The room and facilities were excellent, and I have reviewed the restaurant separately. We stayed two nights, a gift from our visiting Scottish friends.
However, on the Saturday morning after breakfast we were preparing to leave for some sightseeing when the fire alarms went off and we had to evacuate the buildings. Unfortunately we had left our room key and my wife's handbag in the room in our haste. Luckily the weather was clement, and all guests had to assemble outside at the front door. There was a fire board visible outside which said that the "fire" was in the reception area and that the fire brigade had NOT been informed. The receptionist on duty stayed at her post at the desk (although there was no sign of any fire and guests were barred from entry), and maintained that the brigade was on its way. The alarm message played on, and on...... After half an hour it was obvious that the brigade had not been summoned as the station was less than 10 minutes away. At this point the story changed to "The manager has been informed and is coming in, also the fire alarm service service agents" as well as the Brigade. Just before 10am the alarm was suddenly silenced, after about 45 minutes of standing outside and we were allowed back in.
We felt very sorry for an elderly Aussie couple who had arrived in the early hours of the morning and had a rude awakening when the alarms went off. They went to the dining room when we were allowed back in, and were told that breakfast finished at 10!!!
- Official Description (provided by the hotel):
- Chateau on the Park - Christchurch, a DoubleTree by Hilton hotel is designed to provide a tranquil, resort-like stay. The 5-acre property - boasting a moat, a vineyard and a beautiful rose garden - makes our Christchurch, New Zealand hotel feel secluded, but it is only 2.9km from the city. From this hotel, you'll be able to walk to Christchurch Botanic Gardens, Hagley Golf Club and the western business district. Riccarton Westfield and the University of Canterbury also are nearby. ... more less
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- Also Known As:
- Hotel Chateau On The Park