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“Above all Expectations”
Review of Pavilions Hotel

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Pavilions Hotel
Ranked #14 of 144 Hotels in Christchurch
Certificate of Excellence
Surfers Paradise, Australia
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Above all Expectations”
Reviewed 8 January 2014

From the time of checkin until I left was treated with respect from caring staff. Troy/Matty and sorry other nice guy in reception who worked some long shifts thank you coming home was so hard to see all I knew and had grown up with nearly all destroyed and you were there when I came in all upset. It was a fun place, great room, great food and the service just wonderful.
Thank you to you all you made one nanna have a great time during Christmas. The restaurant and housekeepers also thank you nice to see a familiar face from the days at another Hotel.
Nice to be back home here in Brissie but will not forget your kindness and the jokes.
Stayed 21/12 26/12/13 J Clare.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robyn s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horncastle, General Manager at Pavilions Hotel, responded to this review, 12 January 2014
We are really glad you enjoyed your stay with us as well as enjoying our fantastic service and staff. Sounds like it was an all round perfect stay enjoying our larger size rooms along with our lovely restaurant food. Its always nice to return home from time to time and we look forward to seeing you again on your next stay with us.
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609 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (126)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
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English first
Christchurch, New Zealand
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 January 2014

Wonderful night stay friendly staff beautiful resturant salmon was so nicely cooked neat with all the old cars tractor cool reading all the bits on the wall about the family.finding out about the history was very intersting.breakfast was nice to finish a good trip.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 285diane285
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horncastle, General Manager at Pavilions Hotel, responded to this review, 12 January 2014
We really appreciate your feedback. Sounds like it was a fantastic stay all around. Providing nice food in a nice atmosphere with great staff makes for a perfect stay - we look forward to seeing you again soon.
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Christchurch, New Zealand
1 review
Reviewed 22 December 2013

Excellent, and pleasant friendly environment, staff were very informative about the local history of the Horncastle family from the begging thanks to Troy the bartender. Graeme Horncastle was present and signed a copy of his book Horncastle's Suitcase. Well worth a read. Food and service was excellent, I recommend the King Prawns followed with the Lamb Rack, Cooked beautiful and succulent finished of with the traditional Pav. excellent job see you soon.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Kevin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horncastle, General Manager at Pavilions Hotel, responded to this review, 12 January 2014
Thank you for your fantastic feedback. Our meals certainly are amongst the best and it sounds like you picked a few of my favourites as well. It is really pleasing to see you also enjoyed the family history environment and we do hope to see you back again soon.
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Farmington, Minnesota
2 reviews
Reviewed 29 November 2013 via mobile

Last night we had the pleasure of staying at the Pavilions Hotel. The room was clean and nice, but what really stood out was the service. Matty at the front desk made our trip to NZ. He went above and beyond to help us plan the rest of our trip to NZ. He called multiple hotels and car companies to ensure we had what we needed. In a service industry, Pavilion has found gold with Matty. Thank you!

Stayed November 2013, travelled as a couple
Helpful?
Thank VandBWorldwide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horncastle, General Manager at Pavilions Hotel, responded to this review, 8 December 2013
Thank you for taking the time to give us feedback on your stay with us. It is fantastic that you were so happy with our staff and I have passed on your review to Matty who was very appreciative. It certainly is the staff & service that reflect the quality of your stay and I can say we are very proud of our staff. Hope to see you on your way back this way if you are returning.
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West Sussex
Level 6 Contributor
301 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed 4 November 2013

This is an unusually shaped hotel with the rooms/ studio apartments shaped around a central courtyard. It was an easy walk into the city from here and we found the restaurant and bar to be well worth a visit. Would definitely stay here again.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarolWestSussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horncastle, General Manager at Pavilions Hotel, responded to this review, 6 November 2013
Thank you for taking the time to post comment on Trip Advisor. The hotel is architecturally designed and does have a different shape and different shape rooms. It is a fantastic location so I am glad you also found time to enjoy our restaurant and bar. We look forward to seeing you on your next stay.
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Brisbane, Australia
Level 5 Contributor
77 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 3 November 2013

Stayed for 2 nights, rooms comfortable and clean, and staff helpful.
Had room service meals for dinner which was very convenient and fairly priced.
Downside was parking tight and need to get in early in day to get a space to avoid parking on street.
2nd level rooms not good if you have heavy luggage to struggle up the stairs with.

Room Tip: Rooms on lower level away from main street away from traffic. No lifts to access 2nd level rooms an...
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BrisTravellerKW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horncastle, General Manager at Pavilions Hotel, responded to this review, 6 November 2013
We are glad you enjoyed our helpful staff and clean rooms. We have a system in place here to ensure our rooms are cleaned to perfection and our housekeeping team are very proud of their results. Our meals are very nice so I am sure your room service dinner was lovely.
You must of stayed on a rare night that the carpark was full as even at full capacity we often have travellers from overseas so less cars however there is free parking onsite for at least 60 cars, however as you point out there is also ample parking on the streets surrounding still at no charge in the worst case.
We do have a porter onsite and all guests would be offered this service on check in to carry your luggage both on check in and check out so being on a second floor should not be a problem.
Thank you very much for your feedback and looking forward to seeing you on your next stay.
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Timaru, Canterbury, New Zealand
Level 4 Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 October 2013

Great staff from front desk to restaurant and bar, have stayed in numerous different rooms over a number of years and all are of a high standard, restaurant gives a limited array of meals but are of a very high standard
If your looking for a banter over a few drinks the bar staff and management are sure to encourage a light hearted but intellectual conversation

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Howard P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horncastle, General Manager at Pavilions Hotel, responded to this review, 21 October 2013
Its great to see you noticed our fantastic staff and the high standard of our meals in the restaurant. Thank you for your business, we value all our guests and regular customers are very important to us so it is good see you also enjoy our bar staff who are happy to engage with all our guests.
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Additional Information about Pavilions Hotel

Property: Pavilions Hotel
Address: 42 Papanui Road, Christchurch 8014, New Zealand (Formerly Quality Inn)
Phone Number:
Region: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Luxury Hotel in Christchurch
#19 Romantic Hotel in Christchurch
#22 Family Hotel in Christchurch
#25 Business Hotel in Christchurch
Price Range (Based on Average Rates): £
Hotel Class:4 star — Pavilions Hotel 4*
Number of rooms: 86
Official Description (provided by the hotel):
Pavilions Hotel is conveniently located near the central city. We have 86 beautifully designed and appointed guest rooms and we can provide rooms with full kitchen, spa bath and disabled facilities. Just 7 km from the airport and 2 minutes from Hagley Park, it makes golfing and our famous Botanical Gardens just outside our doorstep. ... more   less 
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Also Known As:
Quality Inn Christchurch
Christchurch Quality Inn
Pavilions Hotel Christchurch

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