A terrible motel experience! Do not give this business your money. We wish we had visited this sight before booking. Were taken aback when required to pay all money upfront before we were able to see the room. Were told if there were any problems they could be "sorted out later". We only needed one nights accommodation, so decided to go ahead because the place looked tidy and well kept from the outside. We are a family of five with three children. Our rooms were reasonable, on first appearance, but our double room had a fridge with a fan that kept loudly turning itself on, waking us up throughout the night. Not all bedlinen was freshly laundered either. The next morning when we politely pointed these things out and asked for some of our money to be reimbursed the receptionist said the motel did not give any refunds. We queried this, and pointed out that she had acknowledged that the service had fallen short on their part. She agreed that our experience hadn't been good, but that she wasn't going to give any money back. We asked to speak to a manager. There was none available. We asked her to phone someone. There was no one available. There is a calculated strategy in place to avoid doing anything about the poor service provided. A disgraceful way to run a business.
- Official Description (provided by the hotel):
- Great value basic, clean, comfortable accommodation. Recently refurbished. New beds. Buffet restaurant on site, with buffet breakfast, lunch and dinner available. Also, the public bar. Wireless internet. Self catering available in small kitchen. Self serve laundry available. Lots of car parking and parking for larger vehicles. Close to airport, beach, Burwood Hospital, golf courses, The Groynes. Bus at gate. Friendly staff with staff available 24/7. Conference/event/function facility available - we will take care of all your individual needs. Good AV equipment. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com so you can book your The Redwood reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.