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“Very nice place to stay - and the wine is excellent too!”

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Chateau Marlborough
Ranked #5 of 32 Hotels in Blenheim
Certificate of Excellence
Reviewed 3 April 2013

Of the ten hotels we stayed in during our two week trip to New Zealand (both north and south islands), this was the best. The room was clean and well designed, the beds were good, breakfast was excellent --- just a great place to spend an evening and recover from traveling. And, unlike most New Zealand hotels, Chateau Marlborough provided free wi-fi to its guests, so it was possible to catch up on email, review the news and plug back into the wider world.

  • Stayed: February 2013, travelled as a couple
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Thank William R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chatmarl, General Manager at Chateau Marlborough, responded to this reviewResponded 8 April 2013

Thank you for your feedback about your recent stay at Chateau Marlborough and we are thrilled to know you enjoyed your stay. We do appreciate our guest comments and to hear that everything was to your satisfaction. We look forward to hosting you again in the future.
Kind regards
Lynley McKinnon
General Manager

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482 - 488 of 677 reviews

Reviewed 1 April 2013

I'm not sure how this place got a 5-star rating. It is simply a slightly fading 3.5 star business hotel/large motor inn, with a few of the more noticeable but actually minor accoutrements of "luxury" sprinkled around to gloss over the fact it's actually quite dated, and some very cheesy add-on architecture to make it a "Chateau".

Our room wasn't ready at 11am - surprising, but perhaps understandable on a long weekend. The staff member was genuinely polite and helpful in giving us directions to a local attraction. It's a shame he was wrong and we were lucky enough to spot signs on the side of the road to direct us. Why he didn't know I'm not sure - it's probably the largest tourist attraction in what is a fairly small town - definitely the only non-vineyard attraction.

The room also wasn't as advertised. "One-bedroom" in the name implies a suite, not studio. What we got was something that looked like a standard hotel room, perhaps slightly larger, with a very bleak and dated kitchenette. The furnishings, bedding and bathroom were all very dated. This was their third of five room categories, so who knows what the lower categories are like. This particular room was facing the road on the ground floor, so we asked to be moved. The staff were helpful, and another ground floor room facing the courtyard and pool was found. This room had equally dated decor, and seemed to be of a lesser category (smaller, and an even more bleak and tiny kitchenette), though we were assured it was the same category. But, it wasn't facing the road, so we took it. Still not much privacy - the way the curtains were arranged meant you could have privacy or daylight, but not both. No thin or translucent curtains, only thick heavy ones that let everyone see in when open much more than a crack, and darken the room almost completely when closed.

Anyway, reading this probably makes me sounds like a moaner, or the hotel the worst place in the world. Neither is true, and would be an exaggeration. But I couldn't recommend someone to stay here. They either need to make their prices more realistic, or renovate their rooms to be in keeping with their pretensions of boutique/luxury. The staff are friendly enough, and helpful in a hopeless, slightly bumbling way.

The hotel also briefly lost our bags. We left them in the care of the hotel when we were advised we were too early for check in. When we returned to take our room late in the afternoon, the hotel couldn't find our bags. They hadn't been placed in the room, and weren't in the first two places the staff looked. The staff assured us they were definitely on-site (no kidding pal, we know that, we're the ones that left them here). They were actually found fairly quickly, but it was hardly reassuring - it's not a big busy hotel.

Room Tip: The one bedroom luxury suites (we saw rooms 6 and 12) were poor value. Perhaps the cheaper or more...
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  • Stayed: March 2013, travelled as a couple
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1  Thank 60JamesG60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateauBlenheim, General Manager at Chateau Marlborough, responded to this reviewResponded 3 April 2013

Thank you for your feedback. We really appreciate this as it assists us in improving our guests experience here at the Chateau Marlborough. It is disappointing to hear that your expectations were not met on this occassion.

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Reviewed 26 March 2013

We have stayed at Marlborough Chateau twice now, most recently last week. We booked a one-bedroom suite, which was extremely spacious. The kitchen is well equipped with microwave, dishwasher etc. There was a lovely decanter of port and 2 glasses each night on the kitchen benchtop. The walk in robe was fantastic and allowed us to unpack everything and store the suitcases in there too. The bathroom was large and the spa bath was very welcome after a hard day's wine tasting! Breakfast was very good, and the restaurant is ambient and well served. The entire hotel goes over and above in every area. Very modern and clean and perfectly located to the lovely little town of Blenheim. We would stay there on every visit to Blenheim.

Room Tip: Spend a bit more on a one bedroom suite.
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  • Stayed: March 2013, travelled with friends
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Thank Denise2300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateauBlenheim, General Manager at Chateau Marlborough, responded to this reviewResponded 27 March 2013

Thank you so much for your wonderful comments about your recent stay with us at Chateau Marlborough. We really value our guest feedback and are delighted that you find the hotel to consistently meet your needs and be your hotel of choice. We do look forward to seeing you again on your next visit.
Kind rgards
Lynley McKinnon
General Manager

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Reviewed 21 March 2013

We stayed two nights at this boutique hotel in Blenheim, in order to do a wine tour in the Marlborough area. The hotel is very nice, modern with good sized rooms, swimming pool and good restaurant (where we ate both nights we stayed there). There is also a guest laundry room.

  • Stayed: February 2013, travelled as a couple
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Thank Richard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateauBlenheim, General Manager at Chateau Marlborough, responded to this reviewResponded 24 March 2013

Thank you for your feedback on your recent stay at Chateau Marlboorugh. We do appreicate receiving guest comments and are pleased to know you enjoyed your stay both with us and in the region.
Kind regards
Lynley McKinnon
General Manager

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Reviewed 17 March 2013

We travelled the South Island Of NZ for 2 weeks staying in motels all over and the Chateau Marlborough was without doubt the best motel that we stayed in. The room we had was very comfortable, clean,quiet and had 2 very comfortable lounge chairs for us to sit in whilst watching TV.
The staff were very helpfull and friendly, the Chateau Marlborough is very close to the main shopping area of Blenheim so we were able to walk to a supermarket for our grocery needs.

  • Stayed: February 2013, travelled as a couple
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Thank Kevin S S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateauBlenheim, General Manager at Chateau Marlborough, responded to this reviewResponded 18 March 2013

Thank you for your feedback on your recent stay with us at Chateau Marlborough. We are thrilled to know you enjoyed your stay and everything met your expectations. We look forward to hosting you again in the future.
Kind regards
Lynley McKinnon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2013

The Combined Insurance delegates flew into the Marlborough Sounds on the Friday afternoon; home to sublime wine, delectable food and stunning scenery. With a full itinerary ahead of them, accommodation was important and the Chateau Marlborough delivered past expectations. The rooms were roomy, clean and comfortable also providing free port to end an eventful evening. The service is fantastic! As a nice touch a little Chateau Marlborough Kiwi Birds is placed in every room as a gift to the guests.

  • Stayed: March 2013, travelled on business
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Thank Kimberley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateauBlenheim, General Manager at Chateau Marlborough, responded to this reviewResponded 24 March 2013

Thank you for your comments about your recent stay at Chateau Marlborough and it is great to know that you enjoyed your stay and everything met your expectations. We do hope we will have the opportunity to host you again at some stage in the future.
Kind regards
Lynley McKinnon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2013

Spent two nights at Chateau Marlborough in the Penthouse - great location and lift takes you directly to the apartment.

Bedrooms lack air conditioning but windows open to allow cool air in. Th bedrooms do get very very warm. Great outdoor area to enjoy your wine purchases on

Restaurant was quite good on the premises and the pool area was good.

Would return back

Stayed: March 2013, travelled with friends
Thank Rob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateauBlenheim, General Manager at Chateau Marlborough, responded to this reviewResponded 17 March 2013

Thank you for providing your feedback on your recent stay at Chateau Marlborough and it is great to know you enjoyed the Penthouse experience! We look forwrad to seeing you again in the future.
Kind regards
Lynley McKinnon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chateau Marlborough

Address: Corner High and Henry Streets, Blenheim 7240, New Zealand
Region: New Zealand > South Island > Marlborough Region > Blenheim
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Blenheim
#4 Luxury Hotel in Blenheim
#11 Romantic Hotel in Blenheim
Price Range: £110 - £341 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Chateau Marlborough 5*
Number of rooms: 80
Official Description (provided by the hotel):
Marlborough's premier 5-Star boutique hotel overlooking Seymour Square Gardens prides itself on offering guests 80 luxury studios and suite accommodation with enviable attention to detail and all just a short walk from Blenheim's town center. Enjoy an environment of seclusion, comfort and intimacy with attentive yet unobtrusive service. Our staff continually strives to exceed guests expectations. Chateau Marlborough will cater to your every need with breakfast restaurant, full conference, house bar facilities and swimming pool. ... more   less 
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Also Known As:
Chateau Marlborough Blenheim, New Zealand
Chateau Marlborough Hotel Blenheim

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