This is our second time staying at this hotel. The first time we loved it. This time however was a different story.
Firstly on check in we paid the full price of the room plus $100 as a deposit, I didn't mind this but as seeing we were returning guests in a short period thus wouldn't of been the case.
Next morning we came down for breakfast, it was beautiful. I left my husband to charge it to the room while I looked to buy some jewelry from the cabinet in the hall. After a few minutes my husband still wasn't out so I went back in. 2 staff and my husband was standing at the till, I walked over and heard "no charging to room" I said that there wasn't a problem last time to which he said if we move over to the front desk where he would check it.
The lady at the front desk came over to the other computer where my husband and I were standing with the male member of staff. She started talking about policy and no credit card, I told here that this is the 2nd time that we stayed here and there wasn't a problem then. She stated again about policy so my reply was "shouldn't you not have told us that when we checked in?"
They eventually took the "do not charge" note off the room but at that stage the damage had been done.
We ate out at a local restaurant that night and we had breakfast out the next morning, I wasn't charging anything else to the room! With their rudeness the restaurant lost out in $250-300 of custom. And to be honest we loved this hotel but I can honestly say we won't be back.
On checking out I told the lady at the front desk about the dust in the room, eg in the tea and coffee stand, on the wine bottle (so much I was able to draw a line down the bottle) and on the base of the round night stand. Her answer was very matter to of fact and that she'd mention to housekeeping. No sorry just to the book replies, not very friendly.
- Official Description (provided by the hotel):
- Scenic Hotel Marlborough is a contemporary and stylish property located in the heart of sunny Marlborough. The result of a multi-million dollar upgrade of the former Heartland Hotel Marlborough, Scenic Hotel Marlborough offers guests the ultimate in modern comfort and service. Located in the heart of Marlborough, the hotel is just minutes' walk from the centre of Blenheim, and puts some of New Zealand's finest food and wine virtually on your doorstep. ... more less
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- Also Known As:
- Heartland Hotel Blenheim
- Scenic Hotel Marlborough Blenheim, New Zealand