We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fab Stay”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Heritage Christchurch
Ranked #7 of 144 Hotels in Christchurch
Certificate of Excellence
Wales
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Fab Stay”
5 of 5 bubbles Reviewed 27 April 2014

We have only just returned from a 2 night stay in the Heritage Christchurch and it has been a great stay. Great location, beautiful building and fab apartment. As a family of four the Heritage had everything that we needed - Very comfy beds, TV, Ipod docking station, Fridge, dishwasher, cooker, microwave etc. There is also a pool and a spa bath - which we all enjoyed after spending the day walking around Christchurch. I found the staff at the Heritage to be very helpful, polite and friend;y - the receptionist even offering to bring our bags in from our car, to providing directions, umbrellas, to name a few. A really fab stay - would recommend to anyone.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JJonesy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HCHCResidentMgr, General Manager at Heritage Christchurch, responded to this review, 29 April 2014
Dear JJonesy,

Thank you for taking the time to place your feedback on TripAdvisor. It is pleasing to read that you found your room to be fabulous and that the hotel overall was comfortable with a great team to look after you; It is very nice to know that you and your family were able to enjoy the pool and spa bath after spending the day around Christchurch.

Once again thank you for your feedback. We look forward to welcome you back should you visit Christchurch again.

Kindest Regards - Ana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

616 reviews from our community

Traveller rating
    322
    194
    75
    12
    13
See reviews for
152
299
24
55
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (85)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London
Level Contributor
162 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 bubbles Reviewed 23 April 2014

The Heritage Christchurch is located in the City's Central Square, which was sadly devastated by the earthquakes. Now that the City Centre has reopened, the hotel is in a good location, within easy walking distance of shopping facilities and attractions. The hotel occupies a lovely historic building and our suite was beautiful and very comfortable. The room itself was accessed from a grand central staircase - which we chose to use because of its grandeur, even though there was a lift. Inside the suite, we had a spacious lounge, kitchen and dining area on the first level and the bedroom, bathroom and laundry (very useful) were located on the second level. The bedroom had a gallery so that you could look down into the lounge area. Windows were the full height of our suite. Gorgeous place to stay.

Room Tip: All rooms are beautiful.
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LCBLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HCHCResidentMgr, General Manager at Heritage Christchurch, responded to this review, 29 April 2014
Dear LCBLondon,

Thank you for taking the time to place your feedback on TripAdvisor. It is really pleasing to read that you found staying at Heritage Christchurch to be an enjoyable experience. We are glad that you enjoyed your Suite, they are very comfortable and do allow you an opportunity to unwind and relax. We do hope to be able to welcome you back to Heritage Christchurch, the next time you visit Christchurch.

Kindest Regards-Ana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Cruz, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 23 April 2014

I stayed at the Heritage Hotel in New Zealand and while the building was beautiful the management lacked in every way in creating a warm and inviting environment. It is one of those places where you feel like it is a privilege to give them your business. There are so many nice places to stay on the South Island. I would avoid all of the Heritage establishments.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matthew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HCHCResidentMgr, General Manager at Heritage Christchurch, responded to this review, 29 April 2014
Dear Matthew C,
Thank you for your feedback in Trip Advisor. I was disappointed to read your feedback in relation to your stay at Heritage Christchurch during December. I would like to thank you for your positive comments about our beautiful building. I am pleased you enjoyed the way in which we have restored the building itself.

We do appreciate receiving suggestions from guests about how we can improve the overall guest experience. I would like to highlight that we have successfully open Maddison’s restaurant for breakfast and are currently working towards reopening lunch and dinner service; we are positive this will assist in creating a warmer and more welcoming environment.

It is a shame that you didn't ask to talk with me personally while you were here, I would have loved to have taken the opportunity to talk through your concerns and maybe explain, in person, how we’re tracking in terms of your feedback – I apologize that we didn't meet your expectations during your stay.

I would again like to thank you for taking the time to place feedback on your experience at Heritage Christchurch. Kindest regards – Ana.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide
Level Contributor
75 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 22 April 2014

This hotel is one of the few remaining remnants of the beautiful historic buildings that used to line the streets of Christchurch. Thankfully it was untouched by the earthquakes, due to being 'over-engineered', but is surrounded by partially destroyed or derelict buildings. Across the road is the lovely Christchurch Cathedral, in ruins & the subject of conflict between the Church, insurance companies & local council.
This hotel was a welcome refuge from a city centre that is still like a war zone in appearance.

Room Tip: The suites are fantastic.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank exhostieAdelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HCHCResidentMgr, General Manager at Heritage Christchurch, responded to this review, 29 April 2014
Dear exhostieAdelaide,

Thank you for taking the time to submit feedback on TripAdvisor, after your stay earlier this month. It is always satisfying to read such positive comments about our hotel. I agree that the building is amazing and one that we’re very proud of. Heritage Hotel Management opened the Old Government building as a luxury hotel in 1996. In its trading history it has received several accolades for its heritage value.

The Old Government Building is registered as a Category One Building on the Historic Places Trust register and was awarded the Christchurch Heritage Trust Built Heritage Award in 2010 and the New Zealand Seismic Award 2012 in the Canterbury Heritage awards.

As you would have noticed we currently have an ever changing landscape in the CBD, as work continues. 2014 is the year where we will see a strong start to the rebuilding of Christchurch meaning more facilities will be available for our visitors.

Once again thank you for your feedback and look forward to welcome you back should you return to Christchurch in a near future.

