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“Work to do.....”

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Commodore Airport Hotel, Christchurch
Ranked #2 of 144 Hotels in Christchurch
Certificate of Excellence
Buntingford, United Kingdom
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Work to do.....”
3 of 5 bubbles Reviewed 27 January 2014

I read the great reviews and booked an inexpensive pre-flight room with high hopes. Even accepting the modest cost c.$200, the experience was disappointing. Here are a few things for management to hopefully take on board....
The receptionists were pleasant but I suspect a bit self satisfied from all the reviews. Whilst ours showed us to the room, we were offered no luggage assistance and a glass left outside a bedroom door was ignored for someone else to pick up later.
Our room was an 'accessible' one which I find unacceptable unless specifically requested or advised pre-booking. We were moved, but I feel that hotels hope to embarrass you into acceptance for fear of appearing politically incorrect. On to room 2...
Our bath was not just chipped but well past it.
One of our cups had been used and left unwashed.
The air conditioning control appeared to offer cooler temperatures but, alas, reception advised the only was was up! ( ie the room wasn't a/c)

The bar staff and shuttle bus driver were excellent.

Overall a hotel in need of a facelift and a desire to earn accolades it doesn't currently deserve. Exec rooms are I'm sure in excellent shape but the hotel's marketing material is clever rather than clear. Standard rooms don't feature in the blurb for good reason.
Apols for a longer than normal review....

Room Tip: Go executive!
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mark p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelPattersonGM, General Manager at Commodore Airport Hotel, Christchurch, responded to this review, 3 February 2014
Dear Mark P,

I am sorry to hear that you were disastisfied with the quality of the Room selected for you.

You are correct in that there is a marked difference between the classes of rooms we have.

The Commodore is a business owned and operated by my family. We have in the last six months just finished adding another 20 "Business Level" Rooms and are now turning our attention to refurbishment.

Within the next two years the last block of our standard rooms will be renovated.

We do have a total of fifty "Business Level" Rooms which are truely five star.

Please do contact me directly if you are returning to Christchurch.

Yours sincerely

Michael Patterson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,370 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (275)
Date | Rating
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  • Chinese (Simplified) first
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English first
London, United Kingdom
Level Contributor
73 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 27 January 2014

I stayed here twice. Friendly, helpful staff, excellent standard of accommodation. Real shame that they charge for wifi (incidently there is a workaround whereby any browsers open on your computer will connect without you having to sign in....). There really is no excuse for not providing free wifi in a hotel with bathrobes, fitness centre etc etc

The food can be very good but a dish I had in a big shared meal had clearly been under the lights a long time and was a bit congealed.

Breakfast was the standard fare for such hotels. Nicely cooked and good quality ingredients. A shame the natural yoghurt was sweetened....

Minibus drivers were delightful.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mariemusicademy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 26 January 2014

Stayed here for 10 days whilst performing at the World Buskers Festival. It's away from the city, but they do everything they can to make going into town easy - free bike hire, free bus passes, rental cars onsite. Lovely indoor pool, gym, spa and sauna, good bar (first drink is free each day you stay!) and the new rooms are great. Free shuttle to the airport and a local shopping mall too. I worked weird hours but they still managed to service my room daily, even at night. Great place to stay.

Room Tip: Ask for a room in the newly renovated/rebuilt wing.
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  • Stayed January 2014, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ZigmundNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Highland Park, Illinois
Level Contributor
105 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 23 January 2014

This is our second time at this hotel. It has a great location. The service is wonderful. You really feel special here. The staff goes out of their way to make sure your needs are met. We will be back here.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank deereJanet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 20 January 2014

The mark of a good hotel is when they go out of their way to help you when you need assistance. We lost all of our travel documents barring our passports and the front desk helped us replace them and took us to our car hire company. All four of the staff that we met provided the kind of customer care that you rarely come across these days and we were very impressed, they truly looked after. The picked us up late at night from the airport and made us feel very welcome. The hotel is very clean, well appointed and the beds are lovely and comfortable. We highly recommend this hotel.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank frajaneducation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
674 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 217 helpful votes
5 of 5 bubbles Reviewed 19 January 2014

We guessed that the Christchurch Copthorne Commodore would be a good choice - because we couldn't get in. Well, we could for the Sunday evening when arriving in Christchurch to do the TranzAlpine railway journey to Greymouth, but on our return on Tuesday, it would be fully booked. So we booked in for the Sunday, and were not disappointed.

A shuttle from the airport, with friendly driver. At the hotel, smiling friendly receptionists, and no queueing. We were shown to our room - clean, spacious, and my wife pleased with all the storage space, cupboards, wardrobe, etc. Big window looking out onto garden, but private. Easy to use shower.

Restaurant - loved it. Great steak. Friendly helpful staff. Not rushed, but not slow.

Very difficult to fault this hotel - so I won't. We would come here again.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barrie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheltenham, United Kingdom
Level Contributor
43 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 18 January 2014

The facilities here are great. Outside patio area, sun loungers and indoor pool. Restaurant sells wide range of food. Wifi is free in public areas only was the only downside. Room was comfy and clean. All in all a great night's stay

Stayed January 2014, travelled as a couple
Helpful?
Thank Julia186403
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Commodore Airport Hotel, Christchurch

Property: Commodore Airport Hotel, Christchurch
Address: 449 Memorial Avenue, Christchurch 8053, New Zealand
Phone Number:
Region: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 144 Hotels in Christchurch
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Commodore Airport Hotel, Christchurch 4.5*
Number of rooms: 157
Official Description (provided by the hotel):
Situated on Christchurch's Memorial Avenue, The Commodore is just minutes away from the Christchurch International Airport and ten minutes into the centre of Christchurch. With an idyllic setting featuring award-winning native New Zealand gardens on seven acres of land, you can be assured of a tranquil stay.The hotel features 157 guest rooms, conference facilities, and extensive free parking. Our 'resort style' leisure facilities include an indoor swimming pool, spa, sauna and gymnasium. ... more   less 
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