We arrived in Christchurch at 5am and the day before I emailed Margaret and asked whether there would be a chance we could arrive early. She advised us that we could check in at 8am so that was when we arrived. When we got there she said she was surprised to see two of us and at the time I hadn't realised I had chosen the wrong option on my booking and only booked for one person. When we got there she told us our room wasn't going to be ready until later because the people she had in our room hadn't checked out yet as she had expected. That was fine as she was doing us a favour and letting us check in early so we came back at midday and our room was ready at 12.30pm. When we were shown to our room we realised that something was definitely wrong as we had booked the Loft Room and we were being given the Queen Room with shared bathroom. I queried this as the Loft Room is advertised with a private bath room, a couch and separate single bed and the room we were given was a small room with only a bed. The bathroom was down the hall in a separate area. Margaret told me that the bathroom was "private" because it was in an area no one else was using and she confirmed it was the room we had booked and the private bathroom had been supplied. It was very obvious that the room we had booked was not what we received and Margaret was aware of this. I am not sure whether we were given this room because I had accidentally booked for one instead of two people but I cannot see how this would affect being given the correct room. I wondered whether the Loft Room was going to be given to us at 8am like we were told but because we had accidentally only booked for one person, she had decided to move us to a different room. I also noticed that the Loft Room was empty and down the hall so I couldn't understand why it was not given to us. Margaret was nice enough to let us leave after the first night without having to pay for the second night we had booked. When we were paying she let me know that I had only booked for one person and I was surprised and told her that I would definitely pay for two people as it was an accident. What's most disappointing is that this place would have been a really great place to stay if the room we had booked was the one we were supplied with. The area is really nice, Margaret was a lovely host and her breakfast was fantastic, it was just really disappointing that we didn't get what was advertised.
- Official Description (provided by the hotel):
- St James Bed and Breakfast is a country Paradise 5 minutes from Christchurch International Airport and 10 minutes from Christchurch City. It is set in landscaped gardens featuring a rose walk and flowers for every season. The rooms are beautifully appointed and refurbished and two full suites with lounges are available for your comfort in addition to a lovely Balcony Room with separate spa-bathroom. Also now featured is The Stables - separate apartment with a kitchenette with self service breakfast provided. This has a unique position to enjoy a country aspect with parking at the door and lovely outdoor relaxing area as well. Come and enjoy our friendly Kiwi Hospitality and sumptuous surroundings. ... more less
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