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Chateau on the Park - Christchurch, a DoubleTree by Hilton
Ranked #22 of 144 Hotels in Christchurch
Stevenage, United Kingdom
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Time for a rebuild”
Reviewed 14 February 2012

Stayed here one night late January in a group on a tour of New Zealand and have just written a letter to the tour company.This hotel is the worst I have been in for a long time. They are still advertising a swimming pool, which, when I enquired as to the opening hours was told it had been condemned.The hotel is held up internally by steel scaffolding poles and is shabby. The room was awful.Dark with grubby carpets, dirty desk with ring marks, a tv with an unwatchable grainy picture, lumpy bed, and horror of horrors when I threw back the bedspread in the morning, old bloodstains and other dark marks on the inside. I called our tour manager to witness this and informed the management via the feedback form.
Basic hygiene has got nothing to do with earthquake damage.
There were no emergency instructions on what to do in the event of an earthquake, which I would have thought would have been a priority.
If this had been the first NZ hotel on the tour I would have been apprehensive about what I would find later but all the others were spotlessly clean and excellent in every way. This place is a disgrace

  • Stayed January 2012, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank irishwaterspaniel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (156)
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English first
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 February 2012

Likely a badly hit hotel by the quake. But that does not justify the pathetic service. Had to go to the reception from my room to get water. Breakfast was pathetic. Old rooms, run down. Pool side seemed untouched in years,

  • Stayed February 2012
    • Value
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Helpful?
Thank AlwaysVarun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palo Alto, CA
Level Contributor
170 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed 8 February 2012

The Chateau on the Park is an upscale hotel directly across from the great central park in downtown Christchurch. It did suffer some damage from the recent earthquakes but they are maintaining a high level of service. The staff were friendly and efficient.

Our room, though not large, was well kept. The nice furnishings were not new but were in very good shape and clean. The room was very quiet. The heating/air-conditioning was efficient and very quiet. The room was elegantly appointed. There was a refrigerator but no cooking facilities.

We had a comfortable king-sized bed. The linens were clean and fresh. The bathroom was large, with both a shower and a separate large tub. Hot water came instantly.

Wireless internet was available free in the room, although it was not a secure network. A guest laundry was available. We had several excellent meals at the on-site restaurant.

It wasn't the cheapest place in town but we got what we paid for.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank swj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guernsey UK
Level Contributor
59 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 2 February 2012

This was our best option in a sellers market. Decent room and restaurant in an excellent position.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank twister_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katoomba, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 January 2012

I have stayed at this hotel twice. The first time was about ten years ago when the hotel was in its prime. The second time was in Jan 2012 soon after a couple of major earthquakes and amidst a couple hundred of mini tremors (none of which were felt). I found the hotel to be still standing with all but minor damage. My first thoughts were that it had not changed since I last visited, except it seemed more cavernous, empty, dark and filled with despondent and sullen staff who didn’t understand my Australian accent and kept asking me to repeat things. When I advised my family I was returning there for holidays, my mother who accompanied me on the first visit asked me 1) Do they still play the medieval music in the lobby? and 2) do the sheets still itch? . The answers to both of those questions is no, though it still has the Tudor theme, and the gardens are still fantastically kept. Staying at the Chateau is like you have fallen into a wormhole to be transported back in time to a hybrid of the early 1980s meets 1580s. You get the feeling that it may be time for a major refurbishment. The biggest problem I had with this hotel is that most of the beds need replacing, as they either sag, slope or lump and they are probably the same mattresses I slept on ten years ago. My husband is a finicky sleeper and ended up sleeping on the floor overnight before complaining to staff in the morning. The staff responded with no apology, but simply offered us another room.

Stayed January 2012, travelled with family
Helpful?
2 Thank BoxedFeline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renton, Washington
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 January 2012

Having just finished 21 days on the road I was eager to check into my room. It was only 10:30 am but the gracious staff checked me right in, no questions or attitude. The hotel is still in repair from the earthquake but it seemed like business as usual. My 3rd floor room was fantastic. Comfortable bed, tea/coffee and cookies, large bathtub with nice products, a work area and a window which opened onto a view of greenery. Breakfast was not included but for $15 I got a cooked eggs, toast and coffee. Christchurch has a long way to go in terms of recovery but if your travels take you to here, try this hotel. Your tourist dollars make a difference.

Room Tip: Third floor has great privacy.
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  • Stayed January 2012, travelled solo
    • Value
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Helpful?
1 Thank Innov8r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 January 2012

a nice peacefull hotel at the edge of the central city, some Earthquake damage but still nicely presented.... Restuarant although not the flashest place in town has excellent beef steaks.
Comfortable English style bar. Helpfull staff throughout... Would book again

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 8411399
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Chateau on the Park - Christchurch, a DoubleTree by Hilton

Property: Chateau on the Park - Christchurch, a DoubleTree by Hilton
Address: 189 Deans Avenue, Christchurch 8440, New Zealand (Formerly Chateau on the Park Hotel)
Phone Number:
Region: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 144 Hotels in Christchurch
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Chateau on the Park - Christchurch, a DoubleTree by Hilton 3.5*
Number of rooms: 192
Official Description (provided by the hotel):
Chateau on the Park - Christchurch, a DoubleTree by Hilton hotel is designed to provide a tranquil, resort-like stay. The 5-acre property - boasting a moat, a vineyard and a beautiful rose garden - makes our Christchurch, New Zealand hotel feel secluded, but it is only 2.9km from the city. From this hotel, you'll be able to walk to Christchurch Botanic Gardens, Hagley Golf Club and the western business district. Riccarton Westfield and the University of Canterbury also are nearby. ... more   less 
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Also Known As:
Hotel Chateau On The Park

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