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“Wonderful rooms, great location”

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Scenic Hotel Marlborough
Ranked #4 of 32 Hotels in Blenheim
Certificate of Excellence
Ashtead, United Kingdom
Level Contributor
433 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
“Wonderful rooms, great location”
Reviewed 13 February 2014

We booked this hotel months ago from UK, thanks to T/A recommendations. Rooms were great, stylish, modern, great tech-hub & free-hanging desk. Good little "kitchen" area & lovely to be able to sort our own recycling in the room. Slight disappointment that all rooms have showers only (we Brits do like our baths, & share them to be eco!), when I mentioned this to front desk, they suggested we use the spa-jacuzzi bath in the pool area which is available for private use behind locked doors. We did try (it was too cold to sit out by the pool one afternoon & the aspect of the pool did not seem optimum) but regrettably could not fill the spa bath sufficiently so the jets squirted water all round the room, not under the water, & also the water was not warm enough. If only that area had been upgraded to the swanky style of the bathrooms in the rooms. We ate breakfast in the hotel but the room was soul-less &, whilst the staff were absolutely charming & very willing to please, it really is no excuse to run out of poached eggs in the buffet servery, promise more but them still not appear after 15 minutes. Apparently the chef was on his / her own that morning....not our problem & anyway the restaurant was not exactly bursting with customers. Whilst it was kind to be given that day's breakfast complimentarily, we would have preferred full breakfast hot! That sad, if we are ever in Blenheim again we would stay here, just eat breakfast out!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
adrian c, Manager at Scenic Hotel Marlborough, responded to this review, 14 February 2014
Dear Sarah

Thank you very much for taking the time to review your stay. I am glad the Tripadvisor reports did not disappoint and that you were very happy with your room although I was concerned to hear that you had a couple of issues. The sauna and spa are a great facility to have and we offer them free of charge, booked on a private basis by our guests. Unfortunately, the spa bath has recently developed a leak but we are now in the process of fixing this. In the meantime we are manually topping up the water levels on a daily basis to ensure that the jets are always covered. I am sorry that this had not been done for you so that you could not fully enjoy this facility.
I also must apologise for the fact that poached eggs were not replenished quickly enough at breakfast time. We should be keeping a close eye on the buffet to ensure that it is replenished before anything runs out and I am sorry that this was not the case in this instance. It was good to hear, though, that the breakfast staff recognised this fact and offered you complimentary breakfasts.
Many thanks once again and I hope you enjoyed the rest of your stay in New Zealand.

With kind regards

Adrian
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342 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
CONNECTICUT
Level Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 4 February 2014

i am presently at this charming hotel ,,i want to say the employees here are fabulous,,andrew the eve/night front desk reception does it all !!!! i don't recall everyone.s name but they are truely all very curteous,professional and kind,,,adrien ,the general manager,,rocks!!! i predict he will be ceo of major corporation one day ,,he has the charm,,the sincere type,,kind,,goes above and beyong the call of duty ,,taxi was late ,he drove into town ,,,,rooms,clean comfy ,,outstanding!!!!!! thanks all for all of your extra touches!!

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MERMAIDLOR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
adrian c, Manager at Scenic Hotel Marlborough, responded to this review, 4 February 2014
Thank you for your wonderful comments - it has been a real pleasure looking after you. I hope you enjoy your last couple of days in NZ and have a safe journey home.

With best wishes

Adrian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taumarunui, New Zealand
1 review
Reviewed 3 February 2014

Have just revisited the hotel with family over the Christmas period, 1 night prior to a road trip south and 1 night on our return. We stayed here two years ago and although the rooms had been redone to an amazing standard the rest hadn't. But now it is all complete it is stunning and with new management what a difference and what a pleasure to stay there. To Adrian and his staff you deserve sincere congratulations for what you have achieved - well done. Our previous visit was less than ideal with staff who were not interested and rude. The restaurant was tired and uninspiring but is now to a high standard of dining. Cant recommend you enough and the lovely maitre'd from the UK now living in NZ who looked after us that evening - you are simply lovely thanks for the wonderful service. In fact all the staff are now well trained - interested - helpful and can you believe it you can now get a glass of chardonnay by the glass in the bar - why this should ever have been a problem previously especially in Marlborough who can say.
Congratulations to you all.

