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“Ok for a night or two, but a tad expensive”

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Christchurch TOP 10 Holiday Park
Certificate of Excellence
Reviewed 27 May 2014

We stayed here on both the first and last days of our two week long holiday. Service was so-so, we stopped at the drive-in check-in for motorhomes for more than 5 minutes - feeling like idiots - before we drove around, parked and walked in the office to register (and it's not like they were really busy). It took a while to check us in, the woman had to do it twice, kept losing the details she typed in cos it was the end of her shift. Still she was polite and helpful with the questions I had, though a little efficiency (and friendliness) would have been nice. It's definitely one of the more expensive parks in New Zealand - we even had to pay for our 19 month old which is ridiculous. Amenities - like the other Top 10s - are good, clean and well kept - so in that respect no complaints, except for the dryers - terrible! It took 2 cycles ($2x2) before our clothes were dry. Also, for travellers with kids, there is a big playground with the usual slides, swings and climbing frames, but also a trampoline and a giant jumping pillow.

Location wise, it's near a big mall with supermarkets and restaurants, and not far from the airport and campervan rental pickups, which was the main draw for us. All in all, an ok place just to get your bearings when you first arrive in NZ, and for the night before you leave to go to the airport at the end of the holiday.

Room Tip: For campers travelling with kids, request a site near the family/disabled bathrooms or main amenitie...
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  • Stayed: April 2014, travelled with family
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Thank theshogan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jag96, Manager at Christchurch TOP 10 Holiday Park, responded to this reviewResponded 28 May 2014

Thanks for your feedback,
I am wondering if the staff were on the phone, usually they are pretty good at getting to the drive thru, anyhow I am having a staff meeting tomorrow and will be raising the things you have mentioned. We will have a talk about installing a bell in the drive thru. with the dryer - sometimes it does take 2 cycles, it depends on how thick the things are that you are drying. Pleased you made use of our kids facilities.

Many thanks,
Jackie

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Reviewed 25 May 2014 via mobile

Arrived at the top 10 latish on a Friday evening after driving all day. Drove past wall to wall vans and tourist crammed in (off season). We waited in what I thought was an innovative drive thru campervan check in. Saw ladies milling about inside with no service provided or any acknowledgement of our existence. We waited about 15 minutes when a lady came to the window.

My partner asked how much the cabins were for the evening, as we thought we might want a van break for the night. She replied "this is for van check in you need to come inside for that." My partner then asked how much for a van site and that we needed internet coupons. To which she replied "you need to come in for the internet". I don't mind if they have a system and I don't mind parking but to be met with such hostile treatment when they are in a service role was appalling. The park is obviously too busy with customers paying for location regardless of poor service they don't bother trying.

We decided to drive to Akaroa top 10 which took hours and we arrived at 11pm. I am glad we did because it was amazing.

Stayed: May 2014, travelled as a couple
Thank Harmanator85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jag96, Manager at Christchurch TOP 10 Holiday Park, responded to this reviewResponded 28 May 2014

My apologies,
I am far from happy with your account. It would be extremely helpful if you could email me with a description of the person who served you. jackie@christchurchtop10.co.nz Your assistance would be greatly appreciated. Yours truly, Jackie

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Reviewed 8 May 2014

A real surprise! Very well geared for the Motorhome travellers. We received a great welcome, discovered lovely clean facilities, and appreciated a very friendly helpful crew. So handy to the city and the airport too. We will return soon!

  • Stayed: April 2014, travelled as a couple
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Thank Tardis2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jag96, Manager at Christchurch TOP 10 Holiday Park, responded to this reviewResponded 21 May 2014

Hi there,
Thanks for taking the time to post some feedback for us. I love the photo you have posted and note the sun is out! you must be a good omen. Pleased to repost we have had some fantastic sunny autumn days wit around 16 - 18 degrees.
We look forward to having you in the park again.

Regards,
Jackie

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Reviewed 6 May 2014

Christchurch Top 10 Holiday Park is located in Papanui, a suburb north of the centre. The city centre and the airport are at several kilometers. Nearby you find a shopping mall with a Countdown supermarket.

The large caravan park is reasonably well maintained. It offers chalets, cabins, and 67 powered & 82 unpowered sites. We had a powered site. The park is adequate and quiet.

Facilities encompass a spacious reception & information centre annex drive-in counter, kitchen & dining area with TV & internet, BBQ, laundry, family amenities, and free showers. All is cleaned in the morning.

The park has a modest indoor pool, a tiny spa, large children's playground and go-carts for kids which we all didn't use. Wi-Fi internet is extra at NZ$ 7 for 24 hours.

Staffs were correct. Considering its location and outlook we found the park somewhat overpriced for what it offers. Nonetheless a good place to stay when you need a spot for your camper-van.

  • Stayed: May 2014, travelled solo
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1  Thank MrsPiket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jag96, Manager at Christchurch TOP 10 Holiday Park, responded to this reviewResponded 21 May 2014

Thank you for taking time to post feedback, as you mention, we are well located between the airport and the city centre and have a wide array of shops, cafes, takeaways and restaurants around us, perfect for your visit to a city destination.

Regards,
Jackie

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Reviewed 5 May 2014

We were up graded due to flooding to a lovely 2 bedroom unit. Had everything we needed, full kitchen, warmth, comfortable bed etc even a awesome double shower. The staff were VERY helpful, assisting me with my three children to find activities to do during the wet days. The children really enjoyed the pool and go karts! Would highly recommend!!!

  • Stayed: April 2014, travelled with family
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Thank Diclay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jag96, Manager at Christchurch TOP 10 Holiday Park, responded to this reviewResponded 21 May 2014

Thanks for taking the time to respond.
We are extremely pleased the flooding did not ruin your time in Christchurch!

Kind regards,
Jackie

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Reviewed 30 April 2014

Just spent 3 nights here, and our 10-year old son loved it. They have a games room, a TV-room, an undercover heater pool and some go-karts to ride around on, as well as a small outdoors park.

The accommodation itself was typical Top 10, clean and tidy and just what you expect. The games rooms and pool were fine, but very tired and dated - nothing that a simple lick of paint wouldn't fix.

All in all, certainly a great place to stop, convenient to the shops, good service, nice amenities for the kids and plenty of showers, kitchens and laundries.

  • Stayed: April 2014, travelled with family
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Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jag96, Manager at Christchurch TOP 10 Holiday Park, responded to this reviewResponded 21 May 2014

Thanks for posting your feedback, we are really pleased you enjoyed your stop with us.
We would love to do more than paint our pool, a new pool is on our wish list!
Hope to see you back in Christchurch again.

Regards,
Jackie

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Reviewed 29 April 2014

We stayed at the Top 10 for 3 nights in terrible weather. The parking for motorhomes on the asphalt is very good and the facilities are great. It was pretty cold, but the communal kitchen, bathrooms and laundry were comfortably heated and of a very high spec and clean. Even a machine that produces lovely french fries for $2! The reception area is luxurious and the customer services team does a great job, especially Ivan! If they could have changed the weather, they would have :-)

  • Stayed: April 2014, travelled as a couple
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Thank Dutchie50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jag96, Manager at Christchurch TOP 10 Holiday Park, responded to this reviewResponded 21 May 2014

We appreciate your feedback for this particular period, all our staff worked hard to keep everything operational and clean during extreme flooding. And I would have to agree with you - Ivan has an exceptionally high entertainment value!

Kind regards,
Jackie

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Additional Information about Christchurch TOP 10 Holiday Park

Address: 39 Meadow Street, PO Box 5178, Papanui, Christchurch 8052, New Zealand
Region: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Free Parking Children Activities (Kid / Family Friendly) Kitchenette Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 108 Speciality Lodging in Christchurch
Price Range: £38 - £55 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Christchurch TOP 10 Holiday Park 4.5*
Number of rooms: 80
Official Description (provided by the hotel):
Located on the outskirts of the Christchurch CBD, Christchurch TOP 10 Holiday Park is the largest accommodation provider in the city, offering the cream of the crop as far as places to stay in the Garden City. No matter whether you're a tourist visiting Christchurch for the first time, or a regular visitor planning a return trip, our team at Christchurch TOP 10 are here to welcome you and ensure that you and your family feel at home during your stay with us. We provide affordable accommodation for motor home travellers, couples, families,school and sports groups, independent campervan & motorhome travellers, business travellers and backpackers. ... more   less 
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Also Known As:
Christchurch Top 10 Holiday Park Hotel Christchurch

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