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Quality Hotel Marlborough
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Reviews (179)
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All reviewsfuture business tripsshrimp cocktailstaff were fabuloussuperior roomlittle rivergreat night sleepbig bathroomcomfortable hotelon site restaurantlovely poollambsmall poolrooms are cleanspa bathoff street parkingwalk into townmain road
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128 - 133 of 179 reviews
Reviewed 16 January 2012

We have just had two nights at this hotel and it was very nice,Kerry and Lee were very helpful and friendly as we're all the staff,and the food was superb and well presented,the room was very nice and the bed comfy.Thanks to everyone,The Brennan's from the UK.

Room Tip: We were in room 9 it was a small sitting room and separate bedroom very comfy.
  • Stayed: January 2012, travelled as a couple
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Thank corsamax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
keepawake, Owner at Quality Hotel Marlborough, responded to this reviewResponded 20 January 2012

Thanks for your kind words.We enjoyed meeting you and had a great night.We hope the rest of your holiday goes well.

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Reviewed 16 January 2012

We stayed in this hotel on our honeymoon for two nights whilst touring NZ. We have stayed in many excellent Copthornes, notably the one in Auckland, and had great faith in the brand. This hotel is not cheap by NZ standards but we were happy to pay, and to stump up for a superior room, as we were there for the last two nights of our honeymoon and thought it would be a good hotel.

On arrival we were greeted by a young man who was very pleasant but seemed to have little idea of his job. We had heavy bags and he did not offer us any help with them on the long walk to our room.

We were disappointed by our room. It was divided into a bedroom and a sitting room with a dividing wall but both rooms were very small and there was little storage space. Worst of all the room had no built in air conditioning. There was a single plug in unit (for two rooms) which provided very little cool air and certainly didn't adequately cool two rooms in 28 degree heat. There was no extractor fan in the bathroom, which really didn't improve the situation.

I explored the room to find a fridge with a small selection of drinks and no price list, so rang reception to find out if they were complimentary or if we were just missing a price list. A different young man rather crossly said that of course they weren't complimentary and seemed to be blaming me for the lack of a price list in our room. He rattled off the prices and did not offer to bring the list over. I asked him for a code for the Internet and he very quickly and unclearly gave one. I asked him to repeat it, which he did with a very bad grace and again unclearly.

Our room was too hot to sleep in despite the air conditioning unit that night.

Then worse was to come when we returned very late at night on the second day to find that our room had not been made up. I spoke to a man on reception and asked him to leave fresh towels outside our room, then woke the next day to find that he hadn't bothered! I spoke to a woman on reception who did kindly bring us some towels. No one seemed greatly interested in the fact that our room had inexplicably not been made up.

I should however commend the young man on reception who lent me scissors and Sellotape to wrap a present and was generally very helpful.

  • Stayed: January 2012
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Thank sarah_prz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
keepawake, Owner at Quality Hotel Marlborough, responded to this reviewResponded 20 January 2012

Thank you for your reveiw of our hotel.I am sorry that you did not like the room you were assigned,if any of our guests are unhappy we will always try to offer them an alternative as we realize every body is different and we all do not like the same things.At this stage the hotel does not have aircon or advertise that we do,however we are in the process of adding aircon for next year.I am also sorry that your room was not serviced,however our room attendants will not entry while our guests have the privacy card out and unfortunatly this was still out at 5pm when the last of our cleaning staff left.
When you rang for a service at near 2am i had to inform you that this service was no longer possible at this late hour.However I personaly left 2 towels outside your room shortly after 2am after knocking at your door and was unable to get your attention.I did not think it prudent to ring as you may have been asleep.Unfortunatly the towels seem to have gone missing by the time you checked,i apologise for this.I am pleased you found the young man pleasant on arrival as he has been here for six years and is our assistant manager,and he wishes to apologise if he did not offer you a hand with your bags as it is his normal practice,but as it was a night that we were full he can only gather that he had to attend to another urgent request.We are only a small hotel with 30 rooms and as such maybe lack extra avalible staff in times of high demand,but we make up this this(we believe) in great hospitality and would have loved to meet you over a drink in the bar.

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Reviewed 1 January 2012

Staff were really helpful, as we were staying Christmas eve they let us know that the restaurant would not be open for breakfast on Christmas day and offered us a continental breakfast basket instead. The room was nice and cool even though the weather was very hot. Also nice and close to Pollard park

  • Stayed: December 2011, travelled with family
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Thank milyduck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2011

Nice room, helpfull staff and a lovely cat. We did not try the restaurant.

  • Stayed: December 2011, travelled as a couple
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Thank Serge r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2011

Didn't really have any idea of what to expect from this hotel. We booked a standard room at a good rate, almost went for a superior room but in the end we were very happy with the standard room.

The staff at reception were most helpful for my partner who had developed a blister from our walking around, one of them even had a dressing specifically for blisters. We enjoyed sitting near the reception area waiting for our wine tour, nice artworks around that area and in the room also.

Room was nice and big and very good condition. King bed. Sky Sports 1 and 2 which was great as this was the night that All Blacks played France and Warriors played Storm. Enough spare room in the fridge to fit in 3 bottles of local wine that we picked up.

Slightly outside of town centre, but really only a 10 minute leisurely walk or a 5 minute power walk.

  • Stayed: September 2011, travelled as a couple
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1  Thank glennomeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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