Room Tip: They are all good
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ellimentaryreally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
adrian c, Manager at Scenic Hotel Marlborough, responded to this review, 4 February 2014
Dear Guest

Thank you very much for your wonderful comments. I am delighted that you had such a wonderful stay. A great deal has been invested in the hotel in the last few years to bring it to today's high standard and we are all very proud of working here. I am very pleased that this has been reflected in the service you received. As to adding Chardonnay by the glass on to our wine list - I have no idea why this was not the case last time you visited but I have spent many arduous hours tasting wine in order to get a list that is representative of the fantastic wines Marlborough produces. A tough job but someone had to do it!!

Many thanks once again and I look forward to seeing you again.

With best wishes

Adrian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greymouth
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 February 2014 via mobile

Stayed here for only 1 night unfortunately. Clean, great use of space, friendly professional staff. Loved the audio visual hub and led lighting. Quiet location but central to town. Restaurant is great food only complaint is the portions size is bigger than we needed!

Stayed February 2014, travelled as a couple
Helpful?
Thank coastingangel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
adrian c, Manager at Scenic Hotel Marlborough, responded to this review, 2 February 2014
Dear Guest

Thank you very much for taking the time to write your review. I am very pleased to hear that you enjoyed your stay. We are very lucky with our location as we are opposite Seymour Square which gives a pleasant outlook whilst still being walking distance to all the amenities of the town centre.

I hope that we will enjoy your company again some time soon.

With best wishes

Adrian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, New Zealand
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 30 January 2014

This hotel has been cleverly and tastefully renovated in a modern, light and simple way. The rooms have got everything you could possibly need. Perfect for business travellers. Comfy bed too. Well thought out. Hard to fault.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cookiegirlnz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
adrian c, Manager at Scenic Hotel Marlborough, responded to this review, 2 February 2014
Thank you so much for your review. I am delighted that you enjoyed your stay so much and hope to see you again sometime soon.

With best wishes

Adrian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 27 January 2014

Spent two nights at this nice hotel. Rooms were at a good standard, but what made the stay unforgettable was the staff. Professional and service minded they catered to our every whim and excelled. I celebrated my birthday there and the restaurant manager and his staff went that extra mile to make sure everything was perfect. Will definately recommend this hotel and restaurant to others.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EmeliH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
adrian c, Manager at Scenic Hotel Marlborough, responded to this review, 28 January 2014
Dear Guest,

Thank you very much for your review. It is always wonderful to hear how our team has made someone's stay - I will ensure that your kind words are passed on to them.

We hope to be able to welcome you back one day. In teh meantime do remember that the Scenic Group has hotels throughout New Zealand under both the Scenic and Heartland brands. All hotels offer the same warm and genuine service and great value.

Many thanks once again.

Adrian
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Sydney
Level Contributor
50 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 25 January 2014 via mobile

What a great find this hotel is. Well positioned right next door to a lovely park this was the best hotel we stayed in on our nz holiday.

The rooms were very well presented with great beds. Breakfast was very good and the bar staff very pleasant to deal with. The only draw back was the fact that you had to pay for internet access.

Stayed January 2014, travelled as a couple
Helpful?
Thank ACSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
adrian c, Manager at Scenic Hotel Marlborough, responded to this review, 26 January 2014
Dear Guest,

Thank you very much for taking the time to write your review. It is great to hear that you thought us the best hotel you stayed at on your NZ holiday and I hope that we will see you again some time.

With best wishes

Adrian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Scenic Hotel Marlborough

Property: Scenic Hotel Marlborough
Address: 65 Alfred Street, Blenheim 7201, New Zealand (Formerly Heartland Hotel Marlborough)
Region: New Zealand > South Island > Marlborough Region > Blenheim
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Blenheim
#4 Business Hotel in Blenheim
#10 Romantic Hotel in Blenheim
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Scenic Hotel Marlborough 4.5*
Number of rooms: 54
Official Description (provided by the hotel):
Scenic Hotel Marlborough is a contemporary and stylish property located in the heart of sunny Marlborough. The result of a multi-million dollar upgrade of the former Heartland Hotel Marlborough, Scenic Hotel Marlborough offers guests the ultimate in modern comfort and service. Located in the heart of Marlborough, the hotel is just minutes' walk from the centre of Blenheim, and puts some of New Zealand's finest food and wine virtually on your doorstep. ... more   less 
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Also Known As:
Heartland Hotel Blenheim
Scenic Hotel Marlborough Blenheim, New Zealand

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