wellington, responded to this review, 14 February 2013
We’d love to have you stay again when you are here, sounds like you have had a wonderful experience with us here at Rydges Wellington.

Chelsea
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Andrews, United Kingdom
Level Contributor
97 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 4 February 2013

We stayed here for a week in a spacious corner room. If you have to stay in a hotel room for a week, this is as good as any. Rydges Hotel is located in the business district, not as central for shops and pubs as other chains, but close to the harbour and with many amenities only a 10 min. walk away. There is also a handy supermarket in the nearby railway station.
With one exception, Reception staff were friendly and helpful, and the young waiting staff in the restaurant cheerful and efficient, though the breakfast chef who abandoned my eggs to go and chat to a friend, then took his eye of the replacements and served them up like rocks needs a wake-up call.
The price-point for this hotel is pitched above the value chains. The decor is cutting-edge, the restaurant trendy, with prices to match. But housekeeping could be sharpened up if Rydges is to hold its place in the pecking order. The hotel does, however, offer a priority booking system, which is free to join, with a variety of excellent offers throughout the year. If you are looking for something a little more special than a budget hotel room, booking direct with the hotel offers great value packages.

Room Tip: The 06 rooms on the corner are spacious and have city views + side view of the harbour. High floors...
See more room tips
  • Stayed January 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank linkscres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChelseaLaingWLG, Head of Customer Relations at Rydges Wellington, responded to this review, 14 February 2013
Hi! Those corner rooms are perfect, offering all the space you need and abundant natural light. Thanks for the feedback on our staff, have passed your comments on about the egg incident and the need to sharpen up our housekeeping. It’s definitely worth it to join our PriorityGuest loyalty program to ensure you get our very best deals. Come back soon for another special stay with us.

Chelsea
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Aylesbury
Level Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 1 February 2013

We stayed here for one night before moving on to the South Island. The location was excellent for shops, bars, restaurants and for the interislander ferry, but the service was dreadful. First of all we were left to struggle with our bags as we unloaded the car outside the hotel, then the girl on reception was not only offhand, but downright rude!

  • Stayed December 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Aliceband979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChelseaLaingWLG, Head of Customer Relations at Rydges Wellington, responded to this review, 14 February 2013
Hi there, thanks for taking the time to give us your feedback, definitely agree with you on our central location. Disappointing to read of your interactions with staff at the hotel, I have passed on your comments to the Rooms Division Manager for follow up action as this experience is unheard of at Rydges Wellington.

Chelsea
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Metro Manila, Philippines
Level Contributor
84 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 1 February 2013

My friend and I stayed in Rydges in August last year coming from a hiking trip in Taranaki. It was our first time in Wellington. Staff were very helpful. Hotel location is near waterfront, museum, cable car, parliament, and pubs. Would love to go back again there in the future.

  • Stayed August 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Vicmonte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChelseaLaingWLG, Head of Customer Relations at Rydges Wellington, responded to this review, 14 February 2013
Thanks for your great, short and sweet review sounds like an adventure-filled trip you have been on. Look forward to having you back on your next trip to Wellington.

Chelsea
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rydges Wellington

Property: Rydges Wellington
Address: 75 Featherston Street, Wellington 6011, New Zealand
Region: New Zealand > North Island > Greater Wellington > Wellington
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Wellington
#6 Luxury Hotel in Wellington
#7 Family Hotel in Wellington
#12 Romantic Hotel in Wellington
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Rydges Wellington 4.5*
Number of rooms: 280
Official Description (provided by the hotel):
Rydges Wellington is located on downtown Featherston Street with a unique combination of harbour views and city outlooks. Ideally situated in New Zealand's capital city, Rydges Wellington is within close distance to the Westpac Stadium, Queens Wharf, Wellington Railway Station, both the Interislander and Bluebridge Ferry terminals and Lambton Quay for shopping.This 4+ Star hotel offers 280 accommodation rooms for business and leisure guests with the benefits of modern facilities including wireless internet throughout, iPads for guests and fantastic leisure facilities. All rooms feature flat screen televisions, free unlimited Wi-Fi, iPod docking stations and kitchenettes. There are 19 apartment style suites, perfect for your long stay requirements with washer and drier facilities available. Rydges Wellington is your landmark hotel in the Capital. ... more   less 
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Also Known As:
Rydges Wellington Hotel Wellington
Holiday Inn Wellington
Wellington Holiday Inn

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