Having read the other reviews we were very disappointed. Our room was tiny and overlooking the car park - there were 4 of us - 2 kids and 2 adults. When I asked for a bigger room I was informed that all rooms were the same size! When I booked I paid an extra NZ$40/night for a "family package" advertised as a family room with breakfast. The room we were given was a standard 2 x double bed room. When I complained I was informed that they did not have any family rooms - the family rooms were the standard rooms - they had not even provided a cot which I specifically requested on booking. The guy on reception told me I had a very good rate to include breakfast - which wasn't really the point. I would never have booked here if I knew they didn't have any family rooms. I could have made a bigger fuss but I decided not but I was very annoyed.
I found a plank of wood under the bed with nails sticking out of it which had obviously been part of the bed - someone must have known it was there! Luckily I found it before my 14 month old - I took it straight down to Reception but no one was particularly interested or concerned - I left it with them.
The waitresses at breakfast were very miserable on the days we were there (3 days in all) and did put a bit of a downer on the mornings. We felt that there was some bad stuff going on between the waitresses. One morning one of them actually slammed the coffee cups down and was muttering under her breathe.
The man who drives the shuttle bus was very jolly and helpful and provided us with a baby seat however on the way back despite promises this was not on the return bus.
The cat was nice!
I would not recommend this hotel for families.
- Official Description (provided by the hotel):
- Chateau on the Park - Christchurch, a DoubleTree by Hilton hotel is designed to provide a tranquil, resort-like stay. The 5-acre property - boasting a moat, a vineyard and a beautiful rose garden - makes our Christchurch, New Zealand hotel feel secluded, but it is only 2.9km from the city. From this hotel, you'll be able to walk to Christchurch Botanic Gardens, Hagley Golf Club and the western business district. Riccarton Westfield and the University of Canterbury also are nearby. Ask our friendly staff about the hotel’s Baronial architecture and complimentary shuttle to the CBD as they welcome you with a signature, warm chocolate chip cookie. This charming escape from ordinary life offers smart amenities including seven dedicated meeting spaces and a business kiosk. Enjoy the heated outdoor pool and modern fitness room. Select a refurbished guest room, also available with accessible amenities, a garden view room or a suite with a jetted tub. ... more less
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- Also Known As:
- Hotel Chateau On The Park