Our family had got together for a reunion and our Mothers 80th birthday. This place was her choice so we all "bit the Bullet" and stayed. If it wasn't for her we all would have left!!!!
On arrival I was yelled at by a woman demanding a DEPOSIT. I found out later that she was the Manager/Owner!!! When I said that our family had booked and confirmed a night's accommodation and dinner months ago and that I would like to pay in full, she replied by telling me "That I must have got out of bed on the wrong side this morning" and left!!! She was rude and horrible. Her staff were very apologetic and managed to defused the situation well.
THE UNIT "OMG" We had two adults and two teenagers in our unit which was revolting! Our bed had a broken base so no sleep here! The two bedroom unit had one tiny fan heater for heating ... it was a -5 frost that night and we froze! There was an electric jug with only 3 sachets of coffee and the bathroom was older than my mother!
Our family after settling in decided to all meet at the one and only bar that was open. We hadn't seen each other for a couple of years so catching up with everyone was fun, until we were told to leave as we had a baby with us!!! This would have been ok if there was somewhere else to go but they could offer us any options. Even the grass lawn was out of bounds!! So we ended up having to walk down the main road to another pub who welcomed us with open-arms and snacks! REDWOOD COULD LEARN FROM THIS HOSPITALITY.
After our meal (which was adverage, but thankfully no FOOD POISONING as per TRIP ADVISOR REPORTS - SEQUOIA 88) we came back to our unit to find a beautiful letter folded up and stuffed in our door. No one else had received this letter, just us?
This letter was entitled HOUSE RULES and included a list of things we weren't able to do on top of all of the signs outside:
No cooking - dah with one jug and 3 sachets of coffee, this was not happening
No putting clothing on the courtyard fence - I have respect for myself thank you
No smoking - dah
No alcohol to be consumed in car-park - that one was tough as there was only one chair in our unit so we had to have a social drink in bed! sarcasm here people.
Consideration for others - that was easy as we were the only lucky ones to be staying.
No animals - nope didn't see a mouse
Remove all rubbish from Courtyard - there was a sign stating we weren't allowed there so NO PROBLEM
Check out was no later than 10.00am - Don't worry lady we left at day break!
And then the Grand Gesture - If cleaniness is not up to their standard and in an orderly manner, they will charge an extra $50 cleaning charge and if there is any damage to the unit PAYMENTS WILL BE VIGOROUSLY AND LEGALLY PURSUED!!!!!
I have been in tourism in New Zealand for over 20 years and have never ever coming across a establishment so badly run EVER! I will be warning everyone, friends, family and future clients that if heading to Christchurch DO NOT STAY HERE! Find some manners
- Official Description (provided by the hotel):
- Great value basic, clean, comfortable accommodation. Recently refurbished. New beds. Buffet restaurant on site, with buffet breakfast, lunch and dinner available. Also, the public bar. Wireless internet. Self catering available in small kitchen. Self serve laundry available. Lots of car parking and parking for larger vehicles. Close to airport, beach, Burwood Hospital, golf courses, The Groynes. Bus at gate. Friendly staff with staff available 24/7. Conference/event/function facility available - we will take care of all your individual needs. Good AV equipment. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com so you can book your The Redwood reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.