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“Excellent accommodation”

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Quality Hotel Wellington
Ranked #14 of 46 Hotels in Wellington
Certificate of Excellence
Hamilton, New Zealand
Level Contributor
56 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Excellent accommodation”
Reviewed 15 May 2014 via mobile

We were pleasantly surprised by the Quality Hotel. Front desk staff was very pleasant and seemed genuinely keen to learn about our plans in city.

Me and a work colleague shared the executive two bedroom apartment. It is very spacious and we'll appointed. And extremely good value for money for all the space you get.

After years of travel to the big city we always have been utterly disappointed with poor run down accommodation options in wellington.

Which is definitely not the case with this hotel. It is very well presented and I would highly recommend it. It's got paid parking options which are easily accessible.

Only criticism would be the shower. It is very poorly designed which results in whole floor being flooded in bathroom which is absolutely disgusting to walk around in.

Stayed May 2014, travelled on business
Helpful?
Thank Ash_84nz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QHW, General Manager at Quality Hotel Wellington, responded to this review, 20 May 2014
Dear Ash_84nz
Thank you for taking time to give us this gracious review which we are appreciative of! We are glad to have made your stay an enjoyable one! Once again thank you and look forward to welcoming you back at CQ Wellington. Please feel free to contact us directly on our website or send an email and we will take care of your reservation personally.
Kind regards
Olivier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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498 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (124)
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English first
Twizel, New Zealand
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 May 2014

Location was great and room was reasonably ok. Swimming pool facilities were not so clean unfortunately and as this was a plus extra to stay, we never returned as it felt "dirty". Staff were very friendly and helpful and restaurant provided good food

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tashee2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QHW, General Manager at Quality Hotel Wellington, responded to this review, 15 May 2014
Dear Tashee2,
Thank you for taking the time to share your thoughts after your recent stay with us here at CQ Wellington. I always enjoy hearing from our guests and your feedback assist us to improve all our guests' experience. I noticed that your stay did coincide during the couple of days when the pool robot cleaner was out of service, please accept my sincerest apologies for the inconvenience; the robot has since been repaired.
Once again, thank you for your time and your custom. We would love to see you again in the future to use our pool again. Please contact us directly on our website and we will take care of your reservation personally.
Kind regards
Olivier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 7 May 2014 via mobile

We were lucky enough to get a deluxe suite and were really impressed. Very modern quiet room even though was facing Cuba street. For the price compared to other places we have stayed in Wellington we thought we got value for money. Very nice in room dining menu ordered by online compendium tablet in room . Will stay again when next in Wellington .

Stayed May 2014, travelled as a couple
Helpful?
1 Thank WJnCJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QHW, General Manager at Quality Hotel Wellington, responded to this review, 15 May 2014
Dear WJnCJ,
Sounds like you've had a great stopover in Wellington! I am pleased to learn that you liked our hotel and the facilities and that you enjoyed the use of our online compendium and room dining menu selection from our Deluxe Suites tablets.
We sincerely appreciate your kind words and look forward to welcoming you back home very soon. Please feel free to contact us directly on our website or send an email and we will take care of your reservation personally.
Kind regards
Olivier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 29 April 2014 via mobile

We are currently staying at the 'Quality' hotel as it has a kitchenette, we thought this would save us money as we have two children with us. I find it amazing they sell the room like this. We have one small frying pan, no sharp knifes, washing up liquid was not replenished asked for more, about two hours ago and still waiting. We asked for a pot yesterday, one finally arrived tonight, after we had cooked.

When we checked in, we knew we were early, the woman on checkin explained we would have to wait and store our bags, no problems with this. After we emptied our car and went back to reception the guy now at the desk gave us another room that was ready, too hard for the first person!! We signed up to their loyalty card, discounts etc and a free newspaper in the morning, still waiting, no sign of that today.

In general, the kitchenette is not good enough to cook a basic meal for a family (which is why we booked this room) and customer service is hit and miss. The rooms are spacious and clean, however probably won't come back.

Stayed April 2014, travelled with family
Helpful?
1 Thank mark s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QHW, General Manager at Quality Hotel Wellington, responded to this review, 30 April 2014
Dear Mike,
I am very disappointed to read about the matters that you have risen but really appreciate you sharing your concerns as this allows us an opportunity to improve and rectify our level of services when possible. Please feel free to contact me at the reception desk today, I will be more than happy to discuss with you personally the above misunderstandings. Again I really appreciate you sharing your feedback and looking forward meeting with you shortly.
Kind regards
Olivier LACOUA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
66 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 27 April 2014

First, one small lift in a hotel... Really how does that work? one person & trolley of luggage = no room for anyone else. No other lift. It wasn't that fast either.
second... Spa pool with no jets & no towels in the swimming area!
Next... Thump. thump, thump from the room above. Rattle, rattle of air con.
Next... No shower doors = bathroom (entire) flooded whenever a shower was has (small shower by the way)
Bed too soft = sag in middle = sore back
Room numbers not on doors! Who puts them on the side of the doorways in faded numbers?
Needless to say - disappointed!

Room Tip: Go somewhere else
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nostrebor_family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QHW, General Manager at Quality Hotel Wellington, responded to this review, 27 April 2014
Dear Sheryl_nostrebor,
Thank you for sharing your experience and I apologise we didn't meet your expectations. We aim to make everyone's stay a comfortable and enjoyable experience. We're committed to providing the best possible accommodation and service so I've taken your review on board to help us improve our day to day operations. Thank you again for sharing your experience and I look forward to welcoming you back soon.
Kind regards
Olivier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mildenhall, United Kingdom
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 22 April 2014

The Quality Hotel is in Cuba Street, which is a very atmospheric street in Wellington. The room was clean, spacious and with a small kitchenette. Very good breakfast. Staff were polite and helpful. Would definitely stay here again.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JEAN C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QHW, General Manager at Quality Hotel Wellington, responded to this review, 23 April 2014
Dear JEAN C,
Thank you for taking the time to tell me about your experience at the CQ Hotels Wellington and I am very glad that you enjoyed your stay as well as the hotel facilities. The team takes great pride in the service they deliver and I was pleased to share your comments with them.
I look forward to welcoming you again in a very near future, please feel free to contact us directly on our website and we will organise your reservation personally.
Kind regards
Olivier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canterbury, NZ
Level Contributor
139 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 11 April 2014 via mobile

I stayed here as a solo traveller for 3 nights for work. Had a 6th floor room facing north - very quiet apart from neighboring guests who arrived home late one night.

Positives for me: adequate wardrobe and drawers space, full length mirror, discrete sensor light if you 'leave' the bedroom area & head towards the bathroom (great at night), adequate towels & a hand towel (often not avail in hotels), spare pillows of varying thickness - so handy for someone with a crook neck, good kitchenette & long desk space for work or putting shopping on.

The only negative for me was that there was no door on the shower & subsequently water covering half the bathroom floor.

The room service was timely, with nice food, though not a big selection for dinner compared to the a la carte menu, the wee cafe downstairs did great coffee/muffin combos for great value in the morning which I had for a light breakfast.

Overall a handy, spacious, clean place to stay. Thanks!

Stayed April 2014, travelled on business
Helpful?
Thank TischlerAndHubby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QHW, General Manager at Quality Hotel Wellington, responded to this review, 13 April 2014
Dear TischlerAndHubby,
Thank you for your review. I am very pleased to read that you enjoyed your stay as well as the hotel facilities.
I do hope we have the opportunity to welcome you back to CQ Hotels Wellington again in the future. Please feel free to contact us directly and we will take care of your reservation personally.
Kind regards
Olivier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Hotel Wellington

Property: Quality Hotel Wellington
Address: 223 Cuba Street, Wellington 6141, New Zealand
Region: New Zealand > North Island > Greater Wellington > Wellington
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Wellington
#13 Family Hotel in Wellington
#14 Luxury Hotel in Wellington
#15 Romantic Hotel in Wellington
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Quality Hotel Wellington 4.5*
Number of rooms: 62
Official Description (provided by the hotel):
CQ Wellington is a unique complex with an exceptional personality. Ideally located on the doorstep of all the restaurants, bars, shopping and attractions for which Wellington is renowned for. Just a 10 minute walk down vibrant Cuba Street to the Wellington waterfront and Te Papa, and only 20 minutes to the Wellington Railway Station and Westpac Stadium. Qualmark rated 4 Star Plus, this modern property within the CQ complex offers hotel suites and apartments that exude style with a relaxed ambience. The Quality Hotel suites boast some of the largest hotel rooms in Wellington (32m2) and are all equipped with kitchenettes and chic bathrooms. Our CQ Executive Apartments have floor to ceiling windows for abundant natural light and are split over two levels; perfect for families, groups or colleagues sharing. It's no wonder the Quality Hotel Wellington was named one of the top 9 Quality Hotels in the world by Choice International in 2012! ... more   less 
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Also Known As:
Quality Inn Wellington

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