Kindest regards – Ana.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Queenstown, New Zealand
2 reviews
5 of 5 bubbles Reviewed 22 April 2014

Beautiful historical building very clean had a wonderful stay would stay there again . It was central to the middle of Christchurch and suited to our needs, it's a shame that Christchurch is still suffering from the earthquake from 3 years ago
Carol from Australia

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carol5455
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HCHCResidentMgr, General Manager at Heritage Christchurch, responded to this review, 29 April 2014
Dear Carol5455

Thank you for your feedback subsequent to your recent stay at Heritage Christchurch. As you would have noticed we currently have an ever changing landscape in the CBD as work continues. 2014 is the year where we will see a strong start to the rebuilding of Christchurch meaning more facilities will be available for our visitors. Our location is central City and offers an insight into the rebuilding of Christchurch as you mentioned.

We are very pleased to know that you thoroughly enjoyed your stay at Heritage Christchurch and that our facilities were suitable to your needs. We look forward to welcome you back should you return to Christchurch in a near future.

Kindest regards – Ana.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 22 April 2014 via mobile

A little bit of nostalga being in the middle of rubble but the staff are great and really helpful. Great recommendations. The gym and pool area is also very well equipped. Parking is right out the fromt of the hotel so also great. We would recommend this hotel amd stay again.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chonwa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HCHCResidentMgr, General Manager at Heritage Christchurch, responded to this review, 29 April 2014
Dear Chonwa,

Thank you for taking the time to place feedback on TripAdvisor subsequent to your recent stay earlier in April. It is pleasing to read positive feedback about the hotel and our team. We hope to have the opportunity to welcome you back should you be visiting Christchurch again.

Kindest Regards – Ana.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
CURTIS3
Level Contributor
50 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 16 April 2014

We stayed here for 3 nights as we wanted to revisit some locations in the suburbs and see how the city had improved from the devastating earthquakes. We thought being right in the centre of the city would mean we would have amenities such as restaurants etc nearby and some sight- seeing as we didn't have any transport available. We arrived late at night due to a flight delay and could not get anything to eat. We were shocked by the fact that facilities - restaurants, bars,shops etc are very sparse and building work started at 7.00 am right next door- even on a Sunday! The apartments were very nice and breakfast was available downstairs at a charge however no other restaurant/ bar facility was available and although it was a beautiful building there was a distinct lack of atmosphere. Perhaps it would be nice to come back once the city was thriving again.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CURTIS3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HCHCResidentMgr, General Manager at Heritage Christchurch, responded to this review, 28 April 2014
Dear Curtis3

Thank you for your feedback subsequent to your recent stay at Heritage Christchurch. As you would have noticed we currently have an ever changing landscape in the CBD, as work continues. 2014 is the year where we will see a strong start to the rebuilding of Christchurch meaning more facilities will be available for our visitors.

We do find that the large apartment style Suites, with all of the facilities that we offer, are very popular. I agree that the building is very beautiful and one that we’re very proud of; being located centrally, in the CBD, is a bonus. At times the local council do operate street cleaners through the early hours, this really is the only time they can effectively clean, this can be noisier than we would like - I do apologize that this impacted on your stay. We are looking at ways to ensure the team remain engaged and enthusiastic and creating a pleasant atmosphere.

We hope that we may be able to welcome you back again, should you be visiting Christchurch in the future. Thank you for placing your feedback on TripAdvisor.

Kindest regards Ana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Christchurch hotels
0.6 mi away
The George Christchurch
The George Christchurch
#6 of 144 in Christchurch
4.5 of 5 bubbles 1,267 reviews
0.1 mi away
Novotel Christchurch Cathedral Square Hotel
0.1 mi away
Rendezvous Hotel Christchurch
Rendezvous Hotel Christchurch
#15 of 144 in Christchurch
4.0 of 5 bubbles 1,670 reviews
Show Prices
Show Prices
Show Prices
1.3 mi away
Merivale Manor
Merivale Manor
#4 of 144 in Christchurch
4.5 of 5 bubbles 593 reviews
0.3 mi away
Rydges Latimer Christchurch Hotel
4.7 mi away
Commodore Airport Hotel, Christchurch
Show Prices
Show Prices
Show Prices

Been to Heritage Christchurch? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Heritage Christchurch

Property: Heritage Christchurch
Address: 28 - 30 Cathedral Square, Christchurch 8001, New Zealand
Region: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Fitness Centre with Gym / Workout Room Kitchenette Restaurant Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in Christchurch
#6 Business Hotel in Christchurch
#7 Luxury Hotel in Christchurch
#7 Family Hotel in Christchurch
#18 Romantic Hotel in Christchurch
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Heritage Christchurch 4.5*
Number of rooms: 35
Official Description (provided by the hotel):
Christchurch is a long way from the Mediterranean - nevertheless, the opulence of an Italian High Renaissance Palazzo awaits you at the Heritage Christchurch. Designed by Joseph Clark Maddison and opened in 1913, the hotel is listed as a category one building on the Historic Places Trust Register, reflecting its status as a building of national significance. The hotel's grand design is fitting: after all, Christchurch is regarded as the Garden City, and is regarded internationally for its culture and refinement. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Ebookers, Hotels.com, Agoda, Travel Republic (UK), TripOnline SA, Odigeo, TravelUp, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Heritage Christchurch reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Heritage Christchurch Hotel Christchurch
Christchurch Heritage Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing