I booked my room online and picked a studio unit with a bath. On arrival to my room I found No bath, no toaster, no kitchen facilities or even a knife, bottle opener or plate. I queried the fact that there was no bath and told the receptionist that was the whole reason for choosing this room. Well only some rooms have baths . As for the kitchen facilities, you got the type of room you chose and this room does not have any kitchen facilities. I found her tone to be condescending and uncompromising. I consider that I should have been offered another room with the bath if one was available or else offered a refund on my prepaid accomodation, so that I could get what I wanted elsewhere. I found the whole experience totally distressing.
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- Also Known As:
- Heartland Hotel Christchurch