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“Excellent Hotel in Christchurch” 5 of 5 bubbles
Review of Heritage Christchurch

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Heritage Christchurch
Ranked #7 of 148 Hotels in Christchurch
Certificate of Excellence
Huddersfield, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent Hotel in Christchurch”
5 of 5 bubbles Reviewed 2 December 2010

Easy to find in a strange city as its located in Cathedral Square which stands out on a map, being at an angle to the street grids. Set down & pick up can be fraught as hotel is on a shared street frontage. Everything in the city is within walking distance, including free roadside parking beside the parks so no need to pay at the hotel. Adjacent ex-Gov building has the excellent hotel restaurant which does an excellent breakfast.
30mins free internet access a day in reception an added benefit.

  • Stayed November 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DickiePhitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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602 reviews from our community

Traveller rating
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    192
    75
    12
    13
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149
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (85)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Any
English first
Hartford
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 28 November 2010

Excellent location and very clean hotel. Most of the sites were with in walking distance. Staff very nice.

  • Stayed February 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lovemyrescues
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level Contributor
94 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed 16 November 2010

Spent here 3 nights in a 2 bedroom suite.
The suite was located on the first floor- facing the street-
first impression upon arrival-grand big windows -converted huge room-the bedroom were on the loft-with two windows like Julia's balcony.Very tidy clean,good bathroom goodies......etc.
2 single bed so tiny that I nearly fall down every turn at night-just awful!!
The Queen bed in the other room was fine! Just to be fair.

Stairway is awkwardly in the middle of the living room.
Well most of the old windows -have a weird and strange pulling system -have gaps so you can't properly shut them as they all warped- hence all the traffic noise-futile effort to double glazing-well a plastic panel which covers only one part of the window won't work let me tell you!!
we were on the scenic tram-ride one day and even the driver said let"s give the residents a hard time so he kept ringing his goddamn bell-which was later a feature of the suit not to mention the constant noise plus pavement-sweepers every morning at the crack of down!
Well the overall experience and advice-if you want to relax and a quiet room this is certainly not for you!!

The breakfast buffet service was very ordinary same stuff for 3 days in a row.But I guess it's the same everywhere else-so that's ok.
Well it's not the Peninsula....

Room service the same-although have to admit that the portions were grand and quite tasty-since you have a 6 seat table it's nice to have a meal if you can't be bothered to dress up.

A final note which completely ruined the stay
A false fire alarm went off at 12.30 in the morning and the panic attack we got with my elderly mother just ruined the whole experience
Well I will certainly won't rush back to this so called award winning hotel

I 'm not a snob and do stay 5 * most of the time but this one is far from 4+
a lucky 3 maybe.....

unless you got a deal that is dirt cheap-you get what you pay-is the golden rule

  • Stayed October 2010, travelled with family
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ical8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageHotelsNZ, General Manager at Heritage Christchurch, responded to this review, 18 November 2010
Dear ical8,

Thanks for taking the time to provide comments on your stay. I’m happy to hear you enjoyed the room service and that you were able to make use of the dining table in your room. Thanks for alerting us about the tram- the experience you had was certainly not conducive to the relationship that Heritage Christchurch has with Christchurch Tramways and we will be contacting them to investigate further.

Regarding the fire alarm, I’m sorry for the inconvenience caused, but please note that systems are in place to protect our guests at any time there is risk of fire, and the building will be evacuated as per emergency procedures and regulations. Sometimes faults do occur which must be checked and inspected by the authorities before guests are permitted to return to their rooms and suites. We apologise for the inconvenience that this caused the guests at the time.

Kindest regards,
Gary Jarvis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berkshire, Englang
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 5 November 2010

My family and I spent the last few days of our trip to NZ in this hotel. We had a two bedroom apartment which was very well fitted out (two bathrooms, washer/dryer, full kitchen etc) although the decor was a little tired and a lick of fresh paint in our rooms wouldn't have gone amiss.

The actual hotel is an old government building and it is beautiful - there is a small swimming pool, gym and spa so everything you could need really.

Location is A1 - smack bang in the centre of the city and within walking distance to everything. Staff at the hotel were attentive and helpful and we are glad we chose to end our trip here.

  • Stayed October 2010, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank hellsknipe356
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Feilding, New Zealand
Level Contributor
81 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 25 October 2010

We spent two nights in the OGB apartment. Very nice room in the wonderful old building. We were treated to a nice suprise treat - a plate of yummy nibbles for our 10 year wedding anniversary, room very nice, staff freindly. We loved our time in the Heritage in Christchurch.

  • Stayed October 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Gaz75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Qld. Australia
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 12 October 2010

Just back from a short trip to Christchurch, we had some unfinished business from our family trip to NZ in Jan/Feb this year, we still hadn't been able to do the Up,Up and away hot air ballooning adventure so we returned hoping to be able to do it this time and we managed to get the right weather on our final morning this trip. hooray!!!

The Heritage hotel is lovely, the reception staff are very professional and pleasant, the rooms are spotless and roomy and the hotel is in a perfect location right in Cathedral Square central to the city.

The restaurant Maddisons which is part of the hotel offer a buffet breakfast for 2 for $29 very good value and the staff there are very friendly.

  • Stayed October 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Fay029
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Murwillumbah, Australia
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 10 October 2010

We spent three nights at The Heritage, Christchurch and were very impressed. We opted for the Penthouse Studio and loved it. Large room with "lounge area". Great size bathroom, although shower was a bit small. The room was very clean. Had a large verandah with views over the cathedral. Only thing missing was a table and chairs outside.

The front desk staff were very helpful, booking emergency dentist appointments for my partner, and researching information for us when we could not. Free wifi in the room would have been nice, but we survived with 30mins free wifi in the lobby each morning.

Buffet breakfast was great value with a two for one offer. Loved the Tram Restaurant if you get the chance and the Botanic Gardens.

  • Stayed October 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank davidandpaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Heritage Christchurch

Property: Heritage Christchurch
Address: 28 - 30 Cathedral Square, Christchurch 8001, New Zealand
Region: New Zealand > South Island > Canterbury Region > Christchurch
Amenities:
Fitness Centre with Gym / Workout Room Kitchenette Restaurant Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in Christchurch
#6 Business Hotel in Christchurch
#7 Luxury Hotel in Christchurch
#7 Family Hotel in Christchurch
#18 Romantic Hotel in Christchurch
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Heritage Christchurch 4.5*
Number of rooms: 35
Official Description (provided by the hotel):
Christchurch is a long way from the Mediterranean - nevertheless, the opulence of an Italian High Renaissance Palazzo awaits you at the Heritage Christchurch. Designed by Joseph Clark Maddison and opened in 1913, the hotel is listed as a category one building on the Historic Places Trust Register, reflecting its status as a building of national significance. The hotel's grand design is fitting: after all, Christchurch is regarded as the Garden City, and is regarded internationally for its culture and refinement. ... more   less 
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Also Known As:
Heritage Christchurch Hotel Christchurch
Christchurch Heritage Hotel

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