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“Exceptional Service”
Review of Pavilions Hotel

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Pavilions Hotel
Ranked #14 of 144 Hotels in Christchurch
Certificate of Excellence
Christchurch, New Zealand
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Exceptional Service”
Reviewed 11 August 2013

Having to move into the Camelot Motor Inn for 7 weeks while our house being repaired by EQC was a very busy period beginning of August. We were browsing the room service options from the Camelot & saw the Pavilions next door offered room service meals. We ordered from there on two consecutive nights as the food was so good. Will not hesitate to do it again when things are busy & will book the restaurant with family & friends going forward, The food & service are excellent.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Annette T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horncastle, General Manager at Pavilions Hotel, responded to this review, 13 August 2013
We appreciate your feedback. Our food is definitely first class and you will see by the many comments here on Trip Advisor that our staff are a great feature of the hotel and its fantastic to see our guests acknowledge this. I hope your home is all fully repaired or almost there. We look forward to seeing you dine with us again soon.
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587 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (123)
Date | Rating
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English first
Wellington New Zealand
Level Contributor
126 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
Reviewed 10 August 2013

You know this is a family-run hotel on arrival as you have the option of buying the owner's biography - and if you don't buy it you'll find a room copy to read as well. Its a good yarn and well presented and his passion at offering real hospitality shows through very clearly. The hotel itself has a rather wacky architecture which can't make it the easiest place to run - unusual rooms in shape but generous in size; much of the room access is through an open courtyard with some weather exposure; in the dining room there are "blind spots" (I was on one) which only expert waitresses would manage well. They have expert waitresses. I came here on the recommendation of a taxi driver when caught by a cancelled plane - it was a good recommendation. The location is good and its a pleasant stroll up to Merivale centre if you want a different dining option.

Room Tip: Be aware that the upstairs rooms on a wet day require care on the stairs.
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thorndon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horncastle, General Manager at Pavilions Hotel, responded to this review, 13 August 2013
Thank you for taking the time to post comment. I am glad you enjoyed your stay here and appreciated our excellent staff. It certainly is a great location with easy walking to all the hot spots of Christchurch. We do hope to see you again soon.
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ireland
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 August 2013

We just stayed here for 1 night, 3 of us so we booked a family apartment, it was the finest, clean,good size rooms, good bath etc. we didnt have food or use any other facilities here, but would happily recommend to anyone

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Padraig O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horncastle, General Manager at Pavilions Hotel, responded to this review, 13 August 2013
We are glad you enjoyed your stay with us. Our standards for housekeeping are very high and we have many checks in place to ensure that this is continuous throughout the property, it is great that you have recognised this and housekeeping team will be very happy to hear. Thanks for the recommendation.
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New Zealand
Level Contributor
115 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 30 July 2013

Just had two nights at the Pavilions hotel. Rooms were very clean and tidy and appropriate. It felt more like an upgraded motel rather than hotel. Two storey and if you don't like stairs then ask for ground floor room as no lift but staff very willing to carry bags. Our bathroom was very small and the door took up a lot of room. Breakfast was good and a good choice on offer either a continental buffet or a la carte. Staff were all very friendly and well trained. The professional photos show a pool that is large its a large plunge pool but other photos are true to form
No complaints at all about this property and would recommend

Room Tip: if you don't like stairs then ask fro ground floor room this property is 2 storey
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NZBunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horncastle, General Manager at Pavilions Hotel, responded to this review, 31 July 2013
Thank you for taking the time to post comment. I am glad that you enjoyed and recognised our cleanliness, we have high standards here and our housekeeping team are some of the best.
It is also pleasing to note that you recognised our friendly and very professional staff it is a luxury we are proud to have. We have had comments on the pool photos and well we understand that advertising should be at its best we have tried to portray a reality of the pool, it is indeed a plunge pool.
We look forward to seeing you again soon.
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Levin
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 July 2013

Totally overrated... Booked a Deluxe double apartment and this was not as pictured at all. Very tired paint work, dim lighting, no wardrobe in main bedroom. Bathroom needs major updating, peeling tops and a bottle opener you could use sitting on the toilet???
Our glasses were dirty....fridge wobbly...huge gap in the front door....(i know there has been an earthquake two years ago) just needs draft strip...
Someone elses breakfast left outside most of the day..and our friends who had the single beds said their feet hung over as the were small singles..
Totally disappointed.
P>S> Do not need to read about the owner life in the book left in the room. Maybe he needs to spend more funds on his hotel and not the luxury canal home in Australia or the losses in the Casino.....

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sensational18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horncastle, General Manager at Pavilions Hotel, responded to this review, 31 July 2013
I am sorry you did not enjoy your stay with us. We have taken note of some of your comments and made sure they have been addressed including installing a wardrobe in the main bedroom and replacing the vanity. We are also in the process of upgrading the bathrooms throughout the hotel.
I can only apologise for your glasses our cleanliness here is of a high standard, our checks are thorough as you would see by the numerous positive comments on our cleanliness on this site.
We have also taken note of the draft strip and will address this issue.
I am also extremely surprised regarding your breakfast tray as we have so many staff checking for this kind of thing to ensure our hotel is well presented at all times, we have discussed this incident with housekeeping.
With regards to the book on the owners life I am sorry the book was not for you - most guests enjoy the read.
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Tauranga, New Zealand
Level Contributor
85 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 13 July 2013

The reception staff at the Pavillions Hotel were very efficient and friendly. I arrived late on a cold, wet night after a trip south from Blenheim. It was nice to be introduced to my room to find that the heater had been turned on in advance of my arrival so my room was already warm.
Due to my late arrival and one night stopover the only experience I had with the in house restaurant was breakfast which was fine.
The rooms are more like two storied motel units. They are not modern nor luxurious. My unit was clean, spacious and warm. There seemed to be adequate on site parking and I noted a fair selection of restaurant options in the neighbourhood. And it is fairly easy access to the airport.
If you don't need to stay at "top end" hotels and satisfied with good down to earth accommodation then the Pavillions will satisfy your needs. I will stay again.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kiwis-two
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horncastle, General Manager at Pavilions Hotel, responded to this review, 17 July 2013
Thank you for your post here on Trip Advisor. We are glad you enjoyed your stay. Our friendly staff seem to be a big feature and it is something that we are very proud of. Our rooms certainly are more spacious that the average hotel room and we do pride ourselves on cleanliness with many checking routines and inspections in place. Ease of parking and location to other restaurants and bars is a fantastic feature and we look forward to you staying again soon.
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Christchurch, New Zealand
1 review
Reviewed 10 July 2013

Our family has stayed on various occasions and have found the staff extremely friendly and helpful, always willing to help.. comfortable, spacious warm rooms, great location close to all amenities.. food was amazing!!! A++++ Awesome family based Hotel, totally recommend and look forward to our return

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horncastle, General Manager at Pavilions Hotel, responded to this review, 17 July 2013
Thank you so much for taking the time to post comment on your stay with us. Its pleasing to see comments on our staff we have so many positive comments time after time and it is the service that makes your stay. Our food certainly is fantastic I can vouch for that since I also eat here around 3 times a week. We do look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pavilions Hotel

Property: Pavilions Hotel
Address: 42 Papanui Road, Christchurch 8014, New Zealand (Formerly Quality Inn)
Phone Number:
Region: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Christchurch
#19 Romantic Hotel in Christchurch
#22 Family Hotel in Christchurch
#25 Business Hotel in Christchurch
Price Range (Based on Average Rates): £
Hotel Class:4 star — Pavilions Hotel 4*
Number of rooms: 86
Official Description (provided by the hotel):
Pavilions Hotel is conveniently located near the central city. We have 86 beautifully designed and appointed guest rooms and we can provide rooms with full kitchen, spa bath and disabled facilities. Just 7 km from the airport and 2 minutes from Hagley Park, it makes golfing and our famous Botanical Gardens just outside our doorstep. ... more   less 
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Also Known As:
Quality Inn Christchurch
Christchurch Quality Inn
Pavilions Hotel Christchurch

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