I had the misfortune of staying here...
We choose the Hotel because Family event at Hotels buffet restaurant. We booked in total 5 rooms for family members from NZ/Aussie and Canada
From the road side the Hotel.... more a basic Motel, looks great.
The Hotel has a in house Buffet Restaurant, Bar and bottle store
Checked into the room... a basic twin room... okay beds... time warp light/tv system, and furnishing. But its cheap
On the Friday night the place come to life... the road in front of Hotel is popular with Boy Racers, Bottle store/Rear Pub is busy with cars and people.
The Saturday night was just as noisy.. The Family unit is meters away from the Bar. I know a family member had huge issue with noise and complained to Hotel Manager twice on the Saturday night.. The sad thing was that Manager was more interested in getting money from the Bar and KICKED out a family at midnight, including the kids from the unit. This is totally unbelievable...
Family Members complained at check out... the lady at the front desk apologize and stated that there is issues here.. however she could not do anything. Some of the Family have stayed here in the past... and will not be staying here again
I had to laugh at the comments from other guest about the Gardens and signs... I know my elderly mother did see the humor on the Sunday morning when leaving there room to be sprayed with sprinklers pointing at the room door.
I will NEVER EVER come back to this TERRIBLE Hotel... The Management need to revisit there customer service... I am surprise that the guest is not king or wanted here...
- Official Description (provided by the hotel):
- Great value basic, clean, comfortable accommodation. Recently refurbished. New beds. Buffet restaurant on site, with buffet breakfast, lunch and dinner available. Also, the public bar. Wireless internet. Self catering available in small kitchen. Self serve laundry available. Lots of car parking and parking for larger vehicles. Close to airport, beach, Burwood Hospital, golf courses, The Groynes. Bus at gate. Friendly staff with staff available 24/7. Conference/event/function facility available - we will take care of all your individual needs. Good AV equipment. ... more less
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