Our first impression was great! Brayden, at the front desk was so kind and incredibly helpful. It went down from there. We gladly used the $20 voucher in their Quench restaurant, (the voucher was intended to offset the fact that our bathroom was in need of a much needed facelift) which was a huge disappointment. Our server wasn't too sure of anything, even what came on one's plate with the main. We ended up with unexpected veggies , which were not anything like was described, and sadly disliked by my travel partner. The fresh catch was very fishy, and the chicken not tender. Initially, we were told we could bring our own wine, then abruptly informed that "not tonight"! Bummer! So under the table went our lovely Marlborough Sauvignon blanc,and we ordered 2 glasses of same, only to get undrinkable Oakey Chardonnay! Sent it back, and eventually got served the Sauvignon blanc, but by this time we were pretty disappointed. The last straw was when we asked for replacements for the dusty, used refillable containers of shampoo, etc, and were told we had to be in a "boutique " room to qualify for such an amenity. After 3 tries, our request for new tiny little bottles of shampoo, lotion etc, we grumpily were given one of the tiny bottles. Not great customer service.
- Official Description (provided by the hotel):
- Marlborough's premier 5-Star boutique hotel overlooking Seymour Square Gardens prides itself on offering guests 80 luxury studios and suite accommodation with enviable attention to detail and all just a short walk from Blenheim's town center. Enjoy an environment of seclusion, comfort and intimacy with attentive yet unobtrusive service. Our staff continually strives to exceed guests expectations. Chateau Marlborough will cater to your every need with breakfast restaurant, full conference, house bar facilities and swimming pool. ... more less
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- Also Known As:
- Chateau Marlborough Blenheim, New Zealand
- Chateau Marlborough Hotel Blenheim