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“Nice place”
Review of Rydges Wellington

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Rydges Wellington
Ranked #7 of 46 Hotels in Wellington
Certificate of Excellence
Reviewed 28 November 2013

We stayed one night in Rydges Wellington. The room and breakfast was to high standard. No porter was there to assist with our luggage though. We had to drive to the car park and drag the luggages ourselves. It would have been nicer to have some help though.

  • Stayed: January 2013, travelled as a couple
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1  Thank blokedalloy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kieran W, Head of Customer Relations at Rydges Wellington, responded to this reviewResponded 3 December 2013

Hi there. Thank you for your review. We’re pleased to hear that, overall, you enjoyed your stay with us. I am very sorry to read that you were not given assistance with your bags on your arrival. This is not acceptable and I have spoken to the Head Porter for him to reiterate the importance of tasks such as this, to his team. Thanks again for your review. See you next time.
Kind regards,
Kieran Wright.

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1,334 - 1,340 of 1,908 reviews

Reviewed 28 November 2013

great value for the money; great location; We especially enjoyed and appreciated Phil the concierge
who was extremely helpful, friendly and always spot on; I had micromanaged my 2 week trip to NZ and for our last stop in Wellington threw our fate to the wind and in stepped Phil; I would stay at any hotel he was the concierge. He set us up with Billy, a guide for Seal Safari, who was off the day we were there but talked him in to taking us on a seal adventure on his day off. Can't say enough good about the hotel with its upbeat modern look and the excellent service we received form Phil!

  • Stayed: November 2013, travelled with family
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1  Thank webaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kieran W, Head of Customer Relations at Rydges Wellington, responded to this reviewResponded 3 December 2013

Hello there. Thank you for taking the time to share your thoughts with us. It’s so great to read that you found Phil’s services to particularly helpful. I have passed your review onto him so he can read it for himself. We look forward to having you stay with us again, next time you’re passing you the capital.
Kind regards,
Kieran Wright.

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Reviewed 18 November 2013

Our family has stayed in this hotel twice this year. We have 2 young kids and the Family Therapy Package it offers is a winner for us. The package comes with buffet breakfast for a couple and 2 kids. The buffet selection is not massive, but decent and enough to fill and satisfy. Kids enjoyed the pool and the games room where kids can have a play on the wii. As a Priority Guest Member, friendly and attentive staff try their best to give you a generous room upgrade when available. We also enjoyed a late checkout of 1pm. The rooms and furnishings are exactly as shown on their website. Rooms have kitchenette with stove top and microwave. Thank you Rydges and the management deserves a good feedback. Will definitely stay again. I can only hope that other Rydges hotels offer a similar kind of experience. Great value for money.

  • Stayed: November 2013, travelled with family
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1  Thank FishaRainbow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kieran W, Head of Customer Relations at Rydges Wellington, responded to this reviewResponded 27 November 2013

Hi there. Thank you for your review. I am very pleased to read that you and your family are consistently enjoying your stays at Rydges Wellington. We are definitely one of the most ‘kid friendly’ hotels in Wellington city; thanks to our pool and kids’ room, Wii consoles, etc and I’m glad your family is making the most of this. We look forward to accommodating your family again in the near future .
Kind regards,
Kieran Wright

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Reviewed 18 November 2013

We chose the Rydges in Wellington because of its CBD ocation and given its room rate we expected we would get adequate service. Unfortunately that was not the case. We had to pay for WIFi service for time over 20 minutes. We were provided with a French press to make coffee but had to pay for the coffee and housekeeping missed our room in its daily room cleaning. Finally, when we checked out, we were charged a service fee for using a credit card.

In traveling around New Zealand we have stayed in less expensive properties and have been provided complimentary WIFI, coffee for the French press provided and have not been charged a service charge for using my credit card.

I would not recommend staying here.

  • Stayed: November 2013, travelled as a couple
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Thank Sacha01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kieran W, Head of Customer Relations at Rydges Wellington, responded to this reviewResponded 27 November 2013

Thank you for taking the time to provide us with your feedback. We appreciate your doing so as it helps us to ever improve our services and facilities. I am disappointed to read that there were some aspects of your experience that you found to be unsatisfactory. With regards to our wifi, we do charge for this service and we feel this pricing is in line with the local Wellington hotel market. I am sorry that your room was missed from the house keeping rounds. This is unacceptable and I would appreciate it if you could email me at Kieran_wright@rydges.com with your room number and stay stays, so we can look into this and find out what went wrong and why. Thanks again for your review.
Kind regards,
Kieran Wright.

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Reviewed 17 November 2013

3 nights of comfort was awesome place for conference and soooo handy for the ladies to go shopping.
rooms were very good and restaurant was nice.
so handy to waterfront bars and Wellington waterfront is always great for an early morning walk.

  • Stayed: November 2013, travelled on business
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Thank Brent G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2013 via mobile

We stayed in a double double bed room during our stay at the rydges. It was on a higher level floor which re requested and gave a pleasant view of the beehive. Rooms were neat with modern decor.
The portlander restaurant had very good food especially the pauas and steak.
The negative about this hotel is the lack of car park. We paid for valet parking but sometimes there is no room to even stop to hand over to valet.
On the plus side this hotel is easy walking distance to the beautiful Wellington harbour, Cuba street, beehive and the amazing Te Papa museum.

  • Stayed: January 2013
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Thank lvan888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 November 2013

On the whole we really enjoyed our stay at Rydges. We had a room on the 11th floor which was well furnished and nice and quiet. The bed was very comfortable and there was a good selection of pillows to choose from.
There seemed to be a problem with the water temperature on the first evening of our stay as we could not get enough for a hot bath, even running the tap just full on hot. However, this was not a problem during the rest of our three night stay.
There were a few issues that prevented a five star review. As previously mentioned, there is no tea towel provided so we had to use a bathroom towel to dry mugs and glasses. There are no bathrobes and slippers which you would normally expect from a hotel of this standard. The TV picture quality was very poor and there was no way of adjusting the brightness. There is very little space outside the entrance for loading/unloading your car and the car parking charge of NZD30 per day is rather high.
On a positive note, the staff were very efficient and friendly, especially the concierges.

  • Stayed: November 2013, travelled as a couple
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Thank Gwyndolen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Rydges Wellington

Address: 75 Featherston Street, Wellington 6011, New Zealand
Region: New Zealand > North Island > Greater Wellington > Wellington
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Wellington
#7 Luxury Hotel in Wellington
#7 Family Hotel in Wellington
#12 Romantic Hotel in Wellington
Price Range: £97 - £212 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Rydges Wellington 4.5*
Number of rooms: 280
Official Description (provided by the hotel):
Rydges Wellington is located on downtown Featherston Street with a unique combination of harbour views and city outlooks. Ideally situated in New Zealand's capital city, Rydges Wellington is within close distance to the Westpac Stadium, Queens Wharf, Wellington Railway Station, both the Interislander and Bluebridge Ferry terminals and Lambton Quay for shopping.This 4+ Star hotel offers 280 accommodation rooms for business and leisure guests with the benefits of modern facilities including wireless internet throughout, iPads for guests and fantastic leisure facilities. All rooms feature flat screen televisions, free unlimited Wi-Fi, iPod docking stations and kitchenettes. There are 19 apartment style suites, perfect for your long stay requirements with washer and drier facilities available. Rydges Wellington is your landmark hotel in the Capital. ... more   less 
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Also Known As:
Rydges Wellington Hotel Wellington
Holiday Inn Wellington
Wellington Holiday Inn

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