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Chateau on the Park - Christchurch, a DoubleTree by Hilton
Ranked #24 of 148 Hotels in Christchurch
Auckland, NZ
Level Contributor
76 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Disappointing”
3 of 5 bubbles Reviewed 25 November 2012

Stayed here 2 nights in July as first trip to Christchurch following the earthquakes, and unfortunately found the hotel to be extremely disappointing. It is incredibly dated and showing all of its age, and with the absence in CBD accommodation seems to be reaping the results of supply versus demand. Couldn't fault the service at reception as they changed my rooms twice, and we're extremely helpful. The room service food was also very good. Unfortunately the standard of the accommodation was very poor, and the TVs seemed not to work at all!
Overall, despite the cheerful and helpful staff I have opted not t stay there again.

Room Tip: Insist on one with a decent TV if you can... I had to move twice to find one that worked properly. T...
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  • Stayed July 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BulaHoneymooner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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894 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (147)
Date | Rating
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English first
Berkshire
Level Contributor
106 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 3 November 2012

All 'Allo 'Allo fans will appreciate that in the restaurant the dessert includes the Gateau from the Chateau! Too much chocolate for me - so I had the ice cream sundae (which really should have come in a tall glass - not a dish).

Anyway, we had two rooms at the Chateau. There was a concierge/porter who took our hefty bags to the room. The room backed onto gardens. Beautiful. We were on time for lunch. I'll just mention the Belly of Pork that I had; the triumph is in getting the crackling hard - and the meat quantity was generous. The pork was laid on a bed of mashed potato steeped in a cider sauce. Amazing.

The dinner menu was the same as the lunch menu, plus the specials that made the difference. Two of my party had roast sirloin of beef - a portion larger than I'd dish out at home.

The bar provided us with perfectly made cocktails. Cooked breakfast next morning included back bacon (far better than the el cheapo streaky bacon some hotels like to get away with).

I heartily recommend this hotel to anyone staying in Christchurch - sadky a city centre that is pretty well levelled to the ground following the eathquakes in 2010/2011.

  • Stayed November 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Suspishio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Queenstown, New Zealand
Level Contributor
194 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
2 of 5 bubbles Reviewed 28 October 2012

We stayed this week. Despite earthquake issues we were very disappointed in the stay. Rooms are very outdated, amenities poor and the service average. No sight of "management" making sure that things are up to scratch. The price was excessive for what was provided.

Stayed October 2012, travelled with family
Helpful?
1 Thank PJC18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stroud, United Kingdom
Level Contributor
570 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
3 of 5 bubbles Reviewed 27 October 2012

Now then, come on let's get moving this hotel into the twentyfirst century Christchurch! This hotel has many things going for it - location on the edge of Hagley Park, it is largely untouched by the devastation of the centre of town and therefore one of the few hotels on offer close to the centre. But, there are significant downsides to this hotel............
Reception staff are excellent, Gary the hotel cat patrols the corridors and provides a purring welcome (sorry if you don't like cats!!). In addition the gardens are lovely and there are excellent conference facilities - when we were there the world's magicians were in the hotel. Yes, the rooms are dated, but the bed was big and comfortable, and the room spacious. What we would like to see is the food offer catching up with what the best of New Zealand offers - breakfasts in bars and cafes knock spots off what the chateau offers and the evening dinner menu and bar service was decidely average. We opted for room service and the order was wrongly delivered and the quality of bread and salad when it came was poor. Breakfast each morning was quite dreadful and the attitude of some waiting staff was casual at best. Chateau conjours up quality images and a certain style of service that is not met here - a shame, because it could be wonderful........On top of that the night staff do not control the poor behaviour of some guests and noise in the corridors and from some rooms was unacceptable. Improved management could make such a difference, and it would appear that complacency and lack of competition due to earthquake damage to other hotels is adversely affecting the chateau, that seems to be living in the past and on its former glories?

Room Tip: Garden rooms on ground floor have patio doors
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  • Stayed October 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank malcsaville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, BC, CAD
Level Contributor
86 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed 13 October 2012

First night on a 10 day NZ drive-motel tour - reception was very hospitable and inviting - room excellent - just what we needed to settle in - dinner at the local restaurant met up with what was listed in the menu - the night turned out to be noisy until 3 AM - apparently a party a few rooms down _ breakfast seemed a bit rushed, we had to the paper work and billing plan sorted out before we were assigned seats and the first cuppa! - besides this little hiccup, breakfast was indeed very tasty - check out was easy, and again reception was very helpful with information about our forward journey - this city has lost a lot with the EQ, and of what's left they have a lot to be proud of!

Room Tip: garden facing rooms are quieter
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  • Stayed October 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 2stepRich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 bubbles Reviewed 10 October 2012 via mobile

old furniture, old decor, old, old , old
had a small CRT TV, the bathroom needs a major update, windows needed cleaning.... just really low quality

on the plus side, the staff were nice, helpful and the food was better than expected, but nothing flash.

Stayed October 2012
Helpful?
2 Thank Allan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangalore
Level Contributor
48 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
2 of 5 bubbles Reviewed 25 September 2012

We spent a very uncomfortable night at this hotel. The first shock came when we saw the makeshift pillars in the lobby. It was obvious that despite the certificate stuck on the door of the hotel, which declares the hotel fit to be operational, the hotel is still lacking woefully in even the basic amenities. We had to spend a night in this hotel, when the temperature was only around 3 degrees centigrade, without a heater because the heater was not working. The hotel looked very eerie and there was a cat prowling along the corridors, trying to enter the rooms. The hotel staff came and checked the heater, certified that it was not working and left saying they could do nothing more!!! The next morning, we were a informed that there would be no buffet breakfast and that the a la carte service would take a long time. We literally fled from the hotel to the airport because we thought we would get a decent bite in warmer surroundings at least at the airport. Indifferent staff, terrible ambience, badly appointed rooms, inadequate restaurant facilities - as far as we are concerned Chateau on the Park was a complete disaster!

Room Tip: Ensure that all renovation is complete before you book the room.
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  • Stayed August 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank MotheroftwoBangalore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Chateau on the Park - Christchurch, a DoubleTree by Hilton

Property: Chateau on the Park - Christchurch, a DoubleTree by Hilton
Address: 189 Deans Avenue, Christchurch 8440, New Zealand (Formerly Chateau on the Park Hotel)
Phone Number:
Region: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 148 Hotels in Christchurch
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Chateau on the Park - Christchurch, a DoubleTree by Hilton 3.5*
Number of rooms: 192
Official Description (provided by the hotel):
Chateau on the Park - Christchurch, a DoubleTree by Hilton hotel is designed to provide a tranquil, resort-like stay. The 5-acre property - boasting a moat, a vineyard and a beautiful rose garden - makes our Christchurch, New Zealand hotel feel secluded, but it is only 2.9km from the city. From this hotel, you'll be able to walk to Christchurch Botanic Gardens, Hagley Golf Club and the western business district. Riccarton Westfield and the University of Canterbury also are nearby. ... more   less 
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Also Known As:
Hotel Chateau On The Park